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Associate Customer Success Representative Jobs in Colorado

Ping Identity

Customer Success Executive

Denver, CO · On-site

$120K - $135K/yr

Developing and delivering "success plans" that identify technical stakeholders, milestones, metrics, and risks for key customers. * Leading technically complex customer issues from start to finish ...

Yes Energy

Customer Success Manager

Boulder, CO · On-site

$80K - $95K/yr

In many ways, this team is the face that Yes Energy's customers associate with our company. Achieving this mission will entail scaling our Customer Success function to meet Yes Energy's very high ...

Symmetrio

Customer Success Manager

Denver, CO

The Customer Success Manager will serve as the primary strategic partner for a portfolio of ... Represent the organization at customer meetings, conferences, and industry events. Requirements

New

Symmetrio

Customer Success Manager

Denver, CO · On-site

The Customer Success Manager will serve as the primary strategic partner for a portfolio of ... Represent the organization at customer meetings, conferences, and industry events. Requirements

New

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 ... Provide guidance, coaching, and support to Customer Service Representatives * Conduct regular team ...

Trimble

Customer Success Manager

Westminster, CO · On-site

Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder ... Represent the voice of the customer internally, collaborating with Product and Marketing teams to ...

Alloy

Customer Success Manager

Denver, CO · On-site

These customers represent a critical part of our business, requiring both scalable execution and high-impact, value-driven engagement. As a Senior Customer Success Manager, you will operate with a ...

Alloy.ai

Customer Success Manager

Denver, CO

$89K - $123K/yr

These customers represent a critical part of our business, requiring both scalable execution and high-impact, value-driven engagement. As a Senior Customer Success Manager, you will operate with a ...

Alloy.ai

Customer Success Manager

Denver, CO · On-site

These customers represent a critical part of our business, requiring both scalable execution and high-impact, value-driven engagement. As a Senior Customer Success Manager, you will operate with a ...

DomainTools

Customer Success Manager

Denver, CO

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... Be available to travel during the year to represent DomainTools at trade events and shows to help ...

Alloy.ai

Customer Success Manager

Denver, CO

These customers represent a critical part of our business, requiring both scalable execution and high-impact, value-driven engagement. As a Senior Customer Success Manager, you will operate with a ...

Rebound Technologies

Customer Success Engineer

Denver, CO · On-site

$100K - $140K/yr

We are looking for a technically fluent, commercially minded Customer Success Engineer to join our ... Tradeshow representation Serve as a technical voice of the company at industry events. Engage ...

Autodesk

Customer Success Advisor, AEC

Denver, CO · On-site

$72K - $128K/yr

Position Overview As a Customer Success Advisor you'll collaborate with Account teams, Channel Partners, and Sales Representatives to help customers fully realize the value of their Autodesk ...

Rebound Technologies

Customer Success Engineer

Denver, CO · On-site

$100K - $140K/yr

We are looking for a technically fluent, commercially minded Customer Success Engineer to join our ... Tradeshow representation Serve as a technical voice of the company at industry events. Engage ...

Rebound Technologies

Customer Success Engineer

Denver, CO · On-site

$100K - $140K/yr

We are looking for a technically fluent, commercially minded Customer Success Engineer to join our ... Tradeshow representation Serve as a technical voice of the company at industry events. Engage ...

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All JobsAssociate Customer Success Representative JobsAssociate Customer Success Representative Jobs in Colorado

Associate Customer Success Representative information

What is an associate customer success representative?

An Associate Customer Success Representative is an entry-level professional who assists customers in using a company's products or services effectively. Their main responsibilities include onboarding new clients, addressing customer inquiries, providing product guidance, and ensuring overall customer satisfaction. They act as a bridge between the customer and the company, helping to resolve issues, gather feedback, and contribute to customer retention. Typically, they work closely with sales, support, and product teams to deliver a positive customer experience.

What are the key skills and qualifications needed to thrive as an associate customer success representative?

