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Associate Member Services Representative Jobs in Chicago, IL

Self Help

Member Services Representative

Chicago, IL

$24/hr

The Member Service Representative (MSR)/Teller will report to the Teller Supervisor, Assistant Branch Manager, Branch Manager, or another designee. They will work with members to meet financial ...

Self Help

Member Services Representative

Chicago, IL · On-site

$24/hr

The Member Service Representative (MSR)/Teller will report to the Teller Supervisor, Assistant Branch Manager, Branch Manager, or another designee. They will work with members to meet financial ...

Self-Help

Member Services Representative

Chicago, IL · On-site

$24/hr

The Member Service Representative (MSR)/Teller will report to the Teller Supervisor, Assistant Branch Manager, Branch Manager, or another designee. They will work with members to meet financial ...

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All JobsAssociate Member Services Representative JobsAssociate Member Services Representative Jobs in Chicago, IL

Associate Member Services Representative information

See Chicago, IL salary details

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$16

$24

How much do associate member services representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for associate member services representative in Chicago, IL is $16.40, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $19.57 per hour, depending on experience, location, and employer.

What is an associate member services representative?

Associate Member Services Representatives are professionals who assist customers or members of an organization by addressing inquiries, resolving issues, and providing information about products, services, or membership benefits. They typically work in call centers, customer service departments, or membership organizations, and serve as the primary point of contact for members. Their responsibilities often include updating member records, handling account questions, processing transactions, and ensuring a positive customer experience.

What are the key skills and qualifications needed to thrive as an associate member services representative?

To thrive as an Associate Member Services Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is often required. Outstanding communication, patience, and problem-solving abilities set top performers apart in this role. These competencies are crucial for ensuring member satisfaction, efficient issue resolution, and maintaining a positive organizational reputation.

What are some common challenges faced by associate member services representatives, and how can they be effectively managed?

Associate Member Services Representatives often encounter challenges such as handling high call volumes, addressing diverse member inquiries, and managing complex or dissatisfied customer situations. Effective management of these challenges involves strong communication skills, patience, and the ability to quickly learn and apply company policies and procedures. Many organizations provide robust training and mentorship programs, as well as knowledge bases, to help representatives resolve issues efficiently and maintain positive member experiences. Building relationships with teammates and collaborating closely with supervisors can also provide critical support in managing daily workload and unique cases.

What is the difference between Associate Member Services Representative vs Customer Service Representative?

AspectAssociate Member Services RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentMember-focused organizations, financial institutions, associationsRetail, call centers, various industries
Employer & Industry UsageUsed in membership-based organizations and financial sectorsCommon across multiple industries including retail and telecom
Common Search & Comparison IntentUnderstanding roles in member-focused organizationsGeneral customer support roles

The Associate Member Services Representative typically works in membership organizations or financial institutions, focusing on member engagement and support. In contrast, a Customer Service Representative generally provides support across various industries, handling customer inquiries and issues. While both roles require strong communication skills, the Associate Member Services Representative often involves specialized knowledge related to memberships or financial products.

What are the most commonly searched types of Member Services Representative jobs in Chicago, IL?

The most popular types of Member Services Representative jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Associate Member Services Representative jobs?

Cities near Chicago, IL with the most Associate Member Services Representative job openings:

Associate Member Services Representative jobs near you
Infographic showing various Associate Member Services Representative job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,121 per year, or $16.4 per hour.

Member Services Representative

Self-Help Federal Credit Union

Chicago, IL • On-site

$24/hr

Other

Re-posted 14 days ago

Job description

Member Service Representative/Teller

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we're committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we've constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.

We are seeking a Member Service Representative (MSR)/Teller to join our Archer Heights, IL team!

Position Summary:

The Member Service Representative (MSR)/Teller will report to the Teller Supervisor, Assistant Branch Manager, Branch Manager, or another designee. They will work with members to meet financial service needs through processing transactions and suggesting new products or services. The MSR/Teller is responsible for delivering the highest-level customer service, accurate and efficient processing of member transactions, promoting products and services, resolving member account issues, making modifications to accounts, adding account services, opening new accounts, and performing those functions according to the policies and guidelines of the credit union in a friendly, helpful manner.

What You'll Do:
  • Initiate and lead conversations to identify and assess member needs.
  • Maintain and enhance member account relationships by providing excellent member service.
  • Process share deposit payments, loan payments, manual payrolls, and account transfers.
  • Maintain drawer cash levels within prescribed amounts.
  • Post and Log night, ATM, and mail deposits. (Part of dual-control team.).
  • Perform other duties and projects as assigned.
What You'll Need:
  • High School graduate or equivalent.
  • Bilingual in English/Spanish required.
  • Minimum one year experience in financial institution or other customer service industry preferred.
  • Prior cash handling and customer service responsibilities preferred.
  • Preference for working in organizations that place priority on teamwork and collaboration.
  • Ability to be trained and efficiently operate credit union systems and proprietary software, including proprietary software (New Solutions, Microsoft Excel, Word, and Outlook).

Compensation Range: $24/hour

Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

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