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Associate Member Services Representative Jobs (NOW HIRING)

NC SECU

Purpose The MSS Associate Member Services Representative performs routine member service through telephone and digital delivery channels. They are responsible for providing exemplary member service ...

Madison Area YMCA

MEMBER SERVICES REP

Madison, NJ · On-site

$17 - $18/hr

The Member Services Representative will report to the Associate Member Services Director. This position is responsible for operating, maintaining and improving Welcome Center services and systems.

LHH US

Member Services Representative

Baltimore, MD

$23 - $25/hr

Member Services Representative (Banking Experience Required) Location: Baltimore, MD Position Type ... Audrey Bevel Benefit offerings available for our associates include medical, dental, vision, life ...

LHH US

Member Services Representative

Baltimore, MD · On-site

$23 - $25/hr

Member Services Representative (Banking Experience Required) Location: Baltimore, MD Position Type ... Audrey Bevel Benefit offerings available for our associates include medical, dental, vision, life ...

NC SECU

Member Services Representative

Greensboro, GA · On-site

Preferred - Bachelor's degree, or Certified Credit Union Executive Certification, or Associate of ... Member Services Representative position. SECU provides equal employment opportunity to all ...

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How much do associate member services representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for associate member services representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is an associate member services representative?

Associate Member Services Representatives are professionals who assist customers or members of an organization by addressing inquiries, resolving issues, and providing information about products, services, or membership benefits. They typically work in call centers, customer service departments, or membership organizations, and serve as the primary point of contact for members. Their responsibilities often include updating member records, handling account questions, processing transactions, and ensuring a positive customer experience.

What are the key skills and qualifications needed to thrive as an associate member services representative?

To thrive as an Associate Member Services Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is often required. Outstanding communication, patience, and problem-solving abilities set top performers apart in this role. These competencies are crucial for ensuring member satisfaction, efficient issue resolution, and maintaining a positive organizational reputation.

What are some common challenges faced by associate member services representatives, and how can they be effectively managed?

Associate Member Services Representatives often encounter challenges such as handling high call volumes, addressing diverse member inquiries, and managing complex or dissatisfied customer situations. Effective management of these challenges involves strong communication skills, patience, and the ability to quickly learn and apply company policies and procedures. Many organizations provide robust training and mentorship programs, as well as knowledge bases, to help representatives resolve issues efficiently and maintain positive member experiences. Building relationships with teammates and collaborating closely with supervisors can also provide critical support in managing daily workload and unique cases.

What is the difference between Associate Member Services Representative vs Customer Service Representative?

AspectAssociate Member Services RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentMember-focused organizations, financial institutions, associationsRetail, call centers, various industries
Employer & Industry UsageUsed in membership-based organizations and financial sectorsCommon across multiple industries including retail and telecom
Common Search & Comparison IntentUnderstanding roles in member-focused organizationsGeneral customer support roles

The Associate Member Services Representative typically works in membership organizations or financial institutions, focusing on member engagement and support. In contrast, a Customer Service Representative generally provides support across various industries, handling customer inquiries and issues. While both roles require strong communication skills, the Associate Member Services Representative often involves specialized knowledge related to memberships or financial products.

What cities are hiring for Associate Member Services Representative jobs?

Cities with the most Associate Member Services Representative job openings:

What are the most commonly searched types of Member Services Representative jobs?

The most popular types of Member Services Representative jobs are:

What states have the most Associate Member Services Representative jobs?

States with the most job openings for Associate Member Services Representative jobs include:

Associate Member Services Representative jobs near you
Infographic showing various Associate Member Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Associate Member Services Representative

NC SECU

Thomasville, GA • On-site

Full-time

Re-posted 5 days ago

Key responsibilities

  • Respond to member inquiries and assist members through all service channels, including in-person, phone, and digital communication.

  • Process transactions such as cash handling, account origination and maintenance, wire transfers, and foreign currency orders, ensuring accuracy and compliance.

  • Balance cash drawers, vaults, ATMs, and other cash handling equipment, and help verify and prepare cash deliveries and shipments.

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Purpose

The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance.

Performance Expectations and Essential Responsibilities

  • Attend Excel and Elevate - New Employee Training (E&E).
    • The following 10 Core Modules will be completed after E&E and subsequent training sessions:
  • Checking Accounts
  • Member Eligibility
  • Money Market Share Accounts
  • SECU Policies Overview
  • Share Accounts
  • Lending Overview
  • NCUA Coverage
  • Cooperative Principles
  • Online Services
  • We Are SECU!
  • Comply with all Credit Union policies and regulatory requirements.
  • Ensure all member information remains confidential, and members' accounts are accessed for business purposes only.
  • Follow all security and control procedures.
  • Serve members by processing transactions in the appropriate system and balancing a cash drawer in accordance with Performance Measurement Criteria standards.
  • Adhere to SECU Check Acceptance Guidelines and Hold procedures.
  • Greet and assist members in a courteous, professional, and timely manner through all service channels - in-person, phone, and digital communication.
  • Answer phones and assist members with service requests.
  • Operate a drive-through window as needed.
  • Balance the vault, automated teller machines, teller cash dispenser, and coin sorter.
  • Evaluate daily mobile and automated teller machine check deposits.
  • Help verify and prepare cash delivery and shipments.
  • Interact with other departments to facilitate member requests.
  • Organize, file and scan documents daily.
  • Process foreign and domestic wire transfers.
  • Help order and return foreign currency.
  • Troubleshoot problems with member accounts, cards, and on-line access including processing disputes.
  • Review and take appropriate action on negative checking, NSFB, and Share Below $25 report.
  • Begin learning to open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates with experienced MSR/MSO supervision.
  • Learn CXone and be able to assist MSS as requested.
  • Begin obtaining basic knowledge of Financial Advisory and Real Estate products and services offered by SECU (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and provide referrals as needed.
  • Maintain daily and monthly records for various reports - i.e., return items, forgeries.
  • Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.
  • Participate in additional training and continuing education to enhance knowledge of branch operations.
  • Regular attendance and punctuality are mandatory.
  • Complete additional tasks assigned by management and other administrative duties as needed.

Additional Modules Required

The following modules should be completed at this level and are required prior to advancement to the next level:

  • SECU's Member Facing Websites
  • Branch Security Measures
  • Share Term Certificates
  • Account Titling & Designations
  • Buy/Sell
  • Funds Transfer
  • Member Identification
  • Stop Payments & Stop Cautions
  • Wires
  • Cash Handling
  • Check Acceptance
  • Holds
  • MARGO Platform
  • MARGO Teller
  • New Accounts

Minimum Requirements

  • Must have high school diploma or GED equivalent.
    • Preferred - Bachelor's degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
  • Consistently demonstrates SECU's Core Values
  • Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union.
  • Must have good communication skills, both verbal and written.
  • Must have good problem-solving skills.
  • Must complete the Credit Union's Core Module Program within 12 months of hire date as a condition of employment.

Job Environment

Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine.

Physical Demands

Must be able to comprehend and carry out job demands.

Job requires a substantial amount of sitting.

Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.

Use hands and fingers to press telephone keypad and lift telephone receiver.

Must be able to comprehend phone calls.

Must be able to lift 10-15 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

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