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Associate Account Representative Jobs in Tennessee

FirstBank

MH Bilingual Account Representative

Knoxville, TN · On-site

$14.75 - $18.50/hr

MH Bilingual Account Representative Position at FirstBank Hours: Monday - Thursday 11:00am - 8:00pm ... Respectful demeanor toward other associates and managers that promotes a positive and professional ...

FirstBank

MH Bilingual Account Representative

Knoxville, TN · On-site

$14.75 - $18.50/hr

The MH Bilingual Account Representative works in our Specialty Lending Group/Manufactured Housing ... Respectful demeanor toward other associates and managers that promotes a positive and professional ...

FirstBank

MH Bilingual Account Representative

Knoxville, TN · On-site

$14.75 - $18.50/hr

The MH Bilingual Account Representative works in our Specialty Lending Group/Manufactured Housing ... Respectful demeanor toward other associates and managers that promotes a positive and professional ...

FirstBank

MH Bilingual Account Representative

Knoxville, TN · On-site

$14.75 - $18.50/hr

The MH Bilingual Account Representative works in our Specialty Lending Group/Manufactured Housing ... Respectful demeanor toward other associates and managers that promotes a positive and professional ...

Kenco

Carrier Account Representative

Chattanooga, TN · On-site

About the Position The Carrier Account Representative is a foundational role responsible for ... Qualifications * High school diploma required, associate degree preferred. * 0-2 years of ...

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All JobsAssociate Account Representative JobsAssociate Account Representative Jobs in Tennessee

Associate Account Representative information

See Tennessee salary details

$26.8K

$51.6K

$70.8K

How much do associate account representative jobs pay per year?

As of Sep 7, 2026, the average yearly pay for associate account representative in Tennessee is $51,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,100.00 and $58,500.00 per year, depending on experience, location, and employer.

What does an associate account representative do?

An Associate Account Representative typically supports senior account executives in managing client relationships and ensuring customer satisfaction. Their duties often include assisting with customer inquiries, processing orders, preparing sales presentations, and maintaining account records. They serve as a key point of contact for clients, helping to resolve issues and communicate client needs to internal teams. This entry-level position is a stepping stone to more advanced roles in account management and sales.

What are some common challenges faced by associate account representatives in their first year, and how can they be overcome?

Associate Account Representatives often encounter challenges such as managing a high volume of client communications and learning to juggle multiple accounts simultaneously. Adapting to new CRM systems, understanding client needs quickly, and developing effective time-management skills are crucial in this role. Building strong relationships with senior account managers and proactively seeking feedback can help new associates overcome these hurdles and accelerate their learning curve. Staying organized and asking clarifying questions early on will also contribute greatly to their success.

What are the key skills and qualifications needed to thrive as an associate account representative, and why are they important?

To thrive as an Associate Account Representative, you need strong customer service skills, attention to detail, and a bachelor's degree in business or a related field. Familiarity with CRM software, sales tracking tools, and proficiency in Microsoft Office are typically expected. Excellent communication, problem-solving abilities, and adaptability help you build client relationships and manage multiple priorities. These skills ensure effective support for clients, drive account growth, and contribute to overall team success.

What is the difference between Associate Account Representative vs Customer Service Representative?

AspectAssociate Account RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentOffice setting, client interaction, sales supportCall centers, retail, or office settings, customer interaction
Employer & Industry UsageSales, finance, insurance, telecommunicationsRetail, telecom, banking, service industries
Common Search & ComparisonSales support, client management, account handlingCustomer support, issue resolution, service inquiries

The main difference is that Associate Account Representatives focus on supporting client accounts and sales activities, often working closely with sales teams, while Customer Service Representatives primarily handle customer inquiries and support. Both roles require strong communication skills, but the Associate Account Representative role typically involves more sales-related tasks and account management responsibilities.

Is being an associate account representative a good job?

An associate account representative role involves managing client accounts, providing customer service, and supporting sales efforts. It can offer opportunities for skill development, such as communication and problem-solving, and may lead to advancement within sales or account management careers.

What are the most commonly searched types of Account Representative jobs in Tennessee?

The most popular types of Account Representative jobs in Tennessee are:

Associate Account Representative jobs near you

MH Bilingual Account Representative

FirstBank

Knoxville, TN • On-site

$14.75 - $18.50/hr

Other

Re-posted 13 days ago

Job description

MH Bilingual Account Representative

Position at FirstBank Hours: Monday - Thursday 11:00am - 8:00pm Friday 8:30pm - 5:30pm Summary: The MH Bilingual Account Representative works in our Specialty Lending Group/Manufactured Housing Servicing Department to deliver prompt, accurate, courteous customer service via phone, fax, mail, or email. The Bilingual Account Rep handles existing customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Essential Duties and Responsibilities:

  • Communicate with customers whose accounts are in collections to support payment resolution
  • Provide clear, empathetic, and professional support for billing inquiries and complaints
  • Handle a high volume of inbound and outbound calls (approximately 80–140 daily)
  • Document all customer interactions, including contact details, inquiry type, and resolution
  • De-escalate challenging situations with patience and problem-solving skills
  • Support onboarding and training of new team members
  • Meet monthly performance goals and service benchmarks
  • Collaborate with other departments to assist with customer translation needs
  • Ensure compliance with internal policies and external regulations
  • Perform additional duties as assigned to support team success

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience

  • High School Diploma or GED equivalent
  • Previous collections or customer service experience a plus

Skills and Abilities

  • Bilingual in Spanish required
  • Strong communication skills–written, verbal, and reading comprehension
  • Proficient in Microsoft Office (Excel, Word, Outlook)
  • Solid mathematical and analytical abilities
  • Accurate typing and data entry skills
  • Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information.
  • Respectful demeanor toward other associates and managers that promotes a positive and professional work environment.

FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

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