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Associate Member Services Representative Jobs in Arizona

Planet Fitness

Member Services Rep

Phoenix, AZ · On-site

Member Services Representative The Planet Fitness mission is to provide a unique environment in which anyone can be comfortable in a diverse, judgment-free zone where a lasting, active lifestyle is ...

Planet Fitness

Member Services Rep

Gilbert, AZ · On-site

Member Services Rep Gilbert, AZ 85298 Description THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a ...

Crunch Fitness

Member Services Representative

Yuma, AZ · On-site

Flexible schedule Opportunity for advancement Training & development General The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are ...

Planet Fitness

Member Services Rep

Scottsdale, AZ · On-site

Member Services Rep Hot Job Scottsdale, AZ 85258 Description THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be ...

Planet Fitness

Member Services Rep

Yuma, AZ · On-site

Member Services Rep Hot Job Yuma, AZ 85365 Description THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable ...

Planet Fitness

Member Services Rep

Tempe, AZ · On-site

Member Services Rep Tempe, AZ 85282 Description THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a ...

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All JobsAssociate Member Services Representative JobsAssociate Member Services Representative Jobs in Arizona

Associate Member Services Representative information

See Arizona salary details

$8

$14

$22

How much do associate member services representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for associate member services representative in Arizona is $14.83, according to ZipRecruiter salary data. Most workers in this role earn between $11.20 and $17.69 per hour, depending on experience, location, and employer.

What is an associate member services representative?

Associate Member Services Representatives are professionals who assist customers or members of an organization by addressing inquiries, resolving issues, and providing information about products, services, or membership benefits. They typically work in call centers, customer service departments, or membership organizations, and serve as the primary point of contact for members. Their responsibilities often include updating member records, handling account questions, processing transactions, and ensuring a positive customer experience.

What are the key skills and qualifications needed to thrive as an associate member services representative?

To thrive as an Associate Member Services Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is often required. Outstanding communication, patience, and problem-solving abilities set top performers apart in this role. These competencies are crucial for ensuring member satisfaction, efficient issue resolution, and maintaining a positive organizational reputation.

What are some common challenges faced by associate member services representatives, and how can they be effectively managed?

Associate Member Services Representatives often encounter challenges such as handling high call volumes, addressing diverse member inquiries, and managing complex or dissatisfied customer situations. Effective management of these challenges involves strong communication skills, patience, and the ability to quickly learn and apply company policies and procedures. Many organizations provide robust training and mentorship programs, as well as knowledge bases, to help representatives resolve issues efficiently and maintain positive member experiences. Building relationships with teammates and collaborating closely with supervisors can also provide critical support in managing daily workload and unique cases.

What is the difference between Associate Member Services Representative vs Customer Service Representative?

AspectAssociate Member Services RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentMember-focused organizations, financial institutions, associationsRetail, call centers, various industries
Employer & Industry UsageUsed in membership-based organizations and financial sectorsCommon across multiple industries including retail and telecom
Common Search & Comparison IntentUnderstanding roles in member-focused organizationsGeneral customer support roles

The Associate Member Services Representative typically works in membership organizations or financial institutions, focusing on member engagement and support. In contrast, a Customer Service Representative generally provides support across various industries, handling customer inquiries and issues. While both roles require strong communication skills, the Associate Member Services Representative often involves specialized knowledge related to memberships or financial products.

What are the most commonly searched types of Member Services Representative jobs in Arizona?

The most popular types of Member Services Representative jobs in Arizona are:

What cities in Arizona are hiring for Associate Member Services Representative jobs?

Cities in Arizona with the most Associate Member Services Representative job openings:

Associate Member Services Representative jobs near you
Infographic showing various Associate Member Services Representative job openings in Arizona as of June 2026, with employment types broken down into 1% As Needed, 84% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $30,842 per year, or $14.8 per hour.

Member Services Representative

Planet Fitness

Surprise, AZ • On-site

Other

This job post has expired today. Applications are no longer accepted.

Planet Fitness rating

5.6

Company rating: 5.6 out of 10

Based on 601 frontline employees who took The Breakroom Quiz

46th of 63 rated gym and leisure clubs

Job description

Member Services Representative

The Planet Fitness mission is to provide a unique environment in which anyone can be comfortable in a diverse, judgment-free zone where a lasting, active lifestyle is built. Our product is a tool that can be used by anyone. In the end, it's all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We need you, because face it, our planet wouldn't be the same without you. You belong!

Title: Member Services Representative

Reports To: Club Manager

FLSA Classification: Non-Exempt

The opportunity is to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. United FP is dynamic, growing, and continually evolving. You must be self-motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! A role with United FP Partners is an opportunity to be a part of something special. If you would love working for a rapidly growing company that changes people's lives for the better every day, helps them live healthier, doesn't judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!

What You'll Be Doing:

  • As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals.
  • You will make them feel like family in a clean, judgment-free environment.
  • You will create raving fans by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.
  • You will ensure our club is super clean because our members value this and we're known for that too.
  • Finding new and current members to join the fitness trainer in fitness classes.

You'll impress new and existing members when you introduce them to our Black Card amenities. They're going to want these benefits! You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities. Be a leader! Be passionate – love what you do! Have fun and invite members to do the same! Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays. United FP offers competitive salaries, PF Black Card membership and opportunities for growth.

Qualifications:

  • Birthdate that confirms you are a minimum of 18 years of age.
  • Passion for helping others.
  • Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
  • On-time dependability because you know people are counting on you.
  • High School diploma or GED equivalent.

Physical Demands:

  • Must be able to occasionally lift, push, or pull at least 50 lbs.
  • Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.

What Planet Fitness employees say

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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