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Assistant Shopify Customer Service Jobs in Georgia

Ace Handyman Services

Customer Service Rep

Savannah, GA · On-site

$16/hr

Performing paperwork and filing duties * Assist in solving operational logistics to ensure a smooth ... Strong customer service skills * Excellent office management skills * Solid typing skills; ten-key ...

Ace Handyman Services

Customer Service Rep

Savannah, GA · On-site

$16/hr

Performing paperwork and filing duties * Assist in solving operational logistics to ensure a smooth ... Strong customer service skills * Excellent office management skills * Solid typing skills; ten-key ...

Sammy Cheezecake

Cashier Customer Service

East Point, GA · On-site

$12 - $14/hr

Provide excellent customer service. * Serve as the cashier and check out customers in a timely ... Answer the phone and assist customers with dessert orders, questions and concerns. * Accurately ...

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Assistant Shopify Customer Service information

How does an Assistant Shopify Customer Service typically collaborate with other departments to resolve customer issues?

As an Assistant Shopify Customer Service representative, you will frequently work with teams such as fulfillment, inventory management, and technical support to address and resolve customer concerns. For instance, if a customer reports a shipping issue, you may need to coordinate with the warehouse or logistics team. Similarly, for technical problems with a Shopify storefront, you might escalate tickets to IT or development teams. Effective communication and teamwork are essential, as you act as a liaison to ensure customers receive timely and accurate solutions.

What is the difference between Assistant Shopify Customer Service vs Shopify Customer Support Specialist?

AspectAssistant Shopify Customer ServiceShopify Customer Support Specialist
CredentialsHigh school diploma or equivalent; basic familiarity with ShopifySimilar; often requires experience with Shopify platforms
Work EnvironmentOnline, remote customer service teamsOnline, remote support teams, sometimes in call centers
Industry UsageRetail, e-commerce stores using ShopifySame; e-commerce businesses on Shopify platform
Search & Comparison IntentYes; often compared for entry-level support rolesYes; more specialized support roles in Shopify

Both roles involve assisting Shopify store customers, but the Assistant Shopify Customer Service typically handles basic inquiries and support tasks, while the Shopify Customer Support Specialist may handle more complex issues and technical support. The roles are similar in credentials and work environment, often overlapping in e-commerce settings.

What are the key skills and qualifications needed to thrive as an Assistant Shopify Customer Service?

To thrive as an Assistant Shopify Customer Service representative, you need a strong understanding of e-commerce processes, Shopify platform experience, and customer support expertise, often backed by prior service roles or relevant training. Familiarity with customer relationship management (CRM) systems, helpdesk tools like Zendesk, and basic troubleshooting of Shopify apps is typically required. Strong communication, patience, problem-solving, and a customer-first attitude are essential soft skills for this position. These abilities ensure timely and effective resolution of customer issues, contributing to customer satisfaction and business success.

What is an Assistant Shopify Customer Service?

Assistant Shopify Customer Service representatives are professionals who support customers using Shopify, an e-commerce platform. They assist customers with account setup, troubleshooting, order management, payment issues, and general inquiries via email, chat, or phone. Their goal is to ensure a positive customer experience and help merchants resolve any problems quickly. They may also provide guidance on Shopify features and best practices. Good communication skills and familiarity with the Shopify platform are essential for this role.

What are the most commonly searched types of Shopify Customer Service jobs in Georgia?

The most popular types of Shopify Customer Service jobs in Georgia are:

What are popular job titles related to Assistant Shopify Customer Service jobs in Georgia?

For Assistant Shopify Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Assistant Shopify Customer Service jobs in Georgia look for?

The top searched job categories for Assistant Shopify Customer Service jobs in Georgia are:

Assistant Shopify Customer Service jobs near you

Customer Service Rep

Ace Handyman Services

Savannah, GA • On-site

$16/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Ace Handyman Services rating

7.7

Company rating: 7.7 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

112th of 278 rated repair and maintenance companies

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance
EDIT BEFORE POSTING
Administrative professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Office Managers to ensure efficient and smooth daily operations.
In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.
This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.
If this sounds like the kind of career move you've been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!
Here is just some of what we have to offer:
  • Competitive pay $16 per hour
  • Health insurance
  • Vacation
  • Company credit card
  • Flexible scheduling
  • Advancement and growth opportunities
  • Regular pay reviews
  • Plus more!

Job Responsibilities
As an Office Manager, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.
Your specific duties in this role will include:
  • Respond to job leads in a timely manner
  • Coordinating the schedule and material ordering for multiple craftsmen and projects
  • Utilizing our dispatching & schedule management software
  • Returning customers calls as needed and following up with past customers
  • Performing paperwork and filing duties
  • Assist in solving operational logistics to ensure a smooth customer journey
Job Requirements
We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.
Specific qualifications for the role include:
  • High school diploma or GED
  • 3-5 years of administrative assistant/scheduling experience
  • Comfortable with sales
  • Adaptive to technology
  • Strong customer service skills
  • Excellent office management skills
  • Solid typing skills; ten-key skills, a plus
  • Great multitasking and prioritization skills
  • Exceptional communication skills
  • Sales and/or Marketing - a basic understanding of sales and marketing and the differences between the two, a plus
  • QuickBooks Online or other accounting knowledge, a plus
  • Customer-facing experience, a plus
  • ServiceTitan experience is a major plus

Build fun and rewarding career with an industry leader!
Apply now!
Compensation: $16.00 per hour
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers-folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

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