Associate Claims Customer Service Jobs in Tennessee

Locations: Bloomington, IN or Knoxville, TN

Hybrid Role: 3 Days in office and 2 days remote

Position Summary

As a Claims Specialist, you will investigate, evaluate, negotiate, and resolve physical damage claims while delivering outstanding service to our insureds. This role requires strong analytical, communication, and negotiation skills to ensure fair claim resolution, compliance with industry standards, and a positive customer experience.

What You'll Do

• Investigate and adjust physical damage claims.
• Review policy coverage and determine liability.
• Guide customers through the claims process, including towing, cargo transfers, and repair coordination.
• Gather and evaluate estimates, damage documentation, and other claim-related information.
• Establish claim reserves and maintain accurate file documentation.
• Work with independent adjusters, repair facilities, attorneys, and other stakeholders to resolve claims efficiently.
• Negotiate settlements, issue payments, and identify subrogation and salvage opportunities.
• Participate in an after-hours on-call rotation for emergency physical damage and cargo losses.
• Perform other duties and projects as assigned.

What Makes You Successful

• You have strong investigative and analytical skills and enjoy solving complex problems.
• You communicate clearly and professionally with customers, vendors, attorneys, and internal partners.
• You can confidently negotiate and make sound decisions in a fast-paced environment.
• You are highly organized and able to manage multiple claims and competing priorities.
• You pay close attention to detail and maintain thorough, accurate claim documentation.
• You are customer-focused and committed to delivering fair, timely claim resolutions.
• You work well independently while collaborating effectively with team members and business partners.
• You remain calm and adaptable when handling urgent or sensitive claim situations.

Qualifications

Required

• Bachelor's degree or equivalent combination of education and related experience.
• Strong communication, negotiation, and customer service skills.
• Ability to analyze facts, evaluate damages, and make sound claim decisions.
• Ability to participate in an evening and weekend on-call rotation.

Preferred

• Experience handling physical damage, cargo, auto, transportation, or commercial claims.
• Knowledge of insurance policy coverage and claims handling practices.
• Industry designations such as AIC, CPCU, or similar certifications.

Why Join Us

Join a team dedicated to delivering exceptional claims service while helping customers navigate complex liability situations. In this role, you'll have the opportunity to manage challenging bodily injury claims, collaborate with legal and industry professionals, and make a meaningful impact through fair, timely, and effective claim resolution.

Who We Are

At Great West, an Old Republic Company, we are dedicated to serving the people and businesses that keep America moving. As one of the nation's leading providers of insurance solutions for the trucking industry, we partner with drivers, fleets, agents, and customers to deliver exceptional service, innovative solutions, and trusted expertise. Our success is built on the strength of our employees, more than 1,200 professionals working across the country who are committed to integrity, collaboration, and making a difference every day.

We believe that great people build great companies. That's why we foster a culture where employees are valued, supported, and empowered to grow both personally and professionally. Whether you're helping customers, supporting business operations, or driving innovation, your contributions matter. If you're looking for a career with a stable, respected organization that prioritizes customer service, teamwork, continuous learning, and employee well-being, we invite you to join Great West as we help keep the nation's economy moving forward, one mile at a time.

To learn more about Great West and our office locations, please visit www.gwccnet.com.

Great West is an Equal Opportunity Employer.