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Associate It Support Jobs in Hamilton, ON (NOW HIRING)

Dynacare

IT Field Services Technician

Ottawa, ON · On-site

CA$51K - CA$64K/yr

The IT Field Service Technician provides hands-on and remote IT support across business locations. The role handles deskside support, hardware and software setup, troubleshooting, inventory ...

SecuriBC (IBC Computers Brantford)

Be Seen First

MSP IT Administrator

Brantford, ON · On-site

CA$40K - CA$80K/mo

We support many long-term clients across a wide range of industries, providing managed IT services, Microsoft 365 administration, cloud services, cybersecurity, server infrastructure, networking ...

Aston Carter

IT Auditor

Cambridge, ON

Support audit coverage of cybersecurity, business continuity, disaster recovery, interfaces, job ... Experience in IT audit, including performance of SOX IT audit procedures and control testing.

OTI Lumionics Inc.

IT Director

Mississauga, ON · On-site

CA$105K - CA$175K/yr

Ensure high availability, performance, and scalability of systems supporting a growing and ... Direct IT service management practices (incident, change, and problem management) Security & Risk ...

ANVIL

IT & Security Operations Specialist

Ottawa, ON · On-site

CA$90K - CA$104K/yr

Experience * 2-4 years in IT Support, Systems Administration, or Junior Security Operations, preferably in a regulated industry (SaaS, Defense, Finance, or Government). * Hands-on experience with ...

TSMC

Sr. HPC & IT Systems Engineer (7723)

Ottawa, ON · Remote

You'll manage local IT support and drive significant system administration projects for our ultra-large scale High-Performance Computing (HPC) environments. If you thrive in a fast-paced R&D setting ...

dbrand

IT Operations Specialist

Mississauga, ON

Perform proactive tech support to both on-site and remote users for all issues, prioritizing and ... IT team: * A minimum of two years of experience in a technical support role for a medium-sized ...

Flexstaf IT

Technical Support Analyst

Ottawa, ON · On-site

CA$40 - CA$45/hr

intermediate IT Support Analyst/Systems Administrator We are looking for an intermediate level ( 5 years exp) resource to provide full-time, frontline IT support/administration to one of our clients ...

Flexstaf IT

Technical Support Analyst

Ottawa, ON · On-site

intermediate IT Support Analyst/Systems Administrator We are looking for an intermediate level ( 5 years exp) resource to provide full-time, frontline IT support/administration to one of our clients ...

Jetson Home

IT Manager

Kitchener, ON

... with no IT team to inherit from. That excites you rather than scares you. You're comfortable ... Support the team and standardize the rest. Be the person people turn to when something breaks, and ...

FCT

Specialist, IT Operations

Oakville, ON

CA$92K - CA$112K/yr

You will support day-to-day IT Operations activities, incident and problem management, operational documentation, production readiness, ServiceNow process usage, and continuous improvement activities.

Jetson Home

IT Manager

Kitchener, ON

... with no IT team to inherit from. That excites you rather than scares you. You're comfortable ... Support the team and standardize the rest. Be the person people turn to when something breaks, and ...

ATS Automation

Senior IT Auditor

Cambridge, ON

CA$115/hr

You will lead and execute IT audit engagements, with a significant focus on SOX (Sarbanes-Oxley) compliance, while also supporting various operational projects using established IT auditing standards ...

City of Ottawa

Information Technology Team Lead

Ottawa, ON · On-site

CA$93K - CA$114K/yr

... supporting information technology (preferably in a municipal environment) Experience should include at least 3 years analyzing and developing computer applications Preference will be given to ...

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Showing results 21-40

All JobsAssociate It Support JobsAssociate It Support Jobs in Hamilton, ON

Associate It Support information

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

How to get an entry-level associate IT support job?

To secure an entry-level associate IT support position, candidates should obtain relevant certifications such as CompTIA A+, develop basic technical skills, and gain hands-on experience through internships or personal projects. Strong communication skills and familiarity with common tools like ticketing systems and remote support software are also beneficial.

What are the most commonly searched types of It Support jobs in Hamilton, ON?

The most popular types of It Support jobs in Hamilton, ON are:

What are popular job titles related to Associate It Support jobs in Hamilton, ON?

For Associate It Support jobs in Hamilton, ON, the most frequently searched job titles are:

What job categories do people searching Associate It Support jobs in Hamilton, ON look for?

The top searched job categories for Associate It Support jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Associate It Support jobs?

