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Associate Claims Customer Service Jobs (NOW HIRING)

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The Liability Associate Claims Adjuster is responsible for investigating, evaluating, negotiating ... Deliver high-quality customer service. * Maintain accurate and detailed claim documentation within ...

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Associate Claims Customer Service information

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How much do associate claims customer service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for associate claims customer service in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Associate Claims Customer Service vs Claims Adjuster?

AspectAssociate Claims Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; state licensing or certification often required
Work EnvironmentOffice setting, customer service calls, data entryFieldwork and office, investigating claims
Employer & Industry UsageInsurance companies, customer service centersInsurance companies, claims departments
Common Search & Comparison IntentUnderstanding entry-level roles in claims supportUnderstanding claims investigation and settlement roles

The Associate Claims Customer Service role primarily involves assisting policyholders, answering inquiries, and processing claims in an office environment. In contrast, Claims Adjusters investigate claims, assess damages, and determine settlement amounts, often involving fieldwork. While both roles are integral to the insurance industry and require similar certifications, their responsibilities and work settings differ significantly.

Is claims processing a stressful job?

Claims processing for an Associate Claims Customer Service role can be stressful due to tight deadlines, high call volumes, and the need for accuracy. Employees often handle complex cases and must maintain attention to detail while managing customer expectations in a fast-paced environment.

What is the work of an associate claims customer service?

An associate claims customer service representative handles inquiries from policyholders regarding insurance claims, assists with claim filing, provides status updates, and helps resolve issues related to claims processing. They often use claims management software and need strong communication skills to ensure accurate and efficient service.

What cities are hiring for Associate Claims Customer Service jobs?

Cities with the most Associate Claims Customer Service job openings:

What states have the most Associate Claims Customer Service jobs?

States with the most job openings for Associate Claims Customer Service jobs include:

What are popular job titles related to Associate Claims Customer Service jobs?

For Associate Claims Customer Service jobs, the most frequently searched job titles are:

Associate Claims Customer Service jobs near you

Claims Examiner or Associate Claims Examiner - Liability Claims Oak Brook IL

Oak Brook, IL • On-site

USLI
Insurance Services • 1 - 5K employees
Learn more about USLIexternal

$85K - $115K/yr

Full-time

Re-posted 19 days ago

USLI rating

9.1

Company rating: 9.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Back to Open Opportunities
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Notice: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. However, USLI reserves its right to provide employment-based immigrant visa assistance on a discretionary basis.
Explore USLI's extensive company benefits, perks, and more below! *Not applicable to External Customer Program
U.S. Benefits
Canada Benefits
Claims Examiner or Associate Claims Examiner - Liability Claims Oak Brook IL Location: Oak Brook, IL Team: Claims Job Type: Claims FT/PT Status: Full Time
Job Title: Claims Examiner -Liability
Location: Oak Brook, IL
About Us: At USLI, we're not just about insurance - we are committed to making a difference, both internally and externally. Our community is built upon five values: Caring, Attitude, Respect, Empathy and Energy. Our commitment to these values leads us to make better decisions and furthers our true sense of community. By joining our team, you'll be part of a vibrant organization that values innovation, collaboration, and growth. Here, you'll have the opportunity to shape the future of insurance and make a meaningful impact.
Your Role: You'll play a critical role in evaluating coverage, liability, and damages for each unique claim. You'll collaborate across teams and with external stakeholders to effectively investigate, negotiate, and resolve claims.
Key Responsibilities:
  • Coverage review: Confirm coverage by reviewing the first notice of loss and policy details; prepare disclaimers and reservation of rights letters as necessary
  • Thorough investigation: Conduct detailed investigations into claims, including liability and damages assessment, witness interviews, scene inspections, and evidence collection
  • Independent adjusters: Retain and provide directions to independent adjusters while managing all aspects of the investigation process
  • Liability analysis: Apply statutory and case law to evaluate liability exposure and ensure joint tortfeasors contribute their fair share
  • Reserve maintenance: Maintain accurate reserves reflecting liability and damages as claims develop
  • File management: Proactively manage claim files, negotiate settlements directly with claimants or attorneys, oversee defense counsel, and ensure effective litigation management
  • Reporting: Prepare comprehensive reserve authority requests, reinsurance reports, serious loss reports, and coverage position letters
  • Cross-team collaboration: Provide updates and collaborate with underwriting, compliance, and actuarial teams to maintain healthy products

What You'll Bring:
  • Problem-solving skills: Analytical and creative problem-solving capabilities with a focus on liability and damage evaluation
  • Communication: Strong oral and written communication skills to effectively interact with all stakeholders
  • Negotiation expertise: Assertive decision-making with effective negotiation and conflict management skills
  • Organization: Strong organizational and time management skills to manage multiple priorities efficiently
  • Technical knowledge: Familiarity with insurance coverage, negligence law, and claim evaluation processes

Qualifications:
  • Third Party/Liability relevant experience
  • Relevant roles include examiner, adjuster, paralegal, attorney/lawyer, or other transferable experience
  • Liability expertise: Multi-jurisdictional knowledge, liability experience, and advanced degrees (e.g., JD) are a plus

Passion and drive can be just as important as experience. If you're excited about this opportunity, we'd love to hear from you!
Position affords 5 days per month to work remotely.
Salary Range: Associate Claims Examiner: $65K - $95K; Claims Examiner: $85K - $115K
What We Offer: One of the advantages of working at USLI is the competitive salary and benefits program we offer full-time and eligible part-time employees. Benefits include performance-based triannual bonuses, medical benefits paid at 100% for full-time employees and 80% for eligible part-time employees, a profit-sharing program, free lunch every day while onsite, and more than 450 annual personal and professional development courses. Explore more company benefits .
Why USLI? At USLI, we are committed to fostering a vibrant and inclusive community that celebrates the rich diversity of all ethnicities, nationalities, abilities, genders, gender identities, sexual orientations, ages, religions, socioeconomic backgrounds, and life experiences. We understand the importance of continuous learning, self-reflection, acknowledging our biases, and expanding our perspectives beyond our own. We actively encourage open dialogue on diversity, equity, inclusion, and belonging to support a workplace where every individual feels valued, respected, and empowered to contribute at their fullest potential. Join us in building a diverse and inclusive environment where our shared values drive us toward excellence.

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About USLI

Sourced by ZipRecruiter

Industry

Insurance services

Company size

1,001 - 5,000 Employees

Headquarters location

Wayne, PA, US

Year founded

1951

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