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Assistant Virtual Customer Success Manager Jobs (NOW HIRING)

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...

Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You ...

An overview of this role As a Customer Success Manager, you'll help GitLab customers realize the ... GitLab. * Assist customers with expert deployment guidance, operational best practices, and ...

Customer Success Manager The Customer Success Manager serves as the voice of the customer within TARGAN, ensuring that poultry producers implementing TARGAN's advanced hatchery automation solutions ...

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: Remote - USA Reporting To: Manager Customer Success Compensation: $76,000 - $93,000 / year Description About ...

Customer Success Manager San Francisco, CA Box (NYSE:BOX) is the leader in Intelligent Content ... Prioritize customer meetings (virtual and onsite as needed) to accelerate impact across your ...

Customer Success Manager

San Jose, CA · On-site

$50 - $54.36/hr

Customer Success Manager Pay Rate Range: $50.00 - $54.36/hr. Duties: * Accountable for overall customer success including renewals, adoption, health, and satisfaction. * Builds success plans ...

Customer Success Manager - AIPowered Legal Technology We're looking for a Customer Success Manager ... Epiq Assist . This role is ideal for someone who enjoys working directly with customers ...

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...

Customer Success Manager - AI-Powered Legal Technology We're looking for a Customer Success Manager ... Epiq Assist . This role is ideal for someone who enjoys working directly with customers ...

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

We are seeking an Customer Success Manager to join our Salesdepartment. We offer a 100% remote work ... Flexible and supportive working environment This is a virtual role. Candidates must be in the USA ...

Customer Success Manager

Manhattan, NY · On-site

$125K - $165K/yr

Customer Success Manager REPORTS TO : Director of Customer Success DEPARTMENT: Customer Success HOURS : 40 Hours Monday - Friday 9:00a - 5:00p FLSA STATUS : Exempt JOB TYPE: Full-Time RATE : $125k ...

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Showing results 41-60

Assistant Virtual Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do assistant virtual customer success manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for assistant virtual customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the most commonly searched types of Virtual Customer Success Manager jobs?

The most popular types of Virtual Customer Success Manager jobs are:

Customer Success Account Manager - Signature - Richmond, VA

UPS US

Richmond, VA • On-site

$61K - $107K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago


Job description

Signature Customer Success Manager (CSM)

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

The Signature Customer Success Manager (CSM) will manage a high volume of smaller customers. The Signature CSM will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature CSM will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature CSM will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.

The territory for this role will be in and around Richmond, VA.

Key Responsibilities:
  • Serve as the primary point of contact and advocate for assigned accounts
  • Handle routine customer inquiries with standardized solutions while escalating complex issues as needed
  • Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
  • Proactively engages existing customers to enhance value and prevent churn
  • Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas
  • Identify low touch upsell opportunities and guide customer to resources for additional value
  • Develop strategies for upselling / cross-selling opportunities to drive account growth
  • Drive product adoption and educate customers and products and services
  • Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability
  • Monitor customer health metrics to measure satisfaction and to prevent churn
  • Update UPS DRIVE with retention data, planning next steps for churn prevention / growth
Qualifications:
  • 0-4 years in customer success, support, or related customer-facing roles
  • SMB account management experience
  • Can manage multiple customer engagements through strong organizational skills
  • Data driven mindset
  • Excellent written communication skills

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

The salary range for this position is $61,620.00/year to $107,880.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.