Cities near Hamilton, ON with the most Associate It Support job openings:

Associate It Support jobs near you
Infographic showing various Associate It Support job openings in Hamilton, ON as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution.

IT Field Services Technician

Dynacare

Ottawa, ON • On-site

CA$51K - CA$64K/yr

Full-time

Re-posted 25 days ago

Job description

Job Posting: IT Field Service Technician
Where YOU work, makes a difference.
Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It's an environment where you can grow your career in any direction you choose. We're evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, andthrive.
Are YOU our next Field Service Technician?
The IT Field Service Technician provides hands-on and remote IT support across business locations. The role handles deskside support, hardware and software setup, troubleshooting, inventory management, and incident resolution. It works closely with other IT teams and vendors, supports day-to-day operations, and ensures technology is reliable, secure, and well-documented.

Status:Full-time Permanent
Vacancy Type:New
Shift: Day shift 9:00 am - 5:00 pm
Work Style: On-Site 100% of time
Location: Ottawa, Main Lab
Start Date:Asap
Internal Posting Deadline: April, 15, 2026
Why Dynacare is an amazing place for YOU:
  • Join an award-winning "Top Employer" with meaningful and impactful career opportunities
  • Access a health and wellness benefits program that supports you and your loved ones
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities
  • Invest in your future through RRSP match benefits and an employee stock purchase program
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
How YOU will make a difference:
  • List of critical duties that the incumbent is expected to perform
  • Provides support to end users both remotely and on site.
  • Installs/move/decommission/troubleshoot deskside hardware/software and peripheral components such as monitors, workstations and communication interfaces.
  • Maintain and organize IT equipment inventory, reports on conditions visual and virtual of each location.
  • Resolve IT support issues, optimize services and problem-solve with senior staff when needed.
  • Lead intermediate complexity projects and support larger business initiatives as requested by the management.
  • Advising on the best use of service catalogue offerings
  • Advise, instruct, and train staff on the optimal performance/support operation of deskside hardware and software.
  • Maintain technical support, its processes, documentations including incident resolutions.
  • Identify, resolve, and escalate all incident/request with potential to exceed established service levels.
  • Escalate to Manager as needed.
  • Interact with technical areas such as infrastructure, development, and information security staff.
  • Review, update workflows and policies. Determine methods to improve process efficiencies where possible based on data analytics/reports.
  • Performs other duties as assigned.
  • Continuously improve lifecycle service/management using the various metrics/analytics tools available.
What YOU bring to the role:
  • A degree or technical training preferred or equivalent combination of education and experience.
  • 3-6+ years related technical work experience preferably in a high-volume IT office/laboratory environment.
  • Strong understanding of ITIL and industry leading best practices
  • Proficient understanding of audit standard and requirements.
  • Strong knowledge of healthcare regulatory, privacy and operational standards and compliance.
  • Strong knowledge of technology infrastructure best practices
  • Bilingualism (English and French) is a plus.
  • A+ and Network+ certifications are a plus
  • Excellent troubleshooting skills
  • Ability to lead the life cycle management of solutions/services (inception, care and feeding, retirement).
  • Good knowledge of Local Area Network, Windows, Barcode Printing/Scanning, Office 365, Service-Now. Strong understanding of LIS (Lab information System) report and print routines.
  • Ability to work in a fast paced and rapidly changing environment with solid organizational, multi-tasking capability and prioritization skills.
  • Strong understanding of technology and how it works.Ability to work on their own as well as a part of a team.
  • Ability to react to events decisively and effectively until resolution including problem analysis.
  • Solid written and verbal communication skills are essential. Ability to communicate well with others and engage in technical conversations.
  • Ability to handle conflict and conflict resolution.
  • Ability to facilitate process buy-in from staff.
  • Ability to design and implement innovative solutions by interacting with other team members.
  • Ability to manage the occasional stress that comes with coordinating multiple high priority problem resolution and service demands.
Working Conditions:
  • Normal office environment
  • Prolonged sitting with 80% of time viewing computer screen
Pay rate:$51,200 to $64,000.
The hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to, level of experience and education requirements.
At Dynacare, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly.
Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.
Dynacare has been a "Top Employer" for many years and there is a reason why. We are a great place to work. At Dynacare, we're proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care - we would like to meet you. We hope you will join us in our journey to become Canada's health and wellness solutions leader.
Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.
In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring process.
Employment Type: Permanent Full-Time (25 hours & over)

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