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Associate Customer Service Representative Jobs in Connecticut

Sila Services

Customer Service Representative

Norwalk, CT · On-site

$18 - $24/hr

Customer Service Representative Astacio Plumbing, Heating, Cooling & Electrical - Norwalk, CT Customer Service Representative If you're great with people, confident on the phone, and know how to keep ...

Amerivet

Customer Service Representative

Seymour, CT

$16 - $21.75/hr

We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client ...

AmeriVet

Customer Service Representative

Seymour, CT · On-site

$16 - $21.75/hr

We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client ...

dbi

Customer Service Representative

Danbury, CT · On-site

$16.25 - $22.25/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

FastSigns

Customer Service Representative

Clinton, CT · On-site

$15.75 - $21.50/hr

Customer Service Representative FASTSIGNS of Clinton is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Performance ...

Hoffman Energy

Customer Service Representative

Trumbull, CT · On-site

$15.75 - $21.25/hr

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication ...

Hoffman Energy

Customer Service Representative

Trumbull, CT · On-site

$15.75 - $21.25/hr

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication ...

Sila

Customer Service Representative

Norwalk, CT · On-site

$18 - $24/hr

Customer Service Representative Astacio Plumbing, Heating, Cooling & Electrical - Norwalk, CT Customer Service Representative If you're great with people, confident on the phone, and know how to keep ...

DATTCO

Customer Service Representative

New Britain, CT · On-site

$15.75 - $21.50/hr

Customer Service Representative Department: Coach & Tour Location: New Britain, CT Salary: $0 - $0 Career Site : Dattco START YOUR APPLICATION ( ABOUT THE ROLE The Customer Service Representative ...

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All JobsAssociate Customer Service Representative JobsAssociate Customer Service Representative Jobs in Connecticut

Associate Customer Service Representative information

See Connecticut salary details

$8

$16

$26

How much do associate customer service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for associate customer service representative in Connecticut is $16.30, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $18.32 per hour, depending on experience, location, and employer.

What is an associate customer service representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What are some typical challenges an associate customer service representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What are the key skills and qualifications needed to thrive as an associate customer service representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What are the most commonly searched types of Customer Service Representative jobs in Connecticut?

The most popular types of Customer Service Representative jobs in Connecticut are:

What cities in Connecticut are hiring for Associate Customer Service Representative jobs?

Cities in Connecticut with the most Associate Customer Service Representative job openings:

Associate Customer Service Representative jobs near you
Infographic showing various Associate Customer Service Representative job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $33,910 per year, or $16.3 per hour.

Customer Service Representative

Sila Services

Norwalk, CT • On-site

$18 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Customer Service Representative
Astacio Plumbing, Heating, Cooling & Electrical - Norwalk, CT
Customer Service Representative
If you're great with people, confident on the phone, and know how to keep things organized when the day gets busy, Astacio Plumbing, Heating, Cooling & Electrical wants to hear from you.
We're looking for a Customer Service Representative to join our team in Norwalk, CT. In this role, you'll often be the first person our customers speak with when they need help with their home. Whether someone has no heat, a plumbing problem, an electrical issue, or simply needs to schedule routine service, you'll make sure they feel heard, supported, and taken care of.
This is a fast-paced, phone-focused position for someone who communicates well, stays organized, and takes ownership of the customer experience from the first conversation forward.
What You'll Do
  • Answer inbound customer calls, texts, and other service inquiries in a professional and friendly manner
  • Listen to customers' needs and help identify the appropriate service
  • Schedule and book service appointments accurately
  • Convert inbound opportunities into booked calls while providing an excellent customer experience
  • Make outbound calls to customers for follow-up, appointment scheduling, and other service-related needs
  • Confirm customer information, service addresses, and appointment details
  • Communicate appointment expectations and help customers understand what happens next
  • Update customer records and document conversations accurately in our systems
  • Work closely with dispatchers, technicians, and other team members to help ensure customers receive timely service
  • Keep customers informed when schedules or appointment details change
  • Follow up on missed calls, open opportunities, and customers who may still need service
  • Help resolve customer concerns professionally and escalate issues when appropriate
  • Support membership, maintenance, and promotional campaigns by communicating available service options to customers
  • Maintain strong attention to detail while managing multiple calls, customers, and priorities throughout the day
What We're Looking For
  • Previous customer service, call center, scheduling, or similar experience preferred
  • Comfortable spending a significant portion of the day on the phone
  • Strong verbal and written communication skills
  • Friendly, professional, and confident when speaking with customers
  • Ability to remain calm and helpful when customers are frustrated or dealing with an urgent home-service issue
  • Strong organization and attention to detail
  • Comfortable working in a fast-paced environment with changing priorities
  • Ability to multitask while maintaining accurate customer information
  • Dependable, team-oriented, and willing to take ownership of responsibilities
  • Experience with ServiceTitan or another field-service/customer management system is a plus
  • Experience in HVAC, plumbing, electrical, home services, or another service-based industry is a plus
Why Join Astacio?
We don't just offer jobs-we build careers. Here's why you'll love being part of our team:
Competitive Compensation: We believe in rewarding great people for great work.
Comprehensive Health Benefits: Affordable, high-quality health, dental, and vision insurance options to help keep you and your family covered.
Paid Time Off: Take the time you need to recharge with paid time off.
401(k) Plan with Company Match: Build toward your future with a competitive retirement plan and company match.
Training and Development Opportunities: We provide the tools, coaching, and support you need to continue growing your career.
Career Growth: As our organization continues to grow, strong performers have opportunities to take on additional responsibility and advance.
Supportive Team Environment: You'll work alongside a team focused on delivering a great experience for both our customers and one another.
About Astacio Plumbing, Heating, Cooling & Electrical
Astacio Plumbing, Heating, Cooling & Electrical serves homeowners throughout the Norwalk area with plumbing, heating, cooling, and electrical services. Our Customer Service Representatives play an important role in making sure every customer interaction starts with professionalism, urgency, and genuine care.
If you enjoy helping people, thrive in a busy environment, and want to build a career with a growing home-services organization, we'd love to meet you.
Apply today to join Astacio Plumbing, Heating, Cooling & Electrical as a Customer Service Representative.
$18 - $24 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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