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Associate Manager Jobs in Cleveland, OK (NOW HIRING)

OakTree Staffing

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Risk Management Associate

Tulsa, OK · On-site

Risk Management Associate Location: Tulsa, OK or Remote Description The Fraud Prevention and Detection Team Lead will be responsible for supporting the fraud detection and prevention efforts of the ...

Hibbett Retail, Inc.

Sales Associate

Tulsa, OK

$8 - $10/hr

Store Manager SUMMARY The Sales Associate is responsible for a providing quality customer service and driving product sales. The Sales Associate is knowledgeable in each product area or department in ...

Carmax

Business Operations Associate

Tulsa, OK · On-site

$15 - $21/hr

Position Overview As a Business Operations Associate, you will be the backbone of our store ... You'll handle cash management, audit and process critical paperwork, and provide clear ...

Lennar

Loan Officer Associate

Tulsa, OK · On-site

Loan Officer Associate We are Lennar Lennar is one of the nation's leading homebuilders, dedicated ... Train with manager on mortgage rate sheets in order to learn to accurately price and lock loans.

Lennar

Loan Officer Associate

Tulsa, OK · On-site

Loan Officer Associate We are Lennar Lennar is one of the nation's leading homebuilders, dedicated ... Train with manager on mortgage rate sheets in order to learn to accurately price and lock loans.

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Associate Manager information

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How much do associate manager jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for associate manager in Cleveland, OK is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $24.90 per hour, depending on experience, location, and employer.

What is an associate manager?

An associate manager oversees employees at a company or organization to help improve productivity and performance. These management professionals may work in a variety of departments, such as quality assurance or marketing. As an associate manager, your job duties include training, directing, and evaluating workers. You may also provide progress reports to higher management and perform administrative tasks as needed. Although the career qualifications vary depending on the employer, you typically need a bachelor’s degree in business administration or a related field and prior management experience. You should also have excellent interpersonal, communication, and leadership skills.

What is an associate manager?

An Associate Manager is a mid-level supervisory position typically responsible for assisting in the management of a team, department, or business unit. They support senior managers by overseeing daily operations, guiding employees, implementing company policies, and helping achieve organizational goals. Associate Managers often serve as a bridge between staff and upper management, ensuring clear communication and effective workflow. This role can be found in a variety of industries, including retail, finance, and hospitality.

What are the key skills and qualifications needed to thrive as an associate manager?

To thrive as an Associate Manager, you need strong leadership, organizational, and problem-solving skills, often backed by a bachelor’s degree in business or a related field. Familiarity with project management tools, data analysis software, and enterprise resource planning (ERP) systems is typically required. Exceptional communication, adaptability, and team collaboration are vital soft skills that help you motivate and guide staff. These abilities are important to effectively oversee daily operations, drive team performance, and achieve organizational goals.

What are some common challenges associate managers face when transitioning from individual contributor roles to management?

Associate Managers often encounter challenges such as balancing their own workload with new leadership responsibilities, learning to delegate tasks effectively, and developing communication skills to manage diverse team members. Adapting to giving constructive feedback and handling team conflicts can also be new territory. Many find that building trust within the team and shifting focus from personal achievements to team success are key aspects of this transition.

What is the difference between Associate Manager vs Project Coordinator?

AspectAssociate ManagerProject Coordinator
Required CredentialsBachelor's degree, management experience often preferredBachelor's degree, entry-level or related certifications
Work EnvironmentSupervises teams, manages projects, strategic planningSupports project execution, coordinates tasks, communicates with teams
Employer & Industry UsageCommon in corporate, retail, and service industriesUsed across various industries for project support roles

The main difference between an Associate Manager and a Project Coordinator lies in their responsibilities and level of authority. An Associate Manager typically oversees teams, manages projects, and participates in strategic planning, requiring more experience and leadership skills. In contrast, a Project Coordinator focuses on supporting project execution by coordinating tasks and facilitating communication. Both roles are essential in organizational workflows but differ in scope and seniority.

More about Associate Manager jobs

What cities near Cleveland, OK are hiring for Associate Manager jobs?

Cities near Cleveland, OK with the most Associate Manager job openings:

Associate Manager jobs near you

Manager, Insurance Call Center Operations

Tulsa, OK

DXC Technology
IT Services • 10K+ employees

7.0

Company rating: 7.0 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

153rd of 226 rated it services

Paid breaks

Recommended by parents

Respectful managers

Learn more about DXC Technologyexternal

Full-time

Re-posted 14 days ago

Job description

Job Description:

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

Leads end-to-end customer support center operations, managinga team of Associate Managersto deliver high-quality service outcomes. Accountable for operational performance, service level attainment, customer satisfaction, and continuous improvement within a compliance-driven environment.

This role partners closely andworkshand-in-handwith the Head of BPS Contact Center Operations, serving as a trusted advisor across allaspects of the operation. The role is critical in driving results through the alignment of people, processes, and technology, ensuring consistent execution of strategic priorities and operational excellence at scale.

Key Responsibilities

  • Lead day-to-day contact center operations through a team of Associate Managers, ensuring consistent execution against SLAs, KPIs, quality standards, client expectations, and operational commitments

  • Provide direct leadership, coaching, and accountability to Associate Managers, ensuring they are effectively driving team performance, engagement, development, and execution of business priorities

  • Drive a disciplined performance management operating rhythm, including metric reviews, root-cause analysis, action planning, coaching follow-up, and sustained improvement in service delivery outcomes

  • Monitor and improve the customer experience by leveraging feedback, call trends, quality insights, operational data, and escalation patterns to identify gaps and implement targeted improvements

  • Partner closely with internal and client stakeholders to optimize processes, systems, workflows, and service delivery models, ensuring scalable solutions that support operational efficiency and business growth

  • Ensure compliance with regulatory, client, contractual, and internal policies across all operations, reinforcing strong governance, risk awareness, documentation discipline, and audit readiness

  • Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives

  • Identify and lead continuous improvement opportunities that reduce defects, improve productivity, strengthen controls, enhancecustomerexperience, and increase operational consistency across accounts

  • Contribute to revenue growth, cost efficiency, and margin improvement by identifying operational efficiencies, supporting cross-sellingopportunities, and ensuring effective resource utilization

Top 5 Core Competencies

1. Operational Excellence & KPI Management

  • Strong ability to manage SLAs, AHT, quality, and productivity metrics

  • Uses data insights to drive decision-making and continuous improvement

2. Leadership & People Development

  • Builds high-performing teams through coaching, mentoring, and performance management

  • Drives accountability while fostering engagement and retention

3. Customer Experience & Service Delivery

  • Focuson improving end-to-end customerjourneysand satisfaction outcomes

  • Translatecustomer feedback into actionable improvements

4. Workforce & Resource Optimization

  • Aligns staffing models to forecasted demandapplying consideration to margin

  • Maximizes efficiency throughbalancing performance to goal perimeter

5. Strategic Thinking & Continuous Improvement

  • Overseesinvoicing accuracy to ensure expected revenue aligns with invoice output and contractual requirements

  • Identifies opportunities for process improvement, automation, and innovation

  • Drives initiatives that enhance quality, efficiency, and cost effectiveness

Qualifications

  • Bachelor's degree (Business, Technology, or related field preferred)

  • 9+ years of contact centerleadershipexperience

  • 10+ years ina leadershiprole managing teams

  • Experience in multi-channel support environments and contact center technologies

Preferred Skills

  • Strong analytical and problem-solving capabilities

  • Excellent communication and stakeholder management skills

  • Ability to manage multiple priorities in a fast-paced environment

  • Experience driving transformation and change initiatives

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for theFederal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

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Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.

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