To thrive as an Associate Customer Success Representative, you need strong communication, problem-solving, and relationship-building skills, often supported by a bachelor's degree or relevant customer service experience. Familiarity with CRM tools like Salesforce or Zendesk and basic proficiency in data analysis or ticketing systems are typically required. Outstanding active listening, empathy, and adaptability help individuals excel in addressing diverse client needs and fostering positive interactions. These skills are crucial for ensuring customer satisfaction, driving retention, and supporting business growth in a competitive environment.

What are some common challenges faced by associate customer success representatives, and how can they be overcome?

Associate Customer Success Representatives often encounter challenges such as managing a high volume of customer inquiries, addressing diverse client needs, and ensuring timely follow-up on support requests. To overcome these challenges, it's important to develop strong organizational skills, leverage customer relationship management (CRM) tools, and actively communicate with both customers and internal teams. Collaborating closely with account managers and support specialists can also help resolve complex issues more efficiently and provide a seamless customer experience.
What cities in Colorado are hiring for Associate Customer Success Representative jobs? Cities in Colorado with the most Associate Customer Success Representative job openings:
Associate Customer Success Representative jobs near you

Customer Success Executive

Ping Identity

Denver, CO • On-site

$120K - $135K/yr

Full-time

Posted 16 days ago

Job description

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Job Responsibilities

As a CSE, you are a seasoned technical expert, capable of handling the most complex customer challenges and leading strategic conversations. You will be a go-to resource for technical and business teams both internally and externally. Your responsibilities will include:

  • Acting as a point of contact for any major customer incidents, being responsible for managing expectations and communications through resolution.
  • Analyzing customer data such as support cases, survey responses, and renewal behaviors to identify technical trends and risks.
  • Acting as the voice of the customer internally to advocate for their needs.
  • Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer needs.
  • Providing proactive guidance on Ping's features based on the customer's interests and business objectives.
  • Own the ultimate responsibility for the customer's onboarding, adoption, and advocacy across a portfolio of customers.
  • Developing and delivering "success plans" that identify technical stakeholders, milestones, metrics, and risks for key customers.
  • Leading technically complex customer issues from start to finish and identifying opportunities for new solutions.
  • Collaborating with cross-functional teams (including Product and Engineering) to help resolve customer needs or projects.
  • Driving business value for customers by partnering with them to define desired business outcomes, focusing on maximizing value realization across the Ping platform.
  • Leveraging multiple Ping solutions to provide high-level technical advisement to customers.
  • Discussing IAM best practices within on-premise, hybrid cloud, and on-premise infrastructures where deployment complexity is high.
  • Engaging with technical and business owners at all levels on the customer side.
  • Communicating and influencing effectively at all levels of the organization, including C-level.
  • Occasionally traveling to customer sites and being available for some after-hours or weekend coverage as needed.
  • Willingness to be a hands-on contributor.

Qualifications

To be a successful Customer Success Executive, you should have:

  • A minimum of 10 years of related experience in Customer Success / Experience.
  • Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management.
  • A strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions.
  • Proven track record of driving issues to resolution and advocating on behalf of a customer.
  • Experience working with enterprise-level customers.
  • Knowledge of the software development process and design methodologies.
  • Exceptional communication and presentation skills.
  • The ability to analyze technical concepts and translate them into business terms, as well as explain complex technical concepts to customers.
  • A strong combination of technical and leadership skills.
  • A naturally curious and proactive approach to uncovering adoption blockers and risks.
  • Experience with SFDC, Gainsight, or equivalent CRM systems.
  • Solid technical understanding of Cloud Solutions.

Salary Range: $120,000 - $135,000 + variable pay

In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.

Here are just a few of the things that make Ping special:

  • A company culture that empowers you to do your best work.
  • Employee Resource Groups that create a sense of belonging for everyone.
  • Regular company and team bonding events.
  • Competitive benefits and perks.
  • Global volunteering and community initiatives

Our Benefits:

  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.