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Associate Member Services Representative Jobs in California

UFC Gym

Member Services Representative

Alhambra, CA · On-site

$16 - $25/hr

Member Services Representative The Member Services Representative must be highly organized ... preferred · Associate's or Bachelor's Degree preferred 4) Physical Requirements: · While ...

UFC Gym

Member Services Representative

Alhambra, CA · On-site

$16 - $25/hr

The Member Services Representative must be highly organized, professional and proactive; a team ... preferred · Associate's or Bachelor's Degree preferred 4) Physical Requirements: · While ...

Planet Fitness

Member Services Representative

Napa, CA · On-site

$17 - $18/hr

Member Services Representative The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness ...

Conversio Health

Member Services Representative

San Luis Obispo, CA · On-site

$20 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description We are seeking a Member Services Representative to join our on-site call center team. This role is ideal for someone with customer service, call center, or phone-based support experience ...

System One

Member Services Representative

Pasadena, CA · On-site

$23 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Member Services Representative Location: Pasadena, CA Type: Contract To Hire Compensation: $23.00 - $29.00 Work Model: Onsite - onsite Hours: 40.0 System One is seeking a Member Services ...

System One

Member Services Representative

Pasadena, CA · On-site

$23 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Member Services Representative Location: Pasadena, CA Type: Contract To Hire Compensation: $23.00 - $29.00 Work Model: Onsite - onsite Hours: 40.0 System One is seeking a Member Services ...

System One

Member Services Representative

Pasadena, CA · On-site

$23 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Member Services Representative Location: Pasadena, CA Type: Contract To Hire Compensation: $23.00 - $29.00 Work Model: Onsite - onsite Hours: 40.0 System One is seeking a Member Services ...

System One

Member Services Representative

Pasadena, CA · On-site

$23 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Member Services Representative Location: Pasadena, CA Type: Contract To Hire Compensation: $23.00 - $29.00 Work Model: Onsite - onsite Hours: 40.0 System One is seeking a Member Services ...

System One

Member Services Representative

Pasadena, CA · On-site

$23 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Member Services Representative Location: Pasadena, CA Type: Contract To Hire Compensation: $23.00 - $29.00 Work Model: Onsite - onsite Hours: 40.0 System One is seeking a Member Services ...

Conversio Health

Member Services Representative

San Luis Obispo, CA · On-site

$20 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a Member Services Representative to join our on-site call center team. This role is ideal for someone with customer service, call center, or phone-based support experience who enjoys ...

System One

Member Services Representative

Pasadena, CA · On-site

$23 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Member Services Representative Location: Pasadena, CA Type: Contract To Hire Compensation: $23.00 - $29.00 Work Model: Onsite - onsite Hours: 40.0 System One is seeking a Member Services ...

LHH US

Member Services Representative - Hybrid

San Diego, CA · Hybrid

$21 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Member Services Representative - Hybrid Location: University City, San Diego, CA Our client is ... Ciara Norton Benefit offerings available for our associates include medical, dental, vision, life ...

System One

Member Services Representative

Pasadena, CA · On-site

$23 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Member Services Representative Location: Pasadena, CA Type: Contract To Hire Compensation: $23.00 - $29.00 Work Model: Onsite - onsite Hours: 40.0 System One is seeking a Member Services ...

System One

Member Services Representative

Pasadena, CA · On-site

$23 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Member Services Representative Location: Pasadena, CA Type: Contract To Hire Compensation: $23.00 - $29.00 Work Model: Onsite - onsite Hours: 40.0 System One is seeking a Member Services ...

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All JobsAssociate Member Services Representative JobsAssociate Member Services Representative Jobs in California

Associate Member Services Representative information

See California salary details

$8

$15

$23

How much do associate member services representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for associate member services representative in California is $15.70, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Associate Member Services Representative vs Customer Service Representative?

AspectAssociate Member Services RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentMember-focused organizations, financial institutions, associationsRetail, call centers, various industries
Employer & Industry UsageUsed in membership-based organizations and financial sectorsCommon across multiple industries including retail and telecom
Common Search & Comparison IntentUnderstanding roles in member-focused organizationsGeneral customer support roles

The Associate Member Services Representative typically works in membership organizations or financial institutions, focusing on member engagement and support. In contrast, a Customer Service Representative generally provides support across various industries, handling customer inquiries and issues. While both roles require strong communication skills, the Associate Member Services Representative often involves specialized knowledge related to memberships or financial products.

