Hartford, CT · Hybrid
$46K - $69K/yr
... assist contact centers one day per week or as needed based on the broader organization demands ... The base pay is just one component of The Hartford's total compensation package for employees.
Hartford, CT · Hybrid
$46K - $69K/yr
... assist contact centers one day per week or as needed based on the broader organization demands ... The base pay is just one component of The Hartford's total compensation package for employees.
$8.86 - $10.19
2% of jobs
$10.19 - $11.52
5% of jobs
$11.52 - $12.85
6% of jobs
$12.85 - $14.18
10% of jobs
$14.31 is the 25th percentile. Wages below this are outliers.
$14.18 - $15.50
16% of jobs
The median wage is $16.34 / hr.
$15.50 - $16.83
17% of jobs
$16.83 - $18.16
17% of jobs
$18.30 is the 75th percentile. Wages above this are outliers.
$18.16 - $19.49
15% of jobs
$19.49 - $20.82
6% of jobs
$20.82 - $22.15
3% of jobs
$22.15 - $23.48
2% of jobs
$8
$16
$23
| Aspect | Assistant Total Wireless | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma, basic wireless industry knowledge | High school diploma, customer service skills |
| Work Environment | Retail stores, call centers, corporate offices | Retail stores, call centers |
| Industry Usage | Wireless retail chains, telecom providers | Telecom, retail, customer support |
| Common Search Intent | Assist customers, sales support, product knowledge | Handle customer inquiries, resolve issues |
Assistant Total Wireless roles typically focus on supporting sales and product knowledge within wireless retail environments, often requiring industry-specific knowledge. Customer Service Representatives handle customer inquiries and resolve issues across various industries, including telecom. While both roles involve customer interaction, Assistant Total Wireless positions are more sales and product-focused, whereas Customer Service Representatives emphasize support and problem-solving.
Hartford, CT • Hybrid
$46K - $69K/yr
Full-time
Posted 4 days ago
Process routine internal and external customer-initiated claim transactions to completion, referring to the appropriate resource as needed.
Utilize claim systems to process incoming and outgoing correspondence and assign or reassign claim tasks or customer transactions to the appropriate party.
Handle inbound and outbound calls to respond to customers' needs and may assist contact centers based on organizational demands.
8.8
Based on 109 frontline employees who took The Breakroom Quiz
51st of 263 rated insurance
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
The Hartford's Claims Centralized Operations Group is seeking a highly motivated individual to join their team. This role is responsible for providing support to the Claims organization.
WORK ARRANGEMENTS: This role will be Hybrid in Naperville, IL or Hartford, CT. The first 90 days will be in office full time (Monday-Friday). After 90 days you will be required to be in the office two days.
RESPONSIBILITIES:
Demonstrating core knowledge and ability to process routine internal and external customer-initiated claim transactions to completion referring to the appropriate resource. Type of line of business or tasks may vary based on upon need
Utilizing claim systems and equipment to correctly process incoming and outgoing correspondence
Assigning or reassigning claim tasks or customer transactions to appropriate party
Creating or updating professional correspondence including appropriate documentation within claim files
Handling inbound and outbound calls professionally and with empathy to respond to customers' needs; may assist contact centers one day per week or as needed based on the broader organization demands
Entering and/or assigning new claim losses
Perform other duties as assigned
Managing daily workload and productivity goals to ensure tasks are completed timely and accurately; avoids duplicate requests or escalations due to delays
Demonstrating accountability by accepting and applying feedback received
Communicating clearly and concisely to effectively convey information; clearly explains and/or compiles information necessary to process request
Consistently providing professional, reliable, and prompt service; maintaining a positive attitude
Making decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others
Participating in all Hartford Way activities including attending and engaging in huddles, 1:1s and RCPS
Embracing all Hartford Behaviors: Be Courageous, Break Through and Better the Experience
Making outbound calls as needed
QUALIFICATIONS:
Work hours: Monday through Friday 8:30- 5:00 (all time zones)
High school graduate or equivalent certification. 4-year college degree preferred
Proficiency with Microsoft Office tools
Ability to lift 20lbs
Acceptable performance on pre-employment assessment tools
Professional Demeanor
Effective Communication Skills
Strong Customer Service Orientation
Time Management and Organizational Skills
Work independently or collaborate effectively when needed
Steppingstone skills: Empathy, Managing Time & Work, Critical Thinking, Decision Making
INTERNET REQUIREMENTS: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service (we do not support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite). (2) Internet provider supplied modem/router/gateway must be hardwired to The Hartford issued computer with an ethernet cable (no Wi-Fi) (3) minimum 10 upload/100 download speeds are required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer and provide speed test results
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$46,222 - $69,333Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us|Our Culture|What It's Like to Work Here|Perks & Benefits
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Hartford Financial Services Group, widely recognized as The Hartford, is a renowned company based in Hartford, CT, US. Established in 1810, it has evolved into an industry leader in the insurance and financial services sector, proudly serving more than one million businesses in the US. The Hartford is committed to offering a gamut of insurance products that include homeowners, automobile, and business insurance as well as employee benefits and mutual funds. The company’s core values revolve around customer-focused innovations, diversity and inclusion, and ethical dealings that have earned them a customer-centric reputation. This shapes their mission which revolves around aiding their clients to overcome unforeseen obstacles and enhancing their wealth over time. Among the company's noted accomplishments is being consistently listed among the World's Most Ethical Companies, a testament to their unwavering commitment towards responsible business practices.
Finance and insurance
10,000+ Employees
Hartford, CT, US
1810
