Cruise Director
Providence, RI · On-site
At American Cruise Lines, we are driven by our values-- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Providence, RI · On-site
At American Cruise Lines, we are driven by our values-- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Washington, DC · On-site
At American Cruise Lines, we are driven by our values-- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Washington, DC · On-site
At American Cruise Lines, we are driven by our values-- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
The Dalles, OR · On-site
At American Cruise Lines, we are driven by our values- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
The Dalles, OR · On-site
At American Cruise Lines, we are driven by our values- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
At American Cruise Lines, we are driven by our values-- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
At American Cruise Lines, we are driven by our values-- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Clarksville, TN · On-site
At American Cruise Lines, we are driven by our values- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Clarksville, TN · On-site
At American Cruise Lines, we are driven by our values- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
At American Cruise Lines, we are driven by our values-- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
At American Cruise Lines, we are driven by our values-- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Wheeling, WV · On-site
At American Cruise Lines, we are driven by our values- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Wheeling, WV · On-site
At American Cruise Lines, we are driven by our values- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
At American Cruise Lines, we are driven by our values-- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
At American Cruise Lines, we are driven by our values-- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
At American Cruise Lines, we are driven by our values-- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
At American Cruise Lines, we are driven by our values-- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Dover, TN · On-site
At American Cruise Lines, we are driven by our values- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Dover, TN · On-site
At American Cruise Lines, we are driven by our values- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Belfast, ME · On-site
At American Cruise Lines, we are driven by our values- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Belfast, ME · On-site
At American Cruise Lines, we are driven by our values- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Florence, AL · On-site
At American Cruise Lines, we are driven by our values- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Florence, AL · On-site
At American Cruise Lines, we are driven by our values- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
At American Cruise Lines, we are driven by our values-- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
At American Cruise Lines, we are driven by our values-- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Florence, AL · On-site
At American Cruise Lines, we are driven by our values-- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Florence, AL · On-site
At American Cruise Lines, we are driven by our values-- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Rochester, NY · On-site
At American Cruise Lines, we are driven by our values- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Rochester, NY · On-site
At American Cruise Lines, we are driven by our values- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Annapolis, MD · On-site
At American Cruise Lines, we are driven by our values- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Annapolis, MD · On-site
At American Cruise Lines, we are driven by our values- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Sandy, UT · On-site
At American Cruise Lines, we are driven by our values- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Sandy, UT · On-site
At American Cruise Lines, we are driven by our values- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
At American Cruise Lines, we are driven by our values-- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
At American Cruise Lines, we are driven by our values-- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Astoria, OR · On-site
At American Cruise Lines, we are driven by our values-- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Astoria, OR · On-site
At American Cruise Lines, we are driven by our values-- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Old Saybrook, CT · On-site
At American Cruise Lines, we are driven by our values- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
Cruise Director
Old Saybrook, CT · On-site
At American Cruise Lines, we are driven by our values- Optimism, Commitment, Patriotism, and Merit ... Communicate and report regularly to the Home Office as to the status of the cruise, guest issues ...
At Home Cruise information
What is the difference between At Home Cruise vs Customer Service Representative?
| Aspect | At Home Cruise | Customer Service Representative |
|---|---|---|
| Certifications | None required, but cruise industry knowledge helpful | Customer service or communication certifications optional |
| Work Environment | Remote, home-based, flexible hours | Typically office or call center, may be remote |
| Industry Usage | Travel, hospitality, cruise lines | Various industries including retail, telecom, finance |
| Job Focus | Promoting cruise packages, customer inquiries about cruises | Handling customer inquiries, resolving issues |
At Home Cruise positions focus on promoting cruise packages and providing travel-related customer service, often in a remote setting. Customer Service Representative roles are broader, covering various industries and customer support areas. While both roles involve communication skills, At Home Cruise jobs are industry-specific, whereas Customer Service Representatives work across multiple sectors.
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Full-time
Medical, Dental, Vision, Retirement
Re-posted 2 days ago
Key responsibilities
Schedule and execute engaging entertainment, enrichment, and activity programs for guests.
Communicate with guests through various channels including daily programs, announcements, and social interactions.
Assist in coordinating and overseeing onboard events, activities, and guest interactions to enhance the guest experience.
Job description
Cruise Director
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
The Cruise Director is the most visible advocate for guests and is responsible for creating a fun atmosphere onboard while always engaging guests through a series of activities, shows, events, presentations and socializing throughout the cruise. The Cruise Director manages the entertainment, presentations, activities, events and communications on board. This leadership role requires an energetic, creative, talented individual with previous cruise/resort experience, extraordinarily polished presentation skills, collaborative approach, team spirit, and a passion for guest satisfaction. The Cruise Director reports to the Hotel Manager.
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Responsibilities:
- Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
- Effectively communicate to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization.
- Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.
- Greet guests as they depart for and return from shore excursions.
- Make daily Noon announcement/update; make every effort to make all PA announcements as the “voice” of the cruise.
- Meet with Excursions Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
- Create the daily Ship to Shore.
- Host Officer Introduction and Excursion Briefing.
- Assist in the delivery of the Safety Briefing with the Captain.
- Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, A/V requirements, etc.).
- Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker’s A/V needs.
- Create and update bulletin board daily.
- Work with Excursions Director to prepare folders and materials for turnaround day.
- Act as company representative at pre-cruise hotels on turnaround day.
- Promote onboard sales and brand loyalty by hosting re-booking events.
- Oversee proper VIP guest service delivery.
- Communicate and report regularly to the Home Office as to the status of the cruise, guest issues and recovery, and the evaluations of Guest Speakers, Instructors and Entertainers.
- Perform bartending duties as needed with other management personnel.
Qualifications:
- Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be considered.
- Proficiency in Microsoft Office Suite applications
- Extremely polished speaking/presentation skills required.
- Strong interpersonal and social skills required.
- Strong critical thinking skills required.
- Must possess a strong sense of production and presentation.
- Basic knowledge of audio/visual equipment required.
- Must be enthusiastic, outgoing, confident, and always have a can-do attitude.
- Excellent time management and attention to detail.
- Transportation Worker Identification Credential (TWIC).
- Ability to perform the essential functions of the job with or without accommodation.
Attributes for Success:
- Ability to engage guests throughout each cruise.
- Superior time management.
- Ability to manage and solve problems.
- Sense of urgency in all guest, crew, and home office requests.
- Positive attitude and receptive to continuous performance feedback.
Work Schedule:
- 7 Days per week while onboard the ship.
- 6 to 8 weeks working and living onboard the ship / 1 to 2 weeks off.
- This is a full-time, exempt position.
Essential Functions:
- Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
- Ability to work around 12 hours per day.
- Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20” diameter hatch.
- Ability to stand for your entire shift.
- Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
- Ability to frequently bend, squat and reach.
- Ability to live and work on board a vessel for extended periods of time.
- Ability to use stairs frequently.
Compensation and Benefits:
- Competitive daily rate.
- Health, dental, vision, and 401(k) with match.
- Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.
Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.
*Job sites across the nation.
**This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.
**This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.
About American Cruise Lines
Sourced by ZipRecruiter
Industry
Travel arrangement services
Company size
201 - 500 Employees
Headquarters location
Guilford, CT, US
Year founded
1991