... Assist guests with new card signups, updating account information, replacing cards, and any ... All other duties assigned by management. * ROP $19/HR Qualifications * Must be 21 years of age or ...
... Assist guests with new card signups, updating account information, replacing cards, and any ... All other duties assigned by management. * ROP $19/HR Qualifications * Must be 21 years of age or ...
... Assist guests with new card signups, updating account information, replacing cards, and any ... Horseshoe boasts more than 2,100 slot machines and over 100 table games. Even appetites win at ...
... Assist guests with new card signups, updating account information, replacing cards, and any ... Horseshoe boasts more than 2,100 slot machines and over 100 table games. Even appetites win at ...
Terre Haute Casino Resort features 1,000 slot machines; 35 table games including blackjack, craps ... Must be able to learn reservation management system, phone system and iPad or other electronics ...
New
Terre Haute Casino Resort features 1,000 slot machines; 35 table games including blackjack, craps ... Must be able to learn reservation management system, phone system and iPad or other electronics ...
New
... Assist guests with new card signups, updating account information, replacing cards, and any ... All other duties assigned by management. * ROP $19/HR What You Will Need * Must be 21 years of age ...
... Assist guests with new card signups, updating account information, replacing cards, and any ... All other duties assigned by management. * ROP $19/HR What You Will Need * Must be 21 years of age ...
Host, Altitude
Terre Haute, IN · On-site
$13.25 - $18/hr
Terre Haute Casino Resort features 1,000 slot machines; 35 table games including blackjack, craps ... Must be able to learn reservation management system, phone system and iPad or other electronics ...
Host, Altitude
Terre Haute, IN · On-site
$13.25 - $18/hr
Terre Haute Casino Resort features 1,000 slot machines; 35 table games including blackjack, craps ... Must be able to learn reservation management system, phone system and iPad or other electronics ...
Terre Haute Casino Resort features 1,000 slot machines; 35 table games including blackjack, craps ... Must be able to learn reservation management system, phone system and iPad or other electronics ...
Terre Haute Casino Resort features 1,000 slot machines; 35 table games including blackjack, craps ... Must be able to learn reservation management system, phone system and iPad or other electronics ...
Primary Care Physician
Roselawn, IN · On-site
... slot), CGCAHPS (patient experience), clinical gaps closures, and medical cost measures. Each PCP ... The PCP will work closely with the applicable managers and medical directors to ensure compliance ...
Primary Care Physician
Roselawn, IN · On-site
... slot), CGCAHPS (patient experience), clinical gaps closures, and medical cost measures. Each PCP ... The PCP will work closely with the applicable managers and medical directors to ensure compliance ...
Boilermaker # 3163 in Lebanon, IN
Lebanon, IN · On-site
$150/day
... management with a footprint that is nationwide. With more than 45-years of experience in the ... Understand and complete pre-lift checklists and assist operator with lift plans as needed. * Must ...
Quick apply
Boilermaker # 3163 in Lebanon, IN
Lebanon, IN · On-site
$150/day
... management with a footprint that is nationwide. With more than 45-years of experience in the ... Understand and complete pre-lift checklists and assist operator with lift plans as needed. * Must ...
Inventory Control Clerk
Indianapolis, IN · On-site
$19/hr
Our braggingly happy team members - ranging from bakery managers to order selectors; from IT ... facilitating slot placement of items in the warehouse. Here's what you'll do: * Support the ...
Inventory Control Clerk
Indianapolis, IN · On-site
$19/hr
Our braggingly happy team members - ranging from bakery managers to order selectors; from IT ... facilitating slot placement of items in the warehouse. Here's what you'll do: * Support the ...
Inventory Control Clerk
Bloomington, IN · On-site
$15.75 - $19/hr
Our braggingly happy team members - ranging from bakery managers to order selectors; from IT ... facilitating slot placement of items in the warehouse. Here's what you'll do: * Support the ...
Inventory Control Clerk
Bloomington, IN · On-site
$15.75 - $19/hr
Our braggingly happy team members - ranging from bakery managers to order selectors; from IT ... facilitating slot placement of items in the warehouse. Here's what you'll do: * Support the ...
Terre Haute Casino Resort features 1,000 slot machines; 35 table games including blackjack, craps ... Must be able to learn reservation management system, phone system and iPad or other electronics ...
Terre Haute Casino Resort features 1,000 slot machines; 35 table games including blackjack, craps ... Must be able to learn reservation management system, phone system and iPad or other electronics ...
Inventory Control Clerk
Indianapolis, IN · On-site
$19/hr
Our braggingly happy team members - ranging from bakery managers to order selectors; from IT ... facilitating slot placement of items in the warehouse. Here's what you'll do: * Support the ...
Inventory Control Clerk
Indianapolis, IN · On-site
$19/hr
Our braggingly happy team members - ranging from bakery managers to order selectors; from IT ... facilitating slot placement of items in the warehouse. Here's what you'll do: * Support the ...
Inventory Control Clerk
Bloomington, IN · On-site
$15.75 - $19/hr
Our braggingly happy team members - ranging from bakery managers to order selectors; from IT ... facilitating slot placement of items in the warehouse. Here's what you'll do: * Support the ...
Inventory Control Clerk
Bloomington, IN · On-site
$15.75 - $19/hr
Our braggingly happy team members - ranging from bakery managers to order selectors; from IT ... facilitating slot placement of items in the warehouse. Here's what you'll do: * Support the ...
Assistant Slot Manager information
What does an assistant slot manager do?
An Assistant Slot Manager helps oversee the daily operations of the slot machine area in a casino. They assist the Slot Manager in supervising staff, ensuring customer satisfaction, monitoring slot machine performance, and maintaining compliance with gaming regulations. Their duties also include handling customer complaints, coordinating maintenance or repairs, and analyzing slot revenue reports. This role requires strong leadership, attention to detail, and excellent communication skills.
What are some common challenges faced by an assistant slot manager, and how can they be addressed?
Assistant Slot Managers often face challenges such as balancing regulatory compliance with providing excellent customer service, managing a dynamic team across multiple shifts, and responding quickly to technical issues with slot machines. Addressing these challenges typically involves staying up-to-date with gaming regulations, fostering strong communication within the team, and working closely with maintenance and security staff to ensure smooth operations. Developing strong organizational skills and being proactive with staff training can also help in effectively managing these responsibilities.
What are the key skills and qualifications needed to thrive as an assistant slot manager, and why are they important?
To thrive as an Assistant Slot Manager, you need a solid understanding of gaming regulations, slot operations, and casino management, often supported by experience in gaming environments and sometimes an associate degree. Familiarity with slot management systems, player tracking software, and compliance reporting tools is crucial. Strong leadership, problem-solving, and customer service skills help you effectively manage teams and resolve guest issues. These abilities ensure efficient floor operations, regulatory compliance, and a positive guest experience, all vital for casino success.
What is the difference between Assistant Slot Manager vs Slot Supervisor?
| Aspect | Assistant Slot Manager | Slot Supervisor |
|---|---|---|
| Responsibilities | Supports slot operations, assists in staff management, ensures compliance | Oversees daily slot floor activities, manages staff, handles customer issues |
| Required Credentials | High school diploma, experience in casino operations, knowledge of gaming regulations | Similar credentials, often with additional supervisory certifications |
| Work Environment | Casino floors, administrative areas | Casino floors, staff management settings |
| Industry Usage | Commonly used in casinos to denote supporting managerial roles | Used interchangeably with Assistant Slot Manager in some casinos, but often more focused on supervision |
The Assistant Slot Manager and Slot Supervisor roles share similar responsibilities and credentials, with the main difference being that the Assistant Slot Manager typically supports the Slot Manager and handles administrative tasks, while the Slot Supervisor directly oversees daily slot floor activities and staff. Both positions are vital for smooth casino operations and require relevant experience and knowledge of gaming regulations.
What are popular job titles related to Assistant Slot Manager jobs in Indiana? For Assistant Slot Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Assistant Slot Manager jobs in Indiana look for? The top searched job categories for Assistant Slot Manager jobs in Indiana are:
What cities in Indiana are hiring for Assistant Slot Manager jobs? Cities in Indiana with the most Assistant Slot Manager job openings:
Guest Service Representative - Part Time (Horseshoe Hammond)
Hammond, IN • On-site
$19/hr
Part-time
Re-posted 6 days ago
Caesars Entertainment rating
6.4
Based on 254 frontline employees who took The Breakroom Quiz
108th of 163 rated casinos
Job description
Promotes Caesars Rewards programs and card membership as well as the overall Horseshoe property. Assist guests with new card signups, updating account information, replacing cards, and any loyalty card member requests. Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guests' wins. Is ready to serve and is informed of daily information- has proficient knowledge of promotions and property events. Builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Provides a warm farewell and thanks guests for visiting.
Responsibilities
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Solicits and identifies new gaming customers for the Caesars Rewards program.
- Offer our guest our signature Visa's and the benefits of having one of our cards
- Maintains customer information, assuring the highest standards of data entry and confidentiality.
- Provide superior level of guest service.
- Maintain extensive knowledge of products, services, promotions, and programs.
- Communicates with guests, peers, and leadership effectively and professionally.
- Responds promptly and discreetly to guest inquiries or concerns.
- Ensure that high limit players are recognized and acknowledged
- Update account information through CMS, Experience and PKMS
- Act as a guest liaison, handle issues & resolve situations to ensure smooth operations and excellent customer service.
- Follow all submissions, SOPs, and IGC requirement
- Responsible for fostering a fun environment.
- Responsible for being gracious to all guests and co-workers.
- Responsible for promoting a positive influence in the community and participating in company-sponsored events.
- Ensures that behavior and appearance follow established standards.
- Maintains a professional work environment with management and staff.
- Must be willing to help with promotions, when needed.
- All other duties assigned by management.
- ROP $19/HR
Qualifications
- Must be 21 years of age or older
- Proficient in English verbal and written
- High School diploma or GED required.
- Analytical skills and customer service orientation required.
- Must have the ability to make sound decisions in providing complimentary items based on tracked play.
- Excellent interpersonal, communication, team building and problem-solving skills required.
- Ability to perform multiple tasks in an efficient manner.
- Experience in data input, able to type 25 words per minute.
- You must have 3-5 years of customer service experience.
- Flexible to work various shifts, weekends, and holidays
- Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable.
- Access to the vessel is required.
ADDITIONAL REQUIREMENTS
- Must be able to lift/carry objects up to 40 pounds.
- The ability to resolve stressful situations.
- Ensures that behavior and appearance follow established standards.
- Must have the ability to make sound decisions in providing complimentary items based on tracked play.
- Excellent interpersonal, communication, team building and problem-solving skills required.
- Must be able to listen and respond to visual and aural cues.
- Routine standing and walking; frequent reaching, bending, stooping and carrying/handling/ moving.
- Must be able to work in a loud and smoky environment.
- Must be able to work in warm/cold temperatures and/or weather conditions.
- Must be able to stand/walk for 6-10 hours of your shift.
- Must be able to bend, reach, push, pull and stretch repetitively.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
About Us
Join the thousands of winners at Horseshoe Casino Hammond! Located just 20 minutes from downtown Chicago, Horseshoe Hammond is the premier entertainment and gambling destination in Chicago and Northwest Indiana. Horseshoe boasts more than 2,100 slot machines and over 100 table games. Even appetites win at Horseshoe Casino! Enjoy fresh dining options from The Eatery: Café and H Burger. Horseshoe Hammond has been awarded Best Place To Work for the last 9 years!
What Caesars Entertainment employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Caesars Entertainment
Sourced by ZipRecruiter
Industry
Hospitality services
Company size
10,000+ Employees
Headquarters location
Las Vegas, NV, US
Year founded
1937