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Associate Service Desk Analyst Jobs in Ohio (NOW HIRING)

Syntricate Technologies

Service Desk

Columbus, OH · On-site

Syntricate Technologies is seeking a Service Desk professional to provide outstanding customer ... Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and ...

Syntricate Technologies

Service Desk

Columbus, OH · On-site

Job Summary : Syntricate Technologies is looking for a Service Desk professional to provide ... Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and ...

Kollasoft Inc.

HelpDesk Analyst

Columbus, OH · On-site

$19.25 - $26.25/hr

Job Title: Help Desk Analyst Location: Columbus, OH (Onsite) Duration: Long Term Position ... Ability to understand and follow processes established for the Service Desk.

Babcock & Wilcox

IT Service Desk Supervisor

Akron, OH · On-site

Education: Associate or Bachelor's degree in IT or related field (or equivalent experience ... Problem-solving and analytical mindset. Strategic thinking and decision-making. Customer-centric ...

Pursuit Aerospace

Help Desk Analyst

Cleveland, OH · On-site

$20 - $27.50/hr

T. shared services approach of supporting the entire business when applicable. Required ... Associate's degree in computer science, information technology, or related-field * At least 2 years ...

ASMGi

Service Desk Technician

Cleveland, OH

$31K - $52K/yr

Service Desk Technician Would you like to join us in a growing, thriving tech company with the ... Associate's degree in a technical field or equivalent relevant experience. * 2+ years hands-on ...

Pursuit Aerospace

Help Desk Analyst

Cleveland, OH · On-site

$19.75 - $27/hr

T. shared services approach of supporting the entire business when applicable. Required ... Associate's degree in computer science, information technology, or related-field * At least 2 years ...

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All JobsAssociate Service Desk Analyst JobsAssociate Service Desk Analyst Jobs in Ohio

Associate Service Desk Analyst information

See Ohio salary details

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How much do associate service desk analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for associate service desk analyst in Ohio is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.58 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

Is an associate service desk analyst an entry level job?

Yes, an associate service desk analyst is typically considered an entry-level position that involves providing technical support, troubleshooting hardware and software issues, and assisting users. It often requires basic knowledge of IT tools and customer service skills, making it suitable for those starting their IT careers.

What does an associate service desk analyst do?

An associate service desk analyst provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, document incidents, and escalate complex issues to higher-level support, often using ticketing systems and remote tools. This role typically requires good communication skills and basic knowledge of IT systems and tools.

What is the average salary for an associate service desk analyst in the US?

The average salary for an associate service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while those with additional skills in troubleshooting, ticketing systems, or ITIL frameworks can earn higher wages.

What are the most commonly searched types of Service Desk Analyst jobs in Ohio?

The most popular types of Service Desk Analyst jobs in Ohio are:

What are popular job titles related to Associate Service Desk Analyst jobs in Ohio?

For Associate Service Desk Analyst jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Associate Service Desk Analyst jobs in Ohio look for?

The top searched job categories for Associate Service Desk Analyst jobs in Ohio are:

What cities in Ohio are hiring for Associate Service Desk Analyst jobs?

Cities in Ohio with the most Associate Service Desk Analyst job openings:

Associate Service Desk Analyst jobs near you
Infographic showing various Associate Service Desk Analyst job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,635 per year, or $22.9 per hour.

IT Service Desk Supervisor

ALLIED MINERAL PRODUCTS

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

IT Service Desk Supervisor
Allied Mineral Products is a leading manufacturer of monolithic refractories worldwide. We are currently seeking an IT Service Desk Supervisor in our Columbus, OH location. This role is responsible for leading the daily operations of the IT Service Desk, ensuring delivery of high-quality technical support to end users across the organization. This Service Desk Supervisor oversees service desk technicians, manages incident and approval workflows, enforces service-level agreements, and drives continual improvement initiatives. This role works closely with System Admins, Network Admins, Security, SAP, and Software Development teams to maintain stable operations and excellent support experience.
Hours: 6:00am - 3:00pm EST
Key Duties and Responsibilities
  • Supervise the daily operations of the Service Desk, ensuring timely and effective resolution of incidents, service requests, and escalations.
  • Assign, prioritize, and monitor workloads for Service Desk Analysts.
  • Serve as the primary point of escalation for complex or high-impact issues.
  • Maintain shift schedules and workforce planning to support business needs.
  • Monitor service desk performance metrics (SLAs, response times, first-contact resolution, backlog).
  • Produce and present operational reports to management, highlighting trends and improvement opportunities.
  • Oversee knowledge base maintenance to ensure accurate, current documentation.
  • Provide coaching, mentoring, and performance evaluations for Service Desk technicians.
  • Conduct regular training sessions to improve technical, customer service, and troubleshooting skills.
  • Promote a culture of continuous learning and process improvement.
  • Ensure a positive, professional support experience for end users.
  • Handle customer complaints, ensuring effective resolution and improved future service.
  • Foster strong communication between IT and business units.
  • Identify inefficiencies and implement service desk process improvements.
  • Collaborate with Infrastructure, Network, Security, and Application teams to streamline support workflows.

Qualifications
  • 3-5+ years of experience in IT support, with at least 1-2 years in a supervisory or team lead role.
  • A Bachelor of Science degree in Computer Science or related field, or equivalent work experience desired.
  • Strong understanding of ITIL principles and service management frameworks.
  • Experience with ticketing systems (e.g., ServiceNow, Jira Service Management, Remedy).
  • Excellent communication, leadership, and customer service skills.
  • Ability to manage competing priorities in a fast-paced environment.
  • Solid troubleshooting skills across Windows, macOS, mobile devices, and common enterprise applications
  • ITIL Foundation certification or higher preferred.
  • Experience in enterprise or global IT environments.
  • Familiarity with infrastructure technologies (networking, servers, endpoint management, cloud services).
  • Knowledge of self-service portals, automation, and modern service desk best practices
  • Must have strong interpersonal, written and verbal communication skills.
  • Must be direct and able to work independently.
  • Must be willing to work unusual hours when needed.
  • Must be dependable and punctual.

Benefits
  • Competitive Base Pay
  • Employee Stock Ownership Plan (ESOP) retirement plan with 25% annual company contribution
  • 401K program
  • Annual Profit Sharing
  • Paid Time Off for Vacation, Sick Days, Holidays
  • Medical, Prescription Drug, Dental, and Vision programs
  • Life Insurance
  • Short-Term, and Long-Term disability

Allied Mineral Products Holding, Inc. is an Equal Opportunity Employer/Veterans/Disabled.

Apply