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Associate Customer Service Representative Jobs in Portland, MI

A1 Services

Customer Service Representative

Lansing, MI

$16.25 - $22/hr

Customer Service Representative A-1 Mechanical is currently looking for a Customer Service Representative. This position offers the training necessary to establish you in a reputable trade, and ...

A1 Services

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Customer Service Representative A-1 Mechanical is currently looking for a Customer Service Representative. This position offers the training necessary to establish you in a reputable trade, and ...

Circle K

Customer Service Representative

Caledonia, MI · On-site

$15.25 - $20.75/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Air Lift Company

Customer Service Representative

Lansing, MI · On-site

$14.25 - $19.50/hr

Customer Service Representative Air Lift, a third-generation family-owned company, was founded in 1949 in Lansing, Michigan. Air Lift supplies the automotive aftermarket with load assist products and ...

Air Lift Company

Customer Service Representative

Lansing, MI · On-site

$14.25 - $19.50/hr

Customer Service Representative Air Lift, a third-generation family-owned company, was founded in 1949 in Lansing, Michigan. Air Lift supplies the automotive aftermarket with load assist products and ...

SET SEG

Customer Service Representative

East Lansing, MI · On-site

$15.25 - $20.50/hr

Associate Director of Underwriting & Risk Control Location: East Lansing, MI Department: Property Casualty/Workers' Compensation SET SEG is looking for a Customer Service Representative who is ...

SET SEG

Customer Service Representative

East Lansing, MI · On-site

$15.25 - $21/hr

Associate Director of Underwriting & Risk Control Location: East Lansing, MI Department: Property Casualty/Workers' Compensation SET SEG is looking for a Customer Service Representative who is ...

U-Haul

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

SET SEG

Customer Service Representative

East Lansing, MI · On-site

$15.25 - $21/hr

Associate Director of Underwriting & Risk Control Location: East Lansing, MI Department: Property Casualty/Workers' Compensation SET SEG is looking for a Customer Service Representative who is ...

U-Haul

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Lansing, MI

$16.25 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsAssociate Customer Service Representative JobsAssociate Customer Service Representative Jobs in Portland, MI

Associate Customer Service Representative information

See Portland, MI salary details

$7

$14

$22

How much do associate customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for associate customer service representative in Portland, MI is $14.11, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.82 per hour, depending on experience, location, and employer.

What is an associate customer service representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What are some typical challenges an associate customer service representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What are the key skills and qualifications needed to thrive as an associate customer service representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What are the most commonly searched types of Customer Service Representative jobs in Portland, MI?

The most popular types of Customer Service Representative jobs in Portland, MI are:

What cities near Portland, MI are hiring for Associate Customer Service Representative jobs?

Cities near Portland, MI with the most Associate Customer Service Representative job openings:

Associate Customer Service Representative jobs near you
Infographic showing various Associate Customer Service Representative job openings in Portland, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $29,343 per year, or $14.1 per hour.

Customer Service Representative

A1 Services

Lansing, MI

$16.25 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Customer Service Representative

A-1 Mechanical is currently looking for a Customer Service Representative. This position offers the training necessary to establish you in a reputable trade, and create career growth potential. Our company was established in 1983, and we provide HVAC Repair, Replacement and Installation services. The services we provide range from new construction installations of single family, multifamily and commercial fields. To HVAC technical repairs, or retro installations for customers who've purchased a new furnace, or air conditioner.

You'll learn the entire process of a Customer Service Rep from taking calls, understanding various questions with the capability of answering them. Scheduling appointed calls to the service technicians and following the designed system of our service department.

  • Deliver a 5 star experience every day to every customer and employee - always communicate positively with integrity, professionalism, and empathy.
  • Be proactive, and problem solve customer situations with the technician. While also providing minor HVAC support to the customer.
  • Respond, communicate, and solve customers concerns urgently and professionally.
  • Understand the dispatch board and making sure the technicians are efficient with their calls.
  • Coordinate customer and vendor calls to the A-1 Mechanical team.
  • Reschedule conflicting calls when necessary.
  • Review the after hour calls, get with the on call technician for necessary notes.
  • Maximize technician efficiency and customer experience for routing and experience level.
  • Ensure great customer service by communicating and notifying customer of arrivals, and delays.
  • Coordinate and schedule part replacement jobs.
  • Watch GPS for dispatching purposes and inform customers of technicians route to call location if necessary.

Position Benefits:

  • Health, Dental and Vision Insurance
  • Holiday, and Paid Vacation
  • Life Insurance
  • Long and Short Term Disability Insurance
  • 401k with match

Required Qualifications:

  • High School Diploma or equivalent
  • Willingness to learn and work hard

Preferred Qualifications:

  • Technically inclined, understand all general Microsoft Office applications

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