Associate Data Analyst Jobs in Quebec (NOW HIRING)

Job Summary:

Acts as an extension of senior management ensuring a positive customer experience while being the representative of senior management to others. Provides administrative support and performs numerous duties, including scheduling, writing correspondence, emailing, overseeing visitors, routing callers and answering questions and requests.

Key Responsibilities:

Anticipates to the needs of senior management and manages his/her schedules. Arranges and coordinates travel arrangements including expense reports and visa/passport requirements. Gathers, compiles, verifies and analyses information for management' use in documents such as memos, letters, reports, speeches, presentations and news releases. Facilitates smooth communications between senior management and coworkers and between senior management and external parties such as media, customers, vendors and the public. Maintains the security and confidentiality of management' records and files. Monitors, reviews and approves standard expenditures to ensure the activities of the office are conducted within established budgets. Reports required information on a regular basis as assigned (e.g. monthly). Performs various tasks using independent judgement and discretion; e.g., preparing documents and presentation materials; screening and responding to incoming correspondence, inquiries, and phone calls; drafting letters and official information releases; arranging and attending meetings; taking and distributing minutes. Act as formal resource for colleagues with less experience. Completes other activities for senior management upon request and/or as required.

Experience: 

• Experience pertinente dans un poste similaire (automobile ou camionnage).
• Excellentes aptitudes en communication et en service a la clientele.
• Capacite a travailler sous pression et a gerer plusieurs dossiers a la fois.
• Bilinguisme serait un atout.
• Experience avec les differents logiciels Cummins serait un atout ( Guidanz, Insite, etc)
• Des connaissances importantes et/ou approfondies acquises par une formation specialisee sont requises.

A propos du poste :

• Accueillir les clients et evaluer leurs besoins en entretien ou reparation.
• Ouvrir les bons de travail et expliquer les interventions recommandees.
• Coordonner les travaux avec les techniciens et le departement des pieces.
• Effectuer les suivis aupres des clients et assurer leur satisfaction.
• Participer a l'atteinte des objectifs de performance du departement.
• Horaire de jour, 5 jours de 9h00 a 17h30 du lundi au vendredi 

Competencies: 
Values differences - Recognizing the value that different perspectives and cultures bring to an organization. 
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. 
Customer focus - Building strong customer relationships and delivering customer-centric solutions. 
Ensures accountability - Holding self and others accountable to meet commitments. 
Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals. 
Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions. 
Data Communication and Visualization - Constructs a tale of the business problem, root cause, solution options, and opportunities through illustrating data visually, including reports and dashboards. 
Education, Licenses, Certifications: 
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. 
This position may require licensing for compliance with export controls or sanctions regulations. 
Experience: 
Significant work experience and in-depth knowledge obtained through specialized training and relevant experience.