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Associate Customer Service Representative Jobs in Portland, MI

A1 Services

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Customer Service Representative A-1 Mechanical is currently looking for a Customer Service Representative. This position offers the training necessary to establish you in a reputable trade, and ...

Circle K

Customer Service Representative

Caledonia, MI · On-site

$15.25 - $20.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Caledonia, MI

$15.25 - $20.75/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Copart, Inc.

Customer Service Representative

Lansing, MI · On-site

$18 - $20.29/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers ...

A-1 Mechanical

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Customer Service Representative Job Summary: A-1 Mechanical is currently looking for Customer Service Rep. This position offers the training necessary to establish you in a reputable trade, and ...

TalentBridge

Customer Service Representative

Lansing, MI · On-site

$18/hr

Customer Service Representative Location: Canton, MI 48188 Duration: Contract Max Pay Rate: $18/hr Schedule: Tuesday-Saturday | 8:00 AM - 2:30 PM Note: Candidates must have reliable transportation to ...

Pearson

Advanced Associate, Customer Service

Lansing, MI · On-site

$14.75 - $20.25/hr

Advanced Associate, Customer Service Location: Flexible/Hybrid Department: Client Services Reports To: Team Manager, Client Services About the Role We are looking for an Advanced Associate to help ...

New

SET SEG

Customer Service Representative

East Lansing, MI · On-site

$15.25 - $21/hr

Associate Director of Underwriting & Risk Control Location: East Lansing, MI Department: Property Casualty/Workers' Compensation SET SEG is looking for a Customer Service Representative who is ...

SET SEG

Customer Service Representative

East Lansing, MI · On-site

$15.25 - $21/hr

Associate Director of Underwriting & Risk Control Location: East Lansing, MI Department: Property Casualty/Workers' Compensation SET SEG is looking for a Customer Service Representative who is ...

U-Haul

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

SET SEG

Customer Service Representative

East Lansing, MI · On-site

$15.25 - $21/hr

Associate Director of Underwriting & Risk Control Location: East Lansing, MI Department: Property Casualty/Workers' Compensation SET SEG is looking for a Customer Service Representative who is ...

U-Haul

Customer Service Representative

Lansing, MI

$16.25 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsAssociate Customer Service Representative JobsAssociate Customer Service Representative Jobs in Portland, MI

Associate Customer Service Representative information

See Portland, MI salary details

$7

$14

$22

How much do associate customer service representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for associate customer service representative in Portland, MI is $14.11, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.82 per hour, depending on experience, location, and employer.

What is an associate customer service representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What are the key skills and qualifications needed to thrive as an associate customer service representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What are some typical challenges an associate customer service representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What are the most commonly searched types of Customer Service Representative jobs in Portland, MI?

The most popular types of Customer Service Representative jobs in Portland, MI are:

What cities near Portland, MI are hiring for Associate Customer Service Representative jobs?

Cities near Portland, MI with the most Associate Customer Service Representative job openings:

Associate Customer Service Representative jobs near you
Infographic showing various Associate Customer Service Representative job openings in Portland, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $29,343 per year, or $14.1 per hour.

Customer Service Representative - Caledonia Area

The Pivot Group

Caledonia, MI • On-site

$43K - $63K/yr

Other

Re-posted 15 hours ago

Job description

Customer Service Representative - Caledonia Area

Customer Service Representative | Caledonia, MI

Salary Range: $43,000 - $63,000 depending on experience

Are you a seasoned professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships and supporting community growth. We are collaborating with leading companies in Caledonia seeking Customer Service Representatives to lead and enhance their operations.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are working with companies in Caledonia that are adding Customer Service Representatives to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you're looking for.

Key Responsibilities

  • Respond to customer inquiries regarding product specifications, order status, and delivery schedules.
  • Investigate and resolve customer complaints related to product quality, defects, or shipping errors.
  • Collaborate with production, quality control, and logistics teams to address customer concerns and expedite resolutions.
  • Maintain accurate records of customer interactions, transactions, and resolutions in the CRM system.
  • Provide customers with technical information and support for manufactured products.
  • Process customer orders, returns, and exchanges in accordance with company policies.
  • Identify and escalate recurring customer issues to management for process improvement opportunities.

Recommended Qualifications

  • High school diploma or equivalent; some college preferred
  • 2+ years experience in customer service, preferably in a manufacturing or industrial setting
  • Excellent communication skills, both written and verbal, with the ability to explain technical information clearly
  • Proficient in CRM software and Microsoft Office Suite
  • Ability to understand and interpret customer needs related to manufacturing products
  • Strong problem-solving skills with a focus on customer satisfaction

Bonus Qualifications

  • Experience with ERP systems (e.g., SAP, Oracle)
  • Familiarity with manufacturing processes or product lifecycle
  • Ability to read and interpret technical documents or blueprints
  • Certification in a relevant area (e.g., Lean Six Sigma, APICS CPIM)

Job Titles That Should Apply

Customer Service Representative, Customer Service Rep, Client Service Representative, Customer Support Specialist, Customer Care Representative, Client Support Specialist, Technical Support Representative, Help Desk Representative, Customer Service Associate, Customer Service Agent

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

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