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Associate Relationship Banker Jobs in Springfield, MA

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Associate Relationship Banker information

See Springfield, MA salary details

$24.9K

$46.9K

$66.8K

How much do associate relationship banker jobs pay per year?

As of Aug 19, 2026, the average yearly pay for associate relationship banker in Springfield, MA is $46,924.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $49,800.00 per year, depending on experience, location, and employer.

What is the difference between Associate Relationship Banker vs Customer Service Representative?

AspectAssociate Relationship BankerCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer financial certificationsHigh school diploma or equivalent
Work EnvironmentBank branches, client meetings, financial advisingBank branches, call centers, customer support desks
Employer & IndustryFinancial institutions, retail banking

While both roles serve banking customers, Associate Relationship Bankers focus on building client relationships and offering financial products, whereas Customer Service Representatives primarily handle inquiries and transactions. The Associate Relationship Banker role involves more financial advising and relationship management, often requiring a deeper understanding of banking products. Both positions are essential in retail banking, but they differ in scope and responsibilities.

Is an associate relationship banker an entry-level position?

Yes, an associate relationship banker is typically considered an entry-level role in banking, often suitable for candidates with little prior experience. The position usually requires basic customer service skills and may involve on-the-job training to develop financial product knowledge and relationship management skills.

What does an associate relationship banker do?

An associate relationship banker assists customers with banking needs, such as opening accounts, processing transactions, and providing financial advice. They build and maintain client relationships, often using banking software and adhering to bank policies, to promote customer satisfaction and retention.

What are the most commonly searched types of Relationship Banker jobs in Springfield, MA?

The most popular types of Relationship Banker jobs in Springfield, MA are:

What are popular job titles related to Associate Relationship Banker jobs in Springfield, MA?

For Associate Relationship Banker jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Associate Relationship Banker jobs in Springfield, MA look for?

The top searched job categories for Associate Relationship Banker jobs in Springfield, MA are:

Associate Relationship Banker jobs near you
Infographic showing various Associate Relationship Banker job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,924 per year, or $22.6 per hour.

Part Time (20 Hours) Associate Banker, Northampton Branch, Northampton, MA

JP Morgan Chase

Northampton, MA

Part-time

Medical, Retirement

Posted 2 days ago

New

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

72nd of 171 rated banks

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service.  Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions - helping clients achieve their financial goals.
Job Responsibilities 
  • Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
  • Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
  • Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
  • Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
  • Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
Required Qualifications, Capabilities, and Skills
  • Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment. 
  • Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients.
  • Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs.
  • Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience.  
  • Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity.
  • Ability to quickly and accurately learn products, services, and procedures.
  • Client service experience or comparable experience.
  • High school diploma or GED equivalent.
Preferred Qualifications, Capabilities, and Skills
  • Strong desire and ability to influence, educate, and connect customers to technology solutions.
  • Cash handling experience.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Our Consumer Banking group helps customers manage their money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

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