What are the key skills and qualifications needed to thrive as an associate member services representative?

To thrive as an Associate Member Services Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is often required. Outstanding communication, patience, and problem-solving abilities set top performers apart in this role. These competencies are crucial for ensuring member satisfaction, efficient issue resolution, and maintaining a positive organizational reputation.

What are some common challenges faced by associate member services representatives, and how can they be effectively managed?

Associate Member Services Representatives often encounter challenges such as handling high call volumes, addressing diverse member inquiries, and managing complex or dissatisfied customer situations. Effective management of these challenges involves strong communication skills, patience, and the ability to quickly learn and apply company policies and procedures. Many organizations provide robust training and mentorship programs, as well as knowledge bases, to help representatives resolve issues efficiently and maintain positive member experiences. Building relationships with teammates and collaborating closely with supervisors can also provide critical support in managing daily workload and unique cases.

What is an associate member services representative?

Associate Member Services Representatives are professionals who assist customers or members of an organization by addressing inquiries, resolving issues, and providing information about products, services, or membership benefits. They typically work in call centers, customer service departments, or membership organizations, and serve as the primary point of contact for members. Their responsibilities often include updating member records, handling account questions, processing transactions, and ensuring a positive customer experience.

What are the most commonly searched types of Member Services Representative jobs in California?

The most popular types of Member Services Representative jobs in California are:

Associate Member Services Representative jobs near you
Infographic showing various Associate Member Services Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 2% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $32,663 per year, or $15.7 per hour.

Member Services Representative

High Desert Medical Group

Lancaster, CA • On-site

$23.58 - $31.43/hr

Other

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Member Services Representative

High Desert Medical Group is seeking a full time Member Services Representative. This individual will be responsible for a variety of tasks that lead to a high level of customer satisfaction. Member Service Representative is responsible for receiving incoming calls, for greeting and assisting all walk-in patients, and recording questions and concerns regarding medical group services. Must maintain a professional, positive and caring attitude at all times.

Specifics:

  • Assist members with needs such as directions, answering questions, PCP selection, scheduling transportation, and accepting any forms.
  • Advise members of referral, denial, appeals and grievance processes.
  • Serve as a liaison for patients and physicians to assist with concerns and complaints.
  • Work closely with Health Education Department and Surgery Coordinators regarding patients.
  • Process complaints and work with appropriate staff to resolve them.
  • Track and trend complaints for QIC and Administration.
  • Provide follow-up contact with patients to assure satisfaction with resolution.
  • Assist Member Services staff with department responsibilities.
  • Keep a log of daily phone calls and walk-in patients, and e-mail correspondence from website.
  • Enter complaints, inquiries, and compliments in appropriate databases.
  • Assist pharmaceutical representatives by contacting provider offices, maintaining sign-in logs, and distributing visitor badges.
  • Know and understand HDMG policies and procedures and all of the health plans accepted.
  • Retain resource materials at desk for reference and/or give to patients.
  • Maintain incoming memos folder and department meeting minutes.
  • Perform other duties as assigned

The pay range for this position at commencement of employment is expected to be between $23.58 - 31.43/hr, non-exempt; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Education, Training, Experience:

  • High school graduate or equivalent.
  • Prior experience in customer service preferred.
  • Ability to work in a multi-task, high stress environment.
  • Bilingual in Spanish preferred.
High Desert Medical Group logo

About High Desert Medical Group

Sourced by ZipRecruiter

High Desert Medical Group (HDMG) is an affiliate of Heritage Provider Network — a California leader in healthcare delivery networks for more than 40 years. We were formed in 1981 as a multi-specialty medical group to provide the Antelope Valley with the highest quality healthcare experience. Our founding principles continue to hold true today, and we are proud to offer to our members. We will help you take CHARGE of your health. Our mission: to provide our members with the highest quality healthcare experience. Our vision: to be the Antelope Valley’s first choice for healthcare and employment options.

Industry

Hospitals

Company size

201 - 500 Employees

Headquarters location

Lancaster, CA, US

Year founded

1981

Social media

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