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Associate Customer Service Representative Jobs in Detroit, MI

Wieland

Customer Service Representative

Roseville, MI · On-site

$14.50 - $19.75/hr

The Customer Service Representative will serve as a customer-facing representative with advanced ... Associate's or higher preferred * 3+ years of related experience preferred * Proficient / Basic ...

Wieland

Customer Service Representative

Roseville, MI · On-site

$14.50 - $19.75/hr

The Customer Service Representative will serve as a customer-facing representative with advanced ... Associate's or higher preferred * 3+ years of related experience preferred * Proficient / Basic ...

NVA

Customer Service Representative

Canton, MI · On-site

$14.75 - $20.25/hr

Customer Service Representative (CSR) - Reports To: Hospital Manager / Veterinarian Part-Time/One ... Qualifications • • High school diploma or equivalent required; associate's degree preferred ...

Circle K

Customer Service Representative

Utica, MI · On-site

$14.50 - $19.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

NVA

Customer Service Representative

Canton, MI · On-site

$15 - $16.50/hr

Customer Service Representative (CSR) - Reports To: Hospital Manager / Veterinarian Part-Time/One ... Qualifications • • High school diploma or equivalent required; associate's degree preferred ...

Circle K

Customer Service Representative

Ann Arbor, MI · On-site

$15.75 - $21.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Trenton, MI · On-site

$14.50 - $19.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Ann Arbor, MI

$15.75 - $21.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Shelby, MI · On-site

$14.25 - $19.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Woodhaven, MI

$14.25 - $19.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

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Showing results 21-40

All JobsAssociate Customer Service Representative JobsAssociate Customer Service Representative Jobs in Detroit, MI

Associate Customer Service Representative information

See Detroit, MI salary details

$8

$16

$27

How much do associate customer service representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for associate customer service representative in Detroit, MI is $16.97, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $19.04 per hour, depending on experience, location, and employer.

What is an associate customer service representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What are the key skills and qualifications needed to thrive as an associate customer service representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What are some typical challenges an associate customer service representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What are the most commonly searched types of Customer Service Representative jobs in Detroit, MI?

The most popular types of Customer Service Representative jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Associate Customer Service Representative jobs?

Cities near Detroit, MI with the most Associate Customer Service Representative job openings:

Associate Customer Service Representative jobs near you
Infographic showing various Associate Customer Service Representative job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,289 per year, or $17 per hour.

Customer Service Representative

Wieland

Roseville, MI • On-site

$14.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Wieland - Creating Value for Generations!

Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material.

Wieland's Cultural Values

Wieland’s culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do: safety, ambition, optimism, reliability, ownership, diversity, & respect.

Wieland is hiring a Customer Service Representative. The Customer Service Representative will serve as a customer-facing representative with advanced quoting, technical product knowledge, and revenue-impacting responsibilities. This role is located in Roseville, MI and will be fully on-site. 


Customer Service Representative Responsibilities:

  • Prepare and present customer quotes, including technical or specialty products
  • Support pricing, returns, and credit processes
  • Serve as a technical resource for products and applications
  • Support purchasing and inventory decisions
  • Manage assigned customer accounts
  • Coordinate expediting, forecasting, and delivery commitments
  • Communicate priorities and support resolving issues across production, purchasing, and logistics
  • Participate in contract review and customer portal management
  • Identify process improvements within customer workflows
  • Enter and maintain customer orders accurately in ERP/CRM systems
  • Respond to routine customer inquiries regarding order status and delivery dates
  • Maintain customer records and documentation
  • Escalate issues by established guidelines
  • Provide coverage support for other CSRs as assigned

Customer Service Representative Qualifications:

  • High school diploma or equivalent required
  • Associate’s or higher preferred
  • 3+ years of related experience preferred
  • Proficient / Basic Computer Skills (Microsoft Suite)
  • ERP / MRP System proficiency preferred
  • Quality Awareness
  • Problem Solving and Root Cause Analysis
  • Cross-functional Coordination
  • Excellent Communication Skills
  • Continuous Improvement Mindset
  • Excellent Time Management and Adaptability
  • Attention to Detail and Accountability

Joining Wieland’s team gives you…

  • Benefits - Starting on Day 1! Including Medical, Dental, Vision, Disability, Life & more!
  • Retirement Savings - 401(k) contribution + match.
  • Work/Life Balance - Paid Vacation & Holidays.
  • Growth Opportunities - We have over 9,000+ employees worldwide and 40+ locations in North America alone. Growth opportunities are limitless!
  • Wellness Programs – Wieland encourages participation in our unique and personalized approach to wellness, where you are eligible to earn healthcare premium discounts as well as HSA employer contributions based on your status within the program.
  • Sustainability- Wieland continues to break ground with eco-friendly solutions and push the barrier in sustainability for future generations.

 

Wieland is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.   Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.

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