Are you a tech-savvy problem solver with a passion for keeping critical operations running smoothly? We are looking for an Associate SOC Operations Support Analyst to join our team. In this role, you will be the first line of defense for our SkyPro ecosystem, ensuring our field users have the hardware and application support they need to succeed.
If you thrive in fast-paced environments and love diving into the intersection of mobile technology and enterprise operations, we want to hear from you.
The Role: As a key member of our SOC (Security/Systems Operations Center) team, you will provide essential technical support for mobile devices, kiosks, and specialized hardware. This is an excellent opportunity for a professional with 1-3 years of experience to grow their career in a high-visibility operations environment.
Key Responsibilities:
- Front-Line Support: Act as the initial point of contact for incidents and service requests, providing expert troubleshooting for iOS devices, kiosks, and operational apps.
- Incident Management: Log, track, and escalate issues within ServiceNow (or similar ticketing systems) while adhering to strict SLAs.
- Lifecycle Management: Assist with device provisioning, hardware swaps, and large-scale deployment or refresh activities.
- Collaboration: Coordinate with internal teams and external vendors to resolve complex connectivity or hardware issues.
- Operational Monitoring: Keep a pulse on the health of our systems by monitoring queues and dashboards to identify and report recurring trends.
- Documentation: Maintain clear, concise records of resolutions and contribute to the evolution of our support procedures.
Qualifications:
- Experience: 1-3 years in technical support, SOC, NOC, or help desk environments.
- Technical Savvy: Proven experience supporting enterprise-grade devices and hardware, specifically iOS devices in a managed environment.
- Systems Knowledge: Proficiency with ticketing systems (e.g., ServiceNow).
- Soft Skills: Exceptional communication skills and a "customer-first" mindset.
- Organization: Strong time management skills with the ability to prioritize tasks in a dynamic setting.
Bonus Points (Preferred Skills):
- Familiarity with MDM tools or vendor coordination.
- Basic knowledge of BI tools like Power BI or Tableau.
- Experience interpreting operational dashboards to drive data-informed decisions.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
(none specified)
AllSTEM Representative Contact Info
Account Executive:
Nichols
Branch Phone:
(909) 244-1777
Location:
Ontario, CA