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Associate Customer Success Manager Jobs in Edison, NJ

Luminance

Customer Success Manager

New York, NY · On-site

We are looking for a Customer Success Manager to help customers successfully adopt and maximize value from Luminance's enterprise LegalTech platform. This role is ideal for someone who enjoys working ...

FlowX.AI

Customer Success Manager

New York, NY · On-site

Mission As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own ...

Nominal

Customer Success Manager

Manhattan, NY · On-site

As our first dedicated Customer Success Manager, you will define and own the post-sales motion for Nominal. You will be responsible for ensuring our customers achieve rapid value, drive ongoing ...

Flowx.ai

Customer Success Manager

Manhattan, NY · On-site

Mission As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own ...

Melio

Customer Success Manager

New York, NY · Hybrid

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any client facing ...

EqualAccess

Customer Success Manager

New York, NY · On-site

$130K - $140K/yr

Customer Success Manager | NY, NY | (OTE): $130,000 - $140,000 | Full-Time (on-site) About the Company Equal Access is partnering with a well-established, fast-growing technology company transforming ...

Melio

Customer Success Manager

New York, NY · Hybrid

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any client facing ...

OnCorps LLC

Customer Success Manager

New York, NY

Customer Success Manager Northeast - Boston, NYC (Hybrid) OnCorps is building AI-powered agents for the world's largest asset managers and fund administrators to reduce operational complexity. We're ...

Modo Energy

Customer Success Manager

New York, NY · On-site

We're hiring a Customer Success Manager. You'll own the product relationship across a portfolio of accounts; onboarding new customers, driving activation, and making sure users are getting genuine ...

Melio

Customer Success Manager

New York, NY · On-site

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any client facing ...

TeleCloud

Customer Success Manager

Morristown, NJ · On-site

$90K - $125K/yr

Customer Success Manager Morristown, NJ $75K - $90K with potential OTE $to 125K Full-Time | Monday-Friday Who We Are TeleCloud is a regional on-the-ground, hands-on voice systems cloud provider. We ...

TeleCloud

Customer Success Manager

Morristown, NJ · On-site

$90K - $125K/yr

Customer Success Manager Morristown, NJ $75K - $90K with potential OTE $to 125K Full-Time | Monday-Friday Who We Are TeleCloud is a regional on-the-ground, hands-on voice systems cloud provider. We ...

Smartly

Customer Success Manager

New York, NY · Hybrid

$75K - $100K/yr

As a Customer Success Manager at Smartly.io you will... * Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their ...

intenseye

Customer Success Manager

New York, NY · On-site

$115K - $125K/yr

The Role We are seeking a Customer Success Manager for our growing US team based in New York City. The Customer Success team is responsible for driving an exceptional experience and sustained value ...

Smartly

Customer Success Manager

New York, NY · On-site

$75K - $100K/yr

As a Customer Success Manager at Smartly.io you will... * Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their ...

Passage Health

Customer Success Manager

New York, NY · On-site +1

$90K - $120K/yr

Customer Success Manager Location: NYC hybrid Compensation: $90k-$120K + equity About Passage Health Passage Health is a fast-growing Series A startup on a mission to improve the quality and ...

Flip

Customer Success Manager

New York, NY · On-site

Customer Success Manager REPORTING TO : Director/Head of Customer Success LOCATION : Brooklyn, New York (Onsite M-F) Who The Flip Is Flip? Ever call your favorite eCommerce brand or healthcare ...

intenseye

Customer Success Manager

New York, NY

$115K - $125K/yr

The Role We are seeking a Customer Success Manager for our growing US team based in New York City. The Customer Success team is responsible for driving an exceptional experience and sustained value ...

OnCorps LLC

Customer Success Manager

New York, NY · On-site

Customer Success Manager Northeast - Boston, NYC (Hybrid) OnCorps is building AI-powered agents for the world's largest asset managers and fund administrators to reduce operational complexity. We're ...

Pillar

Customer Success Manager

New York, NY · On-site

Customer Success Manager * Location: New York, NY (5 days/week in-office) * Base Salary: $100,000-$130,000 * Equity: Competitive Initial Equity Package + refreshers * Experience: 3+ Years About ...

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All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Edison, NJ

Associate Customer Success Manager information

See Edison, NJ salary details

$19.2K

$54.9K

$96.3K

How much do associate customer success manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for associate customer success manager in Edison, NJ is $54,859.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,300.00 and $67,800.00 per year, depending on experience, location, and employer.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What are popular job titles related to Associate Customer Success Manager jobs in Edison, NJ?

For Associate Customer Success Manager jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Associate Customer Success Manager jobs in Edison, NJ look for?

The top searched job categories for Associate Customer Success Manager jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Associate Customer Success Manager jobs?

Cities near Edison, NJ with the most Associate Customer Success Manager job openings:

Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Edison, NJ as of August 2026, with employment types broken down into 75% Full Time, 19% Part Time, 3% Temporary, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $54,859 per year, or $26.4 per hour.

Customer Success Manager

Luminance

New York, NY • On-site

Full-time

Re-posted 20 days ago

Job description

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe.

We are looking for a Customer Success Manager to help customers successfully adopt and maximize value from Luminance's enterprise LegalTech platform. This role is ideal for someone who enjoys working in a consultative, outcomes-driven way and who is confident guiding customers through structured onboarding and long-term adoption journeys.

As a Customer Success Manager at Luminance, you will partner with legal teams as they evolve their workflows and embrace AI-driven technology. You will play a key role in supporting customers through change, ensuring successful adoption, and helping them realize measurable value from their investment.

The successful candidate will combine strong relationship-building skills with analytical thinking and disciplined delivery. You will manage onboarding milestones, align stakeholders, and act as a strategic partner as customers modernize their legal operations.

We welcome candidates from Customer Success, Account Management, Project Management, Implementation, or client-facing legal roles including former lawyers who are passionate about technology and contributing to innovation within the legal industry.

Responsibilities
  • Own and manage the post-sales customer experience across Luminance's product suite
  • Lead structured onboarding engagements, ensuring clear milestones, timelines, and stakeholder alignment
  • Partner with customers as they adopt AI-driven solutions and modernize their legal workflows
  • Guide customers through change management and drive strong user adoption across teams
  • Act as the primary point of contact during onboarding and early lifecycle phases
  • Build trusted relationships with key stakeholders across legal and business teams
  • Partner with Sales, Implementation Specialists, Product, and Support teams to ensure a seamless and effective customer journey
  • Monitor customer engagement and proactively address risks and opportunities
  • Identify opportunities for account growth, renewals, and expanded product usage
  • Advocate for customers internally, representing their feedback and priorities to Product and leadership teams to enhance product development and service delivery
  • Deliver product demonstrations, training sessions, and enablement support

Requirements

    • Experience in Customer Success, Account Management, Project Management, Implementation, Implementation Specialist, or a related customer-facing role within B2B SaaS - or experience as a legal professional transitioning into LegalTech
    • Demonstrated ability to manage structured onboarding processes or customer-facing projects
    • Experience supporting customers through technology adoption or organizational change initiatives
    • Strong organizational and project management skills, with the ability to manage timelines and stakeholder expectations
    • Experience supporting customers on guided, consultative software platforms (not purely self-serve)
    • Strong communication and stakeholder-management skills
    • Ability to quickly learn and confidently explain advanced product functionality
    • Analytical, proactive, and solution-oriented mindset
    • Bachelor's degree or equivalent practical experience

Compensation - $75,000 - $80,000

Benefits

discretionary bonus per quarter

Apply