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At Rolex Jobs (NOW HIRING)

Diamond Banc

Jewelry, Rolex Buyer & Lender

Sarasota, FL · On-site

$50K - $75K/yr

Jewelry & Rolex Buyer & Lender. Company Overview: Diamond Banc is a digitally native, nationwide ... at our numerous office locations. This career involves closing many personal deals via our "ship-in ...

AEG

Partnership Services Associate

Daytona Beach, FL · On-site

$15/hr

IMSA WeatherTech Sportscar Championship - Rolex 24 At DAYTONA (January 29-31, 2027) * Speedweeks At DAYTONA- (February TBD, 2027) * NASCAR Cup Series - DAYTONA 500 Busch Light Qualifying (February ...

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At Rolex information

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How much do at rolex jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for at rolex in the United States is $25.72, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $34.13 per hour, depending on experience, location, and employer.

What is the typical work environment like for employees at Rolex, and how does the company foster collaboration among different teams?

At Rolex, employees typically work in a highly structured and detail-oriented environment that emphasizes precision and craftsmanship. The company is known for its collaborative culture, where cross-functional teamwork between departments such as engineering, design, quality control, and production is essential to maintaining the brand's high standards. Regular meetings, open communication channels, and a shared commitment to excellence help foster strong collaboration. New employees can expect to work alongside experienced professionals and participate in ongoing training and development programs to support their growth within the organization.

What are the key skills and qualifications needed to thrive as a watchmaker at Rolex, and why are they important?

To thrive as a watchmaker at Rolex, you need expert knowledge of horology, precision hand skills, and formal watchmaking training, often evidenced by relevant certifications like WOSTEP or SAWTA. Familiarity with specialized tools, micromechanical equipment, and computerized diagnostic systems is essential. Exceptional attention to detail, patience, and problem-solving abilities are vital soft skills for producing and repairing luxury timepieces. These competencies ensure the highest standards of quality, craftsmanship, and reliability that define the Rolex brand.

What are jobs at Rolex?

Jobs at Rolex encompass a wide range of roles, including watchmakers, engineers, designers, sales professionals, marketing specialists, and administrative staff. Employees work in various departments such as manufacturing, research and development, retail, and corporate operations. Rolex is known for its commitment to precision, luxury, and innovation, so positions often require specialized skills and a passion for excellence. Careers at Rolex offer opportunities for growth, training, and working with one of the most prestigious brands in the world.

What is the difference between At Rolex vs At Omega?

AspectAt RolexAt Omega
CertificationsWatchmaking certifications, Rolex-specific trainingWatchmaking certifications, Omega-specific training
Work EnvironmentLuxury retail stores, service centersLuxury retail stores, service centers
Industry UsageHigh-end watch retail and repairHigh-end watch retail and repair
Common Search/ComparisonCustomer service, watch repair, salesCustomer service, watch repair, sales

Both At Rolex and At Omega roles involve working with luxury watches, requiring similar certifications and work environments. The main differences lie in brand-specific training and certifications, with each role tailored to the respective brand's standards. Customers and employees often compare these roles based on brand reputation, product knowledge, and service quality.

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At Rolex jobs near you

Rolex Fifth Avenue Flagship Service Manager

Bucherer USA

Manhattan, NY • On-site

$80K - $100K/yr

Full-time

Posted 2 days ago

Job description

Job Title: Service Manager
Reports to: Service Director
Division: Retail, Rolex Flagship
OVERVIEW
The Service Manager oversees daily operations of the Service Department, leading both Advisors and technical staff to deliver an exceptional client experience. This role ensures service quality, workflow efficiency, and team performance while upholding luxury service standards. The Service Manager cultivates a highly coordinated environment between front-of-house and technical teams, driving clarity in communication, precision in execution, and client confidence throughout the service journey.
ESSENTIAL JOB RESPONSIBILITIES
Lead the Client Experience on the Service Floor
  • Ensure every client interaction reflects Rolex service standards, emphasizing professionalism, hospitality, and clarity of communication.
  • Coach Service Advisors to deliver confident intake conversations, accurate expectation-setting, and luxury service throughout the repair journey.
  • Support Advisors in handling escalations with diplomacy and sound judgment, ensuring client issues are resolved promptly and thoroughly.
  • Maintain an elegant, organized, and welcoming service environment at all client-facing touchpoints.

Oversee Daily Technical & Front-of-House Operations
  • Directly manage the workflow between Service Advisors, Watch Technicians, and Watchmakers to ensure efficient intake, diagnostics, estimates, approvals, and completed-job delivery.
  • Monitor service capacity and adjust work distribution to maintain pace and uphold Rolex technical standards.
  • Ensure all QC procedures are consistently executed prior to client handover and that documentation is accurate and complete.
  • Partner with the Service Director on protocol updates, workflow enhancements, and operational improvements.

Team Leadership, Coaching & Development
  • Provide daily guidance to Service Advisors, Watch Technicians, and Watchmakers to reinforce technical accuracy, communication quality, and luxury-level service behaviors.
  • Deliver ongoing training, developmental feedback, and performance management aligned with departmental goals.
  • Foster strong collaboration between technical and client-facing teams to create a unified service culture.
  • Support recruiting, onboarding, and skills development in coordination with the Service Director.

Operational Excellence & Compliance
  • Ensure all intake, storage, security, and release procedures for client watches adhere strictly to Rolex and Bucherer requirements.
  • Maintain accurate inventory oversight for tools, parts, and service-related materials; escalate replenishment needs as appropriate.
  • Ensure all service documentation, system entries, and communication logs are accurate, timely, and compliant with operational standards.
  • Monitor the service system and workflow dashboards to ensure throughput benchmarks are met and exceptions are addressed quickly.
  • Communicate regularly with the Service Director and Store General Manager regarding operational performance, concerns, and opportunities.

Issue Resolution, Quality Assurance & Continuous Improvement
  • Proactively identify operational bottlenecks or recurrent issues across intake, diagnostics, workflow, or communications; partner with the Service Director to implement solutions.
  • Review escalated service outcomes to ensure consistency with Rolex technical standards and client-experience expectations.
  • Promote a culture of continuous refinement, accountability, and service excellence across the entire department.

QUALIFICATIONS
  • Proven leadership experience in a luxury retail, service, or hospitality environment, with the ability to manage, coach, and develop a diverse technical and client-facing team.
  • Strong communication and interpersonal skills, with the ability to create clarity, maintain professionalism under pressure, and foster a high-trust client experience.
  • Solid understanding of watch service processes-or the ability to develop strong working technical knowledge-with a keen attention to detail and commitment to service excellence.
  • Highly organized, operationally disciplined, and comfortable overseeing daily workflows, service systems, and team productivity.
  • Collaborative, hands-on leader who supports the team and promotes a positive, solutions-oriented culture.
  • Multilingual abilities or proficiency in a second language is a significant plus for engaging an international client base.

Compensation Expectation: $80,000.00 - $100,000.00 per year, commensurate upon experience.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

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