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Associate It Support Jobs in Hamilton, ON (NOW HIRING)

OTI Lumionics Inc.

IT Director

Mississauga, ON · On-site

CA$105K - CA$175K/yr

Ensure high availability, performance, and scalability of systems supporting a growing and ... Direct IT service management practices (incident, change, and problem management) Security & Risk ...

ANVIL

IT & Security Operations Specialist

Ottawa, ON · On-site

CA$90K - CA$104K/yr

Experience * 2-4 years in IT Support, Systems Administration, or Junior Security Operations, preferably in a regulated industry (SaaS, Defense, Finance, or Government). * Hands-on experience with ...

TSMC

Sr. HPC & IT Systems Engineer (7723)

Ottawa, ON · Remote

You'll manage local IT support and drive significant system administration projects for our ultra-large scale High-Performance Computing (HPC) environments. If you thrive in a fast-paced R&D setting ...

dbrand

IT Operations Specialist

Mississauga, ON

Perform proactive tech support to both on-site and remote users for all issues, prioritizing and ... IT team: * A minimum of two years of experience in a technical support role for a medium-sized ...

Flexstaf IT

Technical Support Analyst

Ottawa, ON

intermediate IT Support Analyst/Systems Administrator We are looking for an intermediate level ( 5 years exp) resource to provide full-time, frontline IT support/administration to one of our clients ...

Flexstaf IT

Technical Support Analyst

Ottawa, ON

CA$40 - CA$45/hr

intermediate IT Support Analyst/Systems Administrator We are looking for an intermediate level ( 5 years exp) resource to provide full-time, frontline IT support/administration to one of our clients ...

Jetson Home

IT Manager

Kitchener, ON

... with no IT team to inherit from. That excites you rather than scares you. You're comfortable ... Support the team and standardize the rest. Be the person people turn to when something breaks, and ...

FCT

Specialist, IT Operations

Oakville, ON · On-site

CA$92K - CA$112K/yr

You will support day-to-day IT Operations activities, incident and problem management, operational documentation, production readiness, ServiceNow process usage, and continuous improvement activities.

Jetson Home

IT Manager

Kitchener, ON · On-site

... with no IT team to inherit from. That excites you rather than scares you. You're comfortable ... Support the team and standardize the rest. Be the person people turn to when something breaks, and ...

ATS Automation

Senior IT Auditor

Cambridge, ON

CA$115/hr

You will lead and execute IT audit engagements, with a significant focus on SOX (Sarbanes-Oxley) compliance, while also supporting various operational projects using established IT auditing standards ...

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Showing results 21-40

All JobsAssociate It Support JobsAssociate It Support Jobs in Hamilton, ON

Associate It Support information

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

How to get an entry-level associate IT support job?

To secure an entry-level associate IT support position, candidates should obtain relevant certifications such as CompTIA A+, develop basic technical skills, and gain hands-on experience through internships or personal projects. Strong communication skills and familiarity with common tools like ticketing systems and remote support software are also beneficial.

What are the most commonly searched types of It Support jobs in Hamilton, ON?

The most popular types of It Support jobs in Hamilton, ON are:

What are popular job titles related to Associate It Support jobs in Hamilton, ON?

For Associate It Support jobs in Hamilton, ON, the most frequently searched job titles are:

What job categories do people searching Associate It Support jobs in Hamilton, ON look for?

The top searched job categories for Associate It Support jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Associate It Support jobs?

Cities near Hamilton, ON with the most Associate It Support job openings:

Associate It Support jobs near you
Infographic showing various Associate It Support job openings in Hamilton, ON as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution.

IT Director

OTI Lumionics Inc.

Mississauga, ON • On-site

CA$105K - CA$175K/yr

Full-time

Re-posted 9 days ago

Job description

about us

OTI Lumionics is developing advanced materials-by design-using quantum simulations, machine learning and real-world testing in pilot production. We are currently focused on key enabling materials for OLED displays that will be used in next-generation consumer electronics and automotive. Our advanced electrode materials, and associated manufacturing technology, are being used to build transparent displays and lighting. We work closely with our partners and customers to design new materials that are mass-production ready. Using our computational Materials Discovery Platform, we can rapidly iterate new materials, allowing fast turnaround time to meet our customers' needs.

Workplace type

On-Site

primary responsibilities

Strategy & Leadership

  • Define and execute the IT strategy, roadmap, and governance framework aligned with business objectives
  • Act as a trusted advisor to leadership on technology investments, risks, and opportunities
  • Drive continuous improvement in IT service delivery and operational efficiency

Infrastructure & Operations

  • Oversee design, implementation, and ongoing management of IT infrastructure (cloud, onprem, network, and endpoints)
  • Ensure high availability, performance, and scalability of systems supporting a growing and distributed workforce
  • Establish and enforce IT policies, procedures, and documentation standards
  • Direct IT service management practices (incident, change, and problem management)

Security & Risk Management

  • Lead cybersecurity strategy, including risk assessments, vulnerability management, and user awareness programs
  • Ensure protection of systems through best practices, employee training, and phishing simulations
  • Oversee compliance with regulatory, security, and data protection requirements
  • Develop and maintain business continuity and disaster recovery plans

Projects, Vendors & Innovation

  • Lead major IT initiatives, including system upgrades, migrations, and digital transformation efforts
  • Evaluate and implement new technologies, tools, and vendors to improve performance and cost-efficiency
  • Manage vendor relationships, contracts, and service delivery
  • Forecast, budget, and advocate for IT investments and resource planning

Operations & Service Delivery

  • Oversee provisioning, configuration, and lifecycle management of hardware, software, and IT assets
  • Ensure efficient onboarding/offboarding processes and identity/access management
  • Support remote and in-office employees with reliable IT services and tools
  • Maintain asset inventory, licensing compliance, and procurement processes
  • Ensure regular system monitoring, patching, maintenance, and upgrades across all environments

Health, Safety & Compliance

  • Promote secure, compliant, and sustainable IT practices
  • Ensure compliance with environmental policies, procedures, and objectives, and actively participate in the identification and reduction of environmental impacts related to the role
  • Adhere to health and safety protocols, report hazards, and contribute to maintaining a safe and healthy work environment for all employees
  • Other ad hoc duties as assigned
profile
  • 10+ years of progressive IT experience, including infrastructure and operations leadership
  • Proven experience developing and executing IT strategy and managing enterprise environments
  • Strong background in cybersecurity, cloud platforms, and infrastructure management
  • Experience leading projects, vendors, and cross-functional initiatives
  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
required skills
  • IT strategy & governance
  • Infrastructure & cloud architecture
  • Cybersecurity & risk management
  • IT operations & service delivery
  • Vendor & budget management
  • Leadership, communication, and stakeholder engagement
$105,000 - $175,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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