Remote Total Wireless Jobs in Springfield, MA (NOW HIRING)

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

As a Customer Relationship Specialist, your primary role is to provide an effortless experienceto our existing policyholders, third parties and agents regarding insurance questions, inquiries,or concerns. You will work with customers by handling a variety of inbound telephone callsregarding their policies. Your success is important to us - you will receive ongoing coaching anddevelopment to support you as you build your career at The Hartford.

Work Arrangement: This role will have a Remote work schedule, with the expectation of coming into an office as business needs arise (department meetings, learning & development opportunities etc.)

Start Date: August 17th, 2026

Training Hours: 10:30am - 7:00pm EST zone

Post Training Hours: 11:30am - 8:00pm EST zone

Training Time Frame: 9 weeks mandatory attendance-no absence

Base pay is $25 per hour with the opportunity for growth

RESPONSIBILITIES:

• Promote digital self service capabilities.

• Take ownership to ensure that we go above and beyond to service each caller's needs,utilizing every touch point as an opportunity to build value and The Hartford brand.

• Assisting customers over the phone.

• Must have the ability to learn insurance product and processes in training environment.

• Required to commit to the training and work schedule.

• Have a dedicated workspace free from distractions during work and training hours.

QUALIFICATIONS:

• A demonstrated background in customer service, call center, insurance, retail,

• restaurant or a related field

• Ability to work in a fast-paced complex environment while navigating multiple

• programs.

• Problem solving and critical thinking skills with strong attention to detail.

• Excellent communication skills with ability to empathize with customers and colleagues.

• Adaptability

• High School Diploma or equivalent experience required.

• Spanish bilingual a plus.

INTERNET: For full-time, occasional, part-time, or remote positions: (1) high speedbroadband internet service is required, we do not recommend or support DSL, wireless,Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider suppliedmodem/router/gateway is hardwired to the Hartford issued computer with an ethernetcable; and (3) minimum upload/download speeds of 10Mbps/300 Mbps will berequired. To confirm whether your Internet system has sufficient speeds, pleasevisit http://www.speedtest.net from your personal computer.

ADDITIONAL INFORMATION:

We are invested in you from Day 1 as an individual and in your career journey. Weprioritize supporting your skill development early in your career. Whether this meansgrowing your career within the business or leveraging your talents across theorganization, you can count on your leader to make an investment in yourdevelopment!

BENEFITS:
Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
25 days paid time off in your first full year of service and Paid Holidays
Tuition reimbursement, Student Loan Paydown Program
401KClick on this link to learn more about our comprehensive benefits package and award winning well-being program: https://www.thehartford.com/careers/benefits

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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