ZipRecruiter

Log In

1

At Home Collections Jobs in Michigan (NOW HIRING)

Kla

Analyst, Collections

Ann Arbor, MI · Hybrid

$60K - $103K/yr

Support company cash flow objectives through timely collections. * Escalate high-risk accounts and ... Please contact us attalent.acquisition@kla.com or at +1-408-352-2808 to request accommodation. Be ...

previous page

Showing results 41-60

All JobsAt Home Collections JobsAt Home Collections Jobs in Michigan

At Home Collections information

See Michigan salary details

$11

$18

$26

How much do at home collections jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for at home collections in Michigan is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.96 per hour, depending on experience, location, and employer.

What is an at home collections job?

At Home Collections jobs typically involve contacting customers to collect payments on overdue accounts, but the work is done remotely from your own home. These roles may include tasks such as making phone calls, sending emails, negotiating payment plans, and updating account records using specialized software. At Home Collections agents often work for banks, credit card companies, healthcare providers, or debt collection agencies. The job requires strong communication skills, empathy, and the ability to handle sensitive financial situations professionally.

What are the key skills and qualifications needed to thrive as an at home collections specialist, and why are they important?

To thrive as an At Home Collections Specialist, you need a solid understanding of billing processes, account management, and customer service, often supported by prior experience in collections or finance. Familiarity with collections software, CRM systems, and secure telecommunication tools is typically required. Strong negotiation, problem-solving, and communication skills help specialists effectively resolve outstanding debts while maintaining positive customer relationships. These abilities are essential for maximizing recovery rates, ensuring compliance, and upholding the organization's reputation.

What are some common challenges faced by at home collections agents and how can they be managed?

At Home Collections agents often encounter challenges such as reaching unresponsive customers, handling difficult conversations about overdue payments, and maintaining motivation in a remote environment. To manage these challenges, agents benefit from strong communication and negotiation skills, setting clear daily goals, and utilizing company-provided scripts and tools. Regular virtual team meetings and support from supervisors also help foster a sense of connection and provide guidance on handling complex situations. Proactively managing time and taking scheduled breaks can further help agents stay productive and reduce stress.

What is the difference between At Home Collections vs Medical Collector?

AspectAt Home CollectionsMedical Collector
Required CredentialsHigh school diploma; some roles may require certification in collections or healthcareHigh school diploma; certification in medical billing or coding often preferred
Work EnvironmentRemote or in-office; primarily phone and computer-basedMedical offices, hospitals, or remote; phone and computer-based
Industry UsageDebt collection across various industries, including healthcareHealthcare billing and debt collection specific to medical services
Common Search/ComparisonAt Home Collections vs Medical Collector

At Home Collections and Medical Collector roles both involve debt recovery, often requiring similar credentials like a high school diploma and experience with collections. However, Medical Collectors focus specifically on healthcare-related debts and may need healthcare billing knowledge. Both roles can be remote, but Medical Collectors often work within healthcare settings. Understanding these differences helps job seekers find the right position aligned with their skills and industry interests.

What are the most commonly searched types of Collections jobs in Michigan?

The most popular types of Collections jobs in Michigan are:

What cities in Michigan are hiring for At Home Collections jobs?

Cities in Michigan with the most At Home Collections job openings:

At Home Collections jobs near you
Infographic showing various At Home Collections job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 75% Physical, 1% Hybrid, and 24% Remote job distribution, with an average salary of $38,914 per year, or $18.7 per hour.

Customer Solutions Advocate (Collections)

Fifth Third Bank

Grand Rapids, MI • On-site

$16.25 - $21.25/hr

Full-time

Re-posted 17 days ago

Fifth Third Bank rating

7.5

Company rating: 7.5 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

104th of 171 rated banks

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Under direct supervision, collects and documents Mid-Stage, Late Stage and High Risk delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals. Collects on all title collateral products, utilizing multiple systems. Position has direct impact to prevent bank losses in excess of $70MM per year.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Pursues communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to resolve delinquency.
  • Monitor delinquent loans to identify, at the earliest opportunity, situations where alternatives to repossessions, bankruptcies, etc., exist to reduce the loss to Fifth Third (loan modifications, Deferments/Re-ages etc).
  • Identify, evaluate, and resolve reasons for delinquency.
  • Record all collection efforts via the collection system ensuring that all accounts are noted accurately.
  • Conduct research, ordering payment copies, credit bureau reports, statements, and credit applications as necessary, to support the collection efforts.
  • Utilize cross sell of alternative loan products to reduce losses and promote continued business when applicable.
  • Record all collection efforts via the collection system insuring that all accounts are noted accurately.
  • Execute department strategy plan to collect delinquent accounts.
  • Access statements, applications, and third-party vendor services to locate or perfect customer contact and make some strategic actionable decisions.
  • Stay in compliance with the Fifth Third Quality Assurance Desktop Procedure guidelines.
  • Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate.
  • Review daily reports to identify job performance month to date and task completion.
  • Insures completion of all projects and/or additional assignments assigned to them.
  • Perform other duties as business needs dictate as directed by management

SUPERVISORY RESPONSIBILITIES:
None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • High school diploma or equivalent.
  • Minimum one-year customer service or collection experience required.
  • Strong oral and written communication skills.
  • Attention to detail.
  • Basic mathematical and analytical skills.
  • Strong computer aptitude.

#LI-EG1
Customer Solutions Advocate (Collections)
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Grand Rapids, Michigan 49546
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

What Fifth Third Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Fifth Third Bank logo

About Fifth Third Bank

Sourced by ZipRecruiter

Fifth Third Bank, National Association established in 1858, is a diversified financial services company headquartered in Cincinnati, Ohio. Fifth Third is among the largest money managers in the Midwest. It operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

Year founded

1858

View All Fifth Third Bank Jobs

Apply