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Project Manager, Global Training

Fix Term, 12 months Contract

Key Responsibilities:

The Project Manager, Global Training is responsible for the implementation and deployment of the new learning management platform and its integration into ACI’s wider enterprise architecture. This role manages delivery of the project plan, in close collaboration with the selected solution provider, tracking milestones, interdependencies across the different delivery and work streams and coordinates the internal stakeholders where input, review, or sign-off is required.

Delivery and schedule management

• Maintain the integrated program schedule and monitor progress against the confirmed target dates
• Identify variances at an early stage and present options and trade-offs to the Project Owner and Steering Committee
• Coordinate the consolidated testing, data migration, and cutover period,
• Assess all change requests for cost, schedule, and architectural impact prior to review by the Steering Committee
• Monitor deliverable review turnaround and acceptance sign-off across internal reviewers

Project controls, budget, and documentation

• Manage documentation and controls for any delivery stream or project component outside of the solution vendor’s scope

• Review vendor invoices against contracted milestones and deliverable acceptance prior to approval, and coordinate purchase requisition and purchase order activity with the Finance function
• Maintain the documentation library as a single source of record, with version control and appropriate access permissions
• Maintain the standard project control artifacts, including the decision log, action log, issue log, assumptions log, dependency register, and change request log
• Ensure a consistent project management methodology is applied across all workstreams, and maintain records to a standard suitable for internal audit and financial review
• Plan and monitor internal resource requirements across program phases in collaboration with the solution provider, and identify internal resourcing gaps to the Project Owner in advance
• Track delivery against the objectives set out in the business case, and document lessons learned at each major milestone

Governance meetings and reporting

• Coordinate and maintain the program meeting cadence in collaboration with the solution provider, including workstream working sessions, vendor status meetings, and Steering Committee meetings
• Ensuring that the SI integrators hairs working-level and vendor meetings, prepares agendas and supporting materials in advance, and issues minutes recording decisions, actions, owners, and due dates
• Prepare periodic internal status reporting calibrated to the audience, providing summary-level reporting to the Steering Committee and senior leadership and detailed reporting to workstream owners and vendors
• Maintain a consolidated project reporting document covering milestone progress, schedule status, budget position, open risks and issues, and pending decisions
• Track action items and decisions through to closure between meetings, and follow up directly with owners where items are outstanding
• Coordinate the preparation of materials required for executive or governance approvals

Vendor governance

• Serve as the designated coordination channel between ACI and the solution provider
• Monitor the solution provider's performance against its obligations for integration delivery, documentation, testing, cutover, stabilization, service levels, and managed services
• Track and report on internal dependencies on which vendor delivery relies
• Maintain records of vendor correspondence, formal notices, and contractual matters in coordination with the Legal function

Stakeholder engagement and communications

• Maintain a stakeholder register covering internal functions, senior leadership, subject matter experts, and external partners, and update it as the program progresses
• Develop and maintain the project communications plan, defining audiences, messages, channels, frequency, and responsibilities
• Serve as the routine point of contact for internal stakeholders on program status, dependencies, and requirements
• Coordinate the validation sessions, design reviews, and readiness workshops involving business stakeholders and vendor teams
• Manage competing priorities and expectations across functions, and work toward documented agreement where positions differ
• Prepare internal communications relating to program progress and upcoming changes in coordination with the Communications and Marketing functions, and in accordance with applicable confidentiality requirements
• Brief incoming stakeholders and new team members as the program scales, and maintain onboarding materials for this purpose
• Support the change management workstream in the preparation of end-user communications and enablement materials

Workstream coordination

• Coordinate the establishment of workstreams that support the technology implementation, and confirm that each has an assigned owner and is reflected in the integrated plan. These include:
  • Legal and contracting
  • Change management, organizational readiness, and end-user enablement
  • Instructor-led training operations and transition impacts
  • Content development, authoring, and production scheduling
  • Data migration and data quality remediation
  • Testing and user acceptance testing, including subject matter expert availability and defect management
  • Finance and enterprise resource planning process alignment
  • Branding, marketing, and launch communications

Risk and issue management

• Maintain the program risk register, differentiating between active risks with defined mitigations and items under monitoring, and assign an owner to each
• Conduct periodic risk reviews with workstream owners and update mitigation status
• Monitor internal resource capacity and workload distribution across staff supporting the program alongside operational responsibilities
• Maintain the decision record and track open architectural and governance items through to closure

Readiness, cutover, and transition

• Coordinate launch readiness assessment against defined criteria and manage the go/no-go process
• Plan and manage decommissioning and wind-down activities associated with legacy arrangements in collaboration with the solution provider
• Confirm the completeness of handover documentation, including integrations, interfaces, workflows, configurations, and operational procedures
• Manage the post-launch stabilization period and transfer operational ownership to internal teams

Required qualifications

• A minimum of 5 years of experience managing enterprise technology implementations or digital transformations
• At least one full implementation lifecycle completed in a client-side project management capacity, delivered against a fixed launch date
• Working knowledge of integration-led architecture, including application programming interface design, middleware orchestration, identity federation, and system-of-record definition, sufficient to review and question design decisions
• Experience with Microsoft enterprise platforms, including Dynamics 365, Business Central, and Azure integration services, or with comparable enterprise resource planning and customer relationship management environments
• Experience managing data migration and system cutover activities, including reconciliation and business continuity planning
• Experience coordinating multiple workstreams across functions
• Professional proficiency in English, written and spoken

Preferred qualifications

• Professional proficiency in French
• Experience implementing learning management, e-commerce, or digital commerce platforms
• Experience in a not-for-profit, association, or membership-based organization
• Project Management Professional (PMP), or equivalent certification

ACI World Values

The successful candidate must demonstrate and embody ACI World's values:

• Stewardship

• Member-focused

• Integrity

• Excellence

• Collaboration

• Innovation

• Inclusivity

What we offer

• A challenging and exciting position in an international and multicultural environment.

• Hybrid work environment

• 4 weeks of vacation/year.

• 5 sick days/ year.

• 5 mental wellness days/year.

• Employee cell phone (iPhone) with TELUS Health virtual care included.

• Health insurance coverage from your first day of employment.

• RRSP company matching contributions

• Opus/EXO Transit discount on monthly pass.

• Employee recognition points earned to convert into redeemable gift cards

• Very flexible employee monthly wellness account to use to achieve a greater work life balance