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Associate Member Services Representative Jobs in California

System One

Member Services Representative

Pasadena, CA · On-site

$23 - $29/hr

Member Services Representative Location: Pasadena, CA Type: Contract To Hire Compensation: $23.00 - $29.00 Work Model: Onsite - onsite Hours: 40.0 System One is seeking a Member Services ...

System One

Member Services Representative

Pasadena, CA · On-site

$23 - $29/hr

Member Services Representative Location: Pasadena, CA Type: Contract To Hire Compensation: $23.00 - $29.00 Work Model: Onsite - onsite Hours: 40.0 System One is seeking a Member Services ...

Planet Fitness

Member Services Representative

Delano, CA · On-site

$16.90/hr

Member Services Representative The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness ...

Planet Fitness

Member Services Representative

Chico, CA · On-site

$16.50/hr

Member Services Representative The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness ...

Planet Fitness

Member Services Representative

Petaluma, CA · On-site

$17.50 - $18.50/hr

Member Services Representative The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness ...

Planet Fitness

Member Services Representative

Chino, CA · On-site

$16.90/hr

Member Services Representative Chino - Chino, CA 91710 Overview Salary Range $16.90 - $16.90 Hourly Position Type Part Time Description Why Join Planet Fitness? Philosophy We are here to provide a ...

Exos

Member Services Representative

San Diego, CA

$15 - $25/hr

As our new Member Services Representative you will: * Assist and respond to customer issues and inquiries * Create awareness of the Center through community outreach and connectivity * Grow profit ...

Planet Fitness

Member Services Representative

Orange, CA · On-site

$16.90/hr

Member Services Representative Orange - Orange, CA 92867 Overview Salary Range $16.90 - $16.90 Hourly Position Type Part Time Description Why Join Planet Fitness? Philosophy We are here to provide a ...

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All JobsAssociate Member Services Representative JobsAssociate Member Services Representative Jobs in California

Associate Member Services Representative information

See California salary details

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$15

$23

How much do associate member services representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for associate member services representative in California is $15.70, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $18.75 per hour, depending on experience, location, and employer.

What is an associate member services representative?

Associate Member Services Representatives are professionals who assist customers or members of an organization by addressing inquiries, resolving issues, and providing information about products, services, or membership benefits. They typically work in call centers, customer service departments, or membership organizations, and serve as the primary point of contact for members. Their responsibilities often include updating member records, handling account questions, processing transactions, and ensuring a positive customer experience.

What are the key skills and qualifications needed to thrive as an associate member services representative?

To thrive as an Associate Member Services Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is often required. Outstanding communication, patience, and problem-solving abilities set top performers apart in this role. These competencies are crucial for ensuring member satisfaction, efficient issue resolution, and maintaining a positive organizational reputation.

What are some common challenges faced by associate member services representatives, and how can they be effectively managed?

Associate Member Services Representatives often encounter challenges such as handling high call volumes, addressing diverse member inquiries, and managing complex or dissatisfied customer situations. Effective management of these challenges involves strong communication skills, patience, and the ability to quickly learn and apply company policies and procedures. Many organizations provide robust training and mentorship programs, as well as knowledge bases, to help representatives resolve issues efficiently and maintain positive member experiences. Building relationships with teammates and collaborating closely with supervisors can also provide critical support in managing daily workload and unique cases.

What is the difference between Associate Member Services Representative vs Customer Service Representative?

AspectAssociate Member Services RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentMember-focused organizations, financial institutions, associationsRetail, call centers, various industries
Employer & Industry UsageUsed in membership-based organizations and financial sectorsCommon across multiple industries including retail and telecom
Common Search & Comparison IntentUnderstanding roles in member-focused organizationsGeneral customer support roles

The Associate Member Services Representative typically works in membership organizations or financial institutions, focusing on member engagement and support. In contrast, a Customer Service Representative generally provides support across various industries, handling customer inquiries and issues. While both roles require strong communication skills, the Associate Member Services Representative often involves specialized knowledge related to memberships or financial products.

What are the most commonly searched types of Member Services Representative jobs in California?

The most popular types of Member Services Representative jobs in California are:

Associate Member Services Representative jobs near you
Infographic showing various Associate Member Services Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 2% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $32,663 per year, or $15.7 per hour.

Member Services Representative

System One

Pasadena, CA • On-site

$23 - $29/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 20 days ago

Job description

Member Services Representative Location: Pasadena, CA Type: Contract To Hire Compensation: $23.00 - $29.00 Work Model: Onsite – onsite Hours: 40.0

System One is seeking a Member Services Representative to join our team in Pasadena, CA for a contract to hire opportunity.

Responsibilities

  • Serve as primary point of contact for members and visitors, maintaining a personable, outgoing, and professional demeanor.
  • Accurately convey information regarding Credit Union products and services.
  • Respond to member account inquiries and requests promptly and efficiently.
  • Cross-sell or refer products and services based on needs identification.
  • Maintain the confidentiality and integrity of all members’ records.
  • Open and close the branch as scheduled, ensuring security protocols are followed.
  • Greet and welcome members and visitors professionally.
  • Process transactions accurately and efficiently.
  • Log visitors in the Visitor Log and manage visitor ID badges when applicable.
  • Assist with account maintenance including issuing cards, account changes, disputes, wires, and IRA transactions.
  • Process loans according to current lending policies, set up and disburse approved loans, and complete related tasks.
  • Maintain organized member lobby and technology areas, updating marketing materials as needed.
  • Perform teller duties and, if applicable, manage safe deposit boxes, providing access and maintaining proper records.
  • Educate members on self-service and 24-hour technology channels, processing check orders and PIN changes.
  • Comply with federal regulations, credit union policies, and procedures, including Bank Secrecy Act and USA Patriot Act requirements.
  • Perform notary services and basic account maintenance as needed.
  • Carry out additional duties as assigned to support branch operations.

Requirements

  • High school graduate.
  • Experience in financial services with a proven record of delivering excellent service.
  • Excellent communication and problem-solving skills.
  • Notary Public certification.
  • Strong computer skills with the ability to quickly adapt to new systems and processes.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-1 Ref: #236-Eng Pasadena