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Assistant Sba Customer Service Jobs (NOW HIRING)

SmartBiz Bank

AVP, SBA Portfolio Manager

Austin, TX · On-site

$110K - $130K/yr

SmartBiz Bank's commitment to transparency and personalized customer service offers an unparalleled ... Prepare reports and portfolio analyses for senior leadership * Assist with audits, exams, and ...

Huntington

SBA Eligibility Review Officer I

Charlotte, NC · On-site +1

$52K - $101K/yr

Maintains an individual pipeline of work, with loans typically having customer exposure up to $1 ... Researches and resolves servicing questions from the SBA and internal personal to ensure the ...

Fortis Bank

SBA Portfolio Administrator

Denver, CO · On-site

$95K - $115K/yr

Customer & Internal Communication * Serve as primary point of contact for servicing-related ... Prepare portfolio reports for senior management. * Assist in internal and SBA audits and ...

Customer Service

Be Seen First

Entry Level Operations Assistant

Troy, MI · On-site

You'll assist with data verification, documentation review, and quality control to support overall ... Customer Support: * Respond to internal and external inquiries in a timely and professional manner.

Millennium Bank

SBA Loan Specialist

Des Plaines, IL · On-site

... assist with compliance and risk management duties as required; monitor the pipeline of loan ... servicing issues; and stay current on changes to SBA programs, SOPs, and industry best practices.

US Bank

SBA Business Development Officer 2

Atlanta, GA

$80K - $110K/yr

Bank products and services to best meet the business needs of the customer and the Bank. Contributes to the growth of the Specialty Finance loan portfolio by originating applications for SBA loans.

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Assistant Sba Customer Service information

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How much do assistant sba customer service jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for assistant sba customer service in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

What skills are essential for SBA jobs?

Assistant SBA Customer Service roles require strong communication and interpersonal skills to assist clients effectively. Attention to detail, problem-solving abilities, and familiarity with office software are also important for managing customer inquiries and documentation efficiently.

What is the 20% rule for SBA?

The 20% rule for SBA refers to the requirement that the borrower must contribute at least 20% of the total project cost when applying for certain SBA loans, such as the 7(a) loan program. This ensures the borrower has a stake in the project and reduces the lender's risk. As an Assistant SBA Customer Service representative, understanding this rule helps in guiding clients through loan eligibility and application processes.

What are common SBA job titles?

Common SBA job titles include SBA Loan Officer, SBA Business Development Specialist, SBA Customer Service Representative, and SBA Credit Analyst. These roles typically involve evaluating loan applications, providing client support, and understanding SBA loan programs, often requiring knowledge of financial analysis and customer service skills.

How to get a live agent at SBA?

To reach a live agent at the SBA, call their customer service line at 1-800-827-5722 during business hours. You can also request a callback or use the SBA's online chat feature for assistance, and having your application or loan details ready can help expedite the process.
What cities are hiring for Assistant Sba Customer Service jobs? Cities with the most Assistant Sba Customer Service job openings:
What are the most commonly searched types of Sba Customer Service jobs? The most popular types of Sba Customer Service jobs are:
What states have the most Assistant Sba Customer Service jobs? States with the most job openings for Assistant Sba Customer Service jobs include:
Assistant Sba Customer Service jobs near you

AVP, SBA Portfolio Manager

SmartBiz Bank

Austin, TX • On-site

$110K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

This position is based in Northbrook, IL or Austin, TX, and requires the ability to be in the office.
Overview
SmartBiz Bank offers a broad range of business banking solutions to small businesses across the U.S. - solutions built specifically to serve the dynamic needs of entrepreneurs and foster the growth of the small business community. SmartBiz Bank's commitment to transparency and personalized customer service offers an unparalleled banking experience, ensuring small businesses have the financial services they need to grow and thrive. Headquartered in Northbrook, Illinois, with an additional office in Austin, Texas, we are proud to serve both our local and national small business communities.
Job Description: AVP, SBA Portfolio Manager
The AVP, Community SBA Portfolio Manager is responsible for managing and monitoring a portfolio of Small Business Administration (SBA) loans, with a focus on community lending and supporting the national lending team. This role ensures credit quality, regulatory compliance, and strong borrower relationships while supporting portfolio growth and risk management objectives.
Key Responsibilities
  • Manage a portfolio of SBA loans, ensuring ongoing credit quality and performance
  • Monitor borrower financial performance and identify potential risks early
  • Conduct periodic credit reviews and risk assessments
  • Ensure compliance with SBA regulations and internal credit policies
  • Partner with underwriting, credit, and servicing teams to resolve issues
  • Prepare reports and portfolio analyses for senior leadership
  • Assist with audits, exams, and regulatory inquiries

Qualifications
  • Bachelor's degree in Finance, Business, or related field (or equivalent experience)
  • 5-8 years of experience in SBA lending, credit analysis and SBA portfolio management
  • Strong knowledge and compliance with SBA SOP 50 57 loan servicing and liquidation guidelines and SBA SOP 50 10 Lender policies and guidelines
  • Experience analyzing financial statements and assessing credit risk including review of strength of borrower and internal and external stakeholder relationships
  • Excellent communication and organizational skills
  • Strong attention to detail and risk management mindset
  • Ability to manage multiple priorities in a fast-paced environment
  • Familiarity with loan servicing systems and reporting tools

Opportunities & Benefits at SmartBiz Bank
  • Mission-driven culture focused on small business banking.
  • Competitive compensation and equity participation where applicable.
  • Employer-paid medical, dental, vision, life, and disability insurance for eligible employees and dependents.
  • 401(k) retirement plan.
  • Flexible vacation policy.

-- SmartBiz Bank is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. California residents can learn more about how we use your information by visiting https://sites.google.com/view/smartbizloans-employment-ccpa

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