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Associate Claims Customer Service Jobs in Springfield, VA

Harris

Customer Service Representative

Washington, DC · On-site

$17/hr

eNoah, a Harris Computer company, is seeking a Life and Health Claims Customer Service Representative. In this position you will examine, perform research and make the decisions necessary to properly ...

Harris

Customer Service Representative

Washington, DC · On-site

$17/hr

eNoah, a Harris Computer company, is seeking a Life and Health Claims Customer Service Representative. In this position you will examine, perform research and make the decisions necessary to properly ...

Store 8669 - Vienna

Customer Service Associate

Vienna, VA · On-site

$15.50 - $19.25/hr

Customer Service Associate (CSA) As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a ...

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All JobsAssociate Claims Customer Service JobsAssociate Claims Customer Service Jobs in Springfield, VA

Associate Claims Customer Service information

See Springfield, VA salary details

$12

$20

$30

How much do associate claims customer service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for associate claims customer service in Springfield, VA is $20.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $22.60 per hour, depending on experience, location, and employer.

What is the difference between Associate Claims Customer Service vs Claims Adjuster?

AspectAssociate Claims Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; state licensing or certification often required
Work EnvironmentOffice setting, customer service calls, data entryFieldwork and office, investigating claims
Employer & Industry UsageInsurance companies, customer service centersInsurance companies, claims departments
Common Search & Comparison IntentUnderstanding entry-level roles in claims supportUnderstanding claims investigation and settlement roles

The Associate Claims Customer Service role primarily involves assisting policyholders, answering inquiries, and processing claims in an office environment. In contrast, Claims Adjusters investigate claims, assess damages, and determine settlement amounts, often involving fieldwork. While both roles are integral to the insurance industry and require similar certifications, their responsibilities and work settings differ significantly.

Is claims processing a stressful job?

Claims processing for an Associate Claims Customer Service role can be stressful due to tight deadlines, high call volumes, and the need for accuracy. Employees often handle complex cases and must maintain attention to detail while managing customer expectations in a fast-paced environment.

What is the work of an associate claims customer service?

An associate claims customer service representative handles inquiries from policyholders regarding insurance claims, assists with claim filing, provides status updates, and helps resolve issues related to claims processing. They often use claims management software and need strong communication skills to ensure accurate and efficient service.

What cities near Springfield, VA are hiring for Associate Claims Customer Service jobs?

Cities near Springfield, VA with the most Associate Claims Customer Service job openings:

Associate Claims Customer Service jobs near you

Customer Service Representative

Washington, DC • On-site

Harris
Accounting Services • 1 - 5K employees
Learn more about Harrisexternal

$17/hr

Full-time

Re-posted 22 days ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

eNoah, a Harris Computer company, is seeking a Life and Health Claims Customer Service Representative.

In this position you will examine, perform research and make the decisions necessary to properly adjudicate telephone and written inquiries. Interpret contract benefits in accordance with specific claims processing guidelines. Communicate problems identified relevant to the claims processing system to the appropriatepeople.

Receive, organize and make daily use of information regarding benefits, contract coverage, and policy decisions. Maintain external contacts with policyholders, providers of service, agents, attorneys and other carriers as well as internal contacts with peers, management, and other support areas with a
positive and professional approach.

  • Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
  • Provide claim status to policyholders or providers with a positive and professional approach.
  • Answer calls as required by company policy in a helpful, professional, timely manner.
  • Place outgoing calls as needed to provide or obtain information.
  • Document (written/on-line) all calls while in progress.
  • Transfer calls to employees in other departments as required to meet customer needs.
  • Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
  • Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
  • Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.

Hourly Rate - $17.00

What Harris Computer employees say

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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