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Associate Customer Success Manager Jobs in Reno, NV

Hertz

Customer Service Associate

Reno, NV · On-site

$16.25/hr

Provide world class customer service by managing the rental (and occasionally return) process, in ... Be proud of our brand and the role you play in our success. * Play an active role in our ...

Hertz

Customer Service Associate

Reno, NV · On-site

$16.25/hr

Provide world class customer service by managing the rental (and occasionally return) process, in ... Be proud of our brand and the role you play in our success. * Play an active role in our ...

Stord, Inc.

Manager, Customer Experience

Reno, NV · On-site

... Experience Associates and Specialists, and ensuring that customer needs are met promptly and ... As a manager, you will be instrumental in driving the success of the customer experience team ...

Stord

Manager, Customer Experience

Reno, NV

... Experience Associates and Specialists, and ensuring that customer needs are met promptly and ... As a manager, you will be instrumental in driving the success of the customer experience team ...

Hertz

Customer Service Associate

Reno, NV · On-site

$16.25/hr

Provide world class customer service by managing the rental (and occasionally return) process, in ... Be proud of our brand and the role you play in our success. * Play an active role in our ...

Colorwave Inc

Customer Experience Associate

Reno, NV · On-site

$16.50 - $22/hr

Customer Experience Associate (CEA I) The Customer Experience Associate (CEA I) is responsible for ... This is a foundational role focused on executing established processes, managing standard client ...

Savers/Value Village

Customer Service Associate

Reno, NV

$14.50 - $20/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... Programs to stop smoking, diabetes management coaching, and on demand care options. * A 401k plan ...

Savers | Value Village

Customer Service Associate

Reno, NV · On-site

$14.50 - $20/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... Programs to stop smoking, diabetes management coaching, and on demand care options. * A 401k plan ...

Savers Value Village

Customer Service Associate

Reno, NV · On-site

$14.50 - $20/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... Programs to stop smoking, diabetes management coaching, and on demand care options. * A 401k plan ...

Extra Space

Assistant Store Manager

Reno, NV

Sales Associate, Customer Service Representative, Retail Associate, Store Associate, Hospitality ... etc.) Property Management, Retail Sales, Retail Sales Lead or Team Lead, Cashier/Sales, Sales ...

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Showing results 1-20

All JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Reno, NV

Associate Customer Success Manager information

See Reno, NV salary details

$18.4K

$52.8K

$92.7K

How much do associate customer success manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for associate customer success manager in Reno, NV is $52,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $65,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate Customer Success Manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What does an Associate Customer Success Manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the most common challenges faced by Associate Customer Success Managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.
What are popular job titles related to Associate Customer Success Manager jobs in Reno, NV? For Associate Customer Success Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Associate Customer Success Manager jobs in Reno, NV look for? The top searched job categories for Associate Customer Success Manager jobs in Reno, NV are:
Associate Customer Success Manager jobs near you
Customer Service Associate

Customer Service Associate

The Hertz Corporation

Reno, NV • On-site

$16.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 194 frontline employees who took The Breakroom Quiz

122nd of 146 rated vehicle equipment hire

Job description

The Customer Service Associate consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. 
 

What You'll Get:

  • Hourly Rate is $16.25 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
  • Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
    • Up to 40% off the base rate of any standard Hertz Rental
    • Medical, Dental & Vision plan options
    • Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
    • Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
    • Paid Parental Leave & Adoption Assistance
    • Employee Assistance Program for employees & family
    • Educational Reimbursement & Discounts
    • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
    • Perks & Discounts -Theme Park Tickets, Gym Discounts & more

Responsibilities:

  • Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.
  • Welcome each customer with a smile.
  • Proudly represent Hertz with your professional appearance, language and behavior.
  • Focus on providing a clean and safe vehicle, to every customer, every time.
  • Take ownership of each customer's service experience by immediately owning and resolving issues.
  • Be proud of our brand and the role you play in our success.
  • Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
  • Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
  • Build brand loyalty.
  • Utilize company approved sales and service techniques when determining customer wants and needs.
  • Offer optional products to meet customer wants and needs.
  • Prepare all rental and return documents accurately and completely.
  • Qualify each customer using our company rental requirement guidelines.
  • Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
  • Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
  • Ensure that the return date and time on the rental agreement is accurate.
  • Review all charges at the time of vehicle return.
  • Prepare the Rental Agreement Folder with all required information.
  • Answer the phones to assist customers in a friendly, helpful and prompt manner.
  • Assist customers by effectively resolving all customer service issues.
  • Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills:

  • Passion for customer service and attention to detail - Goes the extra mile
  • Self-motivated to achieve and exceed targeted goals
  • Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
  • Proficiency in English
  • Good communication skills both written and oral.  Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
  • Work in a fast-paced environment with a variety of tasks.  
  • Excellent organizational and time management skills
  • Demonstrate professionalism and interpersonal skills
  • Proven experience of working well within a team
  • 100% customer focus, with proven experience within a customer facing environment

Additional Requirements:

  • Work flexible shifts including weekends and holidays; and work overtime as required
  • Work outdoors during all weather conditions
  • Stand for long periods of time
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
 
US EEO STATEMENT 
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. 
Individuals are encouraged to apply for positions because of the characteristics that make them unique. 
EOE, including disability/veteran

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