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At Home Chat Customer Service Jobs in Rio Rancho, NM

Dufresne Spencer Group

CUSTOMER CARE AGENT

Albuquerque, NM · On-site

$15 - $20/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Provide elevated, white-glove service for VIP customers and complex, high-priority orders. * Handle ...

Ashley Global Retail, LLC

Customer Care Agent

Albuquerque, NM · On-site

$15 - $20/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Provide elevated, white-glove service for VIP customers and complex, high-priority orders. * Handle ...

Dufresne Spencer Group

CUSTOMER CARE AGENT

Albuquerque, NM · On-site

$15 - $20/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Provide elevated, white-glove service for VIP customers and complex, high-priority orders. * Handle ...

ForgeFit

Remote Customer Service Specialist

Albuquerque, NM · On-site +1

$16.50 - $21.75/hr

S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

KFC Bernalillo

Customer Service

Bernalillo, NM · On-site

$15.50 - $21/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and efficiency * Provide a top-notch guest experience that includes friendly interactions, hot & fresh ...

Home Depot

Pro Customer Service/Sales

Albuquerque, NM

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Albuquerque, NM · On-site

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Los Lunas, NM

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Los Lunas, NM · On-site

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

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Showing results 1-20

All JobsAt Home Chat Customer Service JobsAt Home Chat Customer Service Jobs in Rio Rancho, NM

At Home Chat Customer Service information

See Rio Rancho, NM salary details

$23K

$54.6K

$95K

How much do at home chat customer service jobs pay per year?

As of Jun 12, 2026, the average yearly pay for at home chat customer service in Rio Rancho, NM is $54,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,600.00 and $65,800.00 per year, depending on experience, location, and employer.

How much does Amazon customer service chat pay?

Amazon customer service chat agents typically earn between $12 and $20 per hour, depending on experience, location, and shift timing. The role often requires strong communication skills and the ability to work remotely with flexible schedules.

What is the difference between At Home Chat Customer Service vs At Home Email Customer Service?

AspectAt Home Chat Customer ServiceAt Home Email Customer Service
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentReal-time online chat platform, interactive communicationEmail correspondence, asynchronous communication
Employer & Industry UsageRetail, tech, service industries often use chat supportSimilar industries, often for detailed issue resolution
Search & Comparison IntentPeople comparing real-time customer support rolesPeople interested in written communication support roles

Both roles involve customer service from home, requiring good communication skills. Chat customer service emphasizes real-time interaction, while email customer service involves written, asynchronous communication. The choice depends on your preference for live conversations versus written correspondence.

Is paid chatting a legitimate job?

At Home Chat Customer Service jobs involve providing customer support through online chat platforms and are generally legitimate employment opportunities. However, it is important to verify the company's credibility and avoid scams that promise easy money for minimal work. Legitimate roles typically require good communication skills and may involve training or certification.

How to become a customer service chat agent?

To become a customer service chat agent, candidates typically need a high school diploma or equivalent and strong communication skills. Experience with computer applications, familiarity with chat or messaging platforms, and the ability to handle customer inquiries professionally are important. Some employers may require training on specific tools or software used in their customer service environment.

How to make 2000 a week working from home?

At Home Chat Customer Service roles typically pay hourly, often between $10 and $20 per hour, making it challenging to earn $2000 weekly unless working full-time or overtime. To reach higher earnings, you may need to work multiple shifts, improve your skills, or seek higher-paying positions within customer service or related fields that require specialized knowledge or certifications.

What is an At Home Chat Customer Service representative?

An At Home Chat Customer Service representative is a professional who provides customer support through online chat platforms while working remotely, typically from their own home. Their main responsibilities include answering customer inquiries, resolving issues, and providing information about products or services via chat rather than phone or in-person communication. This role requires strong written communication skills, the ability to multitask, and proficiency with computers and chat software. Many companies hire for these positions to offer convenient and efficient customer service to clients around the clock.

What are some common challenges faced by At Home Chat Customer Service representatives, and how can they be managed?

At Home Chat Customer Service representatives often face challenges such as managing multiple chat conversations simultaneously, maintaining a consistent and friendly tone without visual cues, and resolving customer issues efficiently without direct supervision. To manage these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases for quick responses, and stay organized with clear communication. Regularly scheduled check-ins with supervisors and collaborating with remote teammates through chat and video meetings also help maintain support and engagement.

What are the key skills and qualifications needed to thrive as an At Home Chat Customer Service representative, and why are they important?

To thrive as an At Home Chat Customer Service representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer service platforms, chat software, and CRM systems is often required. Exceptional patience, attention to detail, and the ability to multitask make someone stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is essential for customer satisfaction and retention in a remote environment.
What are the most commonly searched types of Chat Customer Service jobs in Rio Rancho, NM? The most popular types of Chat Customer Service jobs in Rio Rancho, NM are:
What are popular job titles related to At Home Chat Customer Service jobs in Rio Rancho, NM? For At Home Chat Customer Service jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching At Home Chat Customer Service jobs in Rio Rancho, NM look for? The top searched job categories for At Home Chat Customer Service jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for At Home Chat Customer Service jobs? Cities near Rio Rancho, NM with the most At Home Chat Customer Service job openings:
At Home Chat Customer Service jobs near you

CUSTOMER CARE AGENT

Dufresne Spencer Group

Albuquerque, NM • On-site

$15 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.
In addition to the base hourly rate, hourly shift differential pay is:
$0.40 for working a 10 a.m. - 7 p.m. shift
$1.00 for working a weekend shift
$1.00 for bilingual associates.
Purpose at Ashley
Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.
What You'll Do
Delivery Recovery & Issue Resolution
  • Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.
  • Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.
  • Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.
  • Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.
  • Track recovery requests accurately across various RFC-specific systems and databases.
  • Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process.

  1. VIP & Escalation Support

  • Provide elevated, white-glove service for VIP customers and complex, high-priority orders.
  • Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.
  • Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.
  • Process recovery requests strictly within established response time windows to minimize customer wait times.
  • Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.
  • Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs).

  1. Cross-Functional Operations & Multi-Channel Support

  • Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
  • Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.
  • Execute escalation management protocols effectively when issues exceed standard resolution parameters.
  • Maintain a proactive service model focused on issue prevention rather than just reaction.
  • Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.
  • Demonstrate a strong understanding of delivery logistics, routing, and recovery operations.

  1. Store & Customer Partnership

  • Serve as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.
  • Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.
  • Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.
  • Complete any additional tasks or special projects assigned by management to support operational goals.

  • Complete any additional tasks assigned by management.

What You Bring
  • Legally authorized to work in the US

  • At least 18 years old

  • 1-2 years' experience in fast-paced environments, bilingual preferred
  • Excellent phone etiquette, while expressing patience and professionalism with a customer-focused mindset
  • Strong problem-solving skills, attention to detail while working in a fast-paced environment
  • Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems

  • Ability to work flexible hours, including weekends and holidays. Shifts may vary depending on schedule and business needs

  • Maintain reliable attendance

  • Thrive in a team environment

What's In It for You
When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
  • Extended health, dental benefits, and vision insurance

  • Employee Discount from 10% - 30%

  • Life/Disability Insurance

  • Flex Spending Account

  • 401K

  • Paid Time Off

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs.
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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