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Assistant Reservations Manager Jobs in Wisconsin

U-Haul

Reservation Manager

Madison, WI · On-site

$15/hr

... reservations and contracts that support creating equipment availability and accuracy. * Assist with ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Manager

Madison, WI · On-site

$15/hr

... reservations and contracts that support creating equipment availability and accuracy. * Assist with ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

Troon

Host/Hostess

Brown Deer, WI · On-site

Manage reservations, walk-ins, and wait lists efficiently. * Coordinate table assignments to ... Notify servers promptly when guests are seated. * Assist with special requests, celebrations, and ...

Troon Golf

Host/Hostess

Brown Deer, WI · On-site

Manage reservations, walk-ins, and wait lists efficiently. * Coordinate table assignments to ... Notify servers promptly when guests are seated. * Assist with special requests, celebrations, and ...

Neroli Salon & Spa

Assistant Team Lead

Milwaukee, WI · On-site

Assistant Team Leads report directly to the Team Leader and General Manager, providing Five-Star ... reservations and check guests out using Zenoti - Maintain and stay current on products and services ...

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Assistant Reservations Manager information

See Wisconsin salary details

$29.3K

$60.3K

$110K

How much do assistant reservations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for assistant reservations manager in Wisconsin is $60,333.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,900.00 and $70,700.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by an assistant reservations manager, and how can they be addressed?

One of the main challenges for an Assistant Reservations Manager is balancing high volumes of booking requests while ensuring accuracy and customer satisfaction. This often requires strong organizational skills, attention to detail, and the ability to remain calm under pressure. Collaborating closely with front office, sales, and event teams is essential to manage overbookings or special requests efficiently. Implementing effective communication and using reservation management systems can help streamline workflows and minimize errors. Continuous training and staying updated on system upgrades also contribute to smoother operations.

What are the key skills and qualifications needed to thrive as an assistant reservations manager?

To thrive as an Assistant Reservations Manager, you typically need experience in hospitality or customer service, strong organizational abilities, and familiarity with reservation procedures, often supported by a relevant diploma or degree. Proficiency in property management systems (PMS) like Opera, booking engines, and Microsoft Office is essential, and certifications in hospitality management can be advantageous. Exceptional communication, problem-solving, and leadership skills help you stand out by ensuring smooth team coordination and guest satisfaction. These skills are vital for optimizing occupancy, streamlining operations, and delivering excellent service in a competitive hospitality environment.

How to become an Assistant Reservations Manager?

To become an Assistant Reservations Manager, candidates typically need a high school diploma or equivalent, with some roles preferring or requiring a bachelor's degree in hospitality, business, or related fields. Relevant skills include customer service, communication, and proficiency with reservation systems or property management software. Gaining experience in hospitality or reservations roles can also improve chances of advancement into this position.

How much do assistant reservations managers make in the US?

Assistant reservations managers in the US typically earn between $35,000 and $50,000 annually, depending on experience, location, and the size of the organization. They often work in hospitality or travel industries, requiring strong customer service and organizational skills.

What does an assistant reservations manager do?

An Assistant Reservations Manager supports the Reservations Manager in overseeing the reservations department of a hotel, resort, or similar business. Their duties include managing daily reservation operations, supervising reservation agents, ensuring high levels of customer service, and optimizing room occupancy rates. They also assist in training staff, handling guest inquiries or complaints, and coordinating with other departments to ensure efficient booking processes. The role requires strong organizational, communication, and problem-solving skills.

What is the difference between Assistant Reservations Manager vs Reservations Agent?

AspectAssistant Reservations ManagerReservations Agent
ResponsibilitiesOversees reservation processes, manages staff, and supports the Reservations ManagerHandles booking inquiries, confirms reservations, and provides customer service
CredentialsTypically requires experience in reservations, customer service, and sometimes supervisory skillsUsually requires customer service experience and familiarity with reservation systems
Work EnvironmentOffice setting, often in hotels, resorts, or travel companiesFront desk or call center environment within similar industries

The main difference is that the Assistant Reservations Manager has supervisory and administrative duties, overseeing reservation teams, while the Reservations Agent focuses on direct customer interactions and booking tasks. The Assistant Reservations Manager plays a leadership role, whereas the Reservations Agent handles day-to-day reservations.

What are popular job titles related to Assistant Reservations Manager jobs in Wisconsin? For Assistant Reservations Manager jobs in Wisconsin, the most frequently searched job titles are:
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What cities in Wisconsin are hiring for Assistant Reservations Manager jobs? Cities in Wisconsin with the most Assistant Reservations Manager job openings:
Assistant Reservations Manager jobs near you

Reservations Supervisor and Owner Liaison

The Abbey Resort

Fontana, WI • On-site

$18/hr

Full-time

Posted 17 days ago

Job description

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at in all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.
BASIC FUNCTION: The Reservations & Owner Liaison Supervisor is responsible for overseeing the daily operations of the Reservations Department while serving as the primary liaison for condominium and villa owners participating in the Abbey Resort rental program. This working supervisory role provides leadership, coaching, and operational support to the Reservations team while ensuring exceptional guest service, reservation accuracy, and owner satisfaction. The position works closely with the Director of Front Office and other resort departments to support revenue goals, owner communications and support, and the overall guest experience.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
  • High school graduate or equivalent.
  • Two years reservations experience preferred.
  • Knowledge of basic computer programs.
  • One-year supervisory experience in reservations or front desk preferred.
  • Must have the ability to maintain confidentiality and exercise sound judgment when handling owner information
  • Must be able to organize time effectively and work flexible and extended hours if necessary
  • Must have basic mathematical skills for simple calculations
  • Must be able to work with minimal supervision
  • Able to sit for extended periods of time, able to lift supplies, packages, etc.
  • Able to perform several tasks simultaneously
  • Must be able to proofread

ESSENTIAL FUNCTIONS:
  • Assist the Director of Front Office, Director of Rooms, General Manager as needed.
  • Assists Reservations Team with reservations reports and produces the reports based on business needs.
  • Upsell the property to future and past guests by making reservations daily.
  • Monitor booking patterns and call volume to assist in proper staffing.
  • Maintain knowledge of resort amenities, promotions, packages, and special events
  • Support cross-functional communication with Front Office, Sales, Accounting, Housekeeping, and Revenue Management.
  • Shift coverage in the event of staff absence.
  • Coach, mentor, and train Reservations Agents
  • Resolve reservation discrepancies involving guests and third party booking partners
  • Check Reservations booked for accuracy.
  • Cancellations are processed and charged appropriately if applicable.
  • Make certain that all daily functions are executed.
  • Assist with input on all employee reviews.
  • Be able to explain the rental program to current owners.
  • Maintain information on the owner's website and set new owners up with id's and passwords.
  • Transcribe the meeting recordings and agendas.
  • Keep record of written minutes from all board meetings.
  • Serve as the primary point of contact for owners that have units on the rental program and possible new rental unit owners
  • Making of all Owner reservations
  • Tracking owner stays to ensure that they are complying with the condo declaration and not over the allotted amount of stays.
  • Maintain confidential owner information with discretion

MARGINAL FUNCTIONS:
  • Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • Perform other tasks and duties as assigned
  • Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours
  • Become familiar with Group Rooms functions so questions can be answered when Group Rooms Coordinator or Manager is not present
  • Supervise all employees and exercise decision making when Manager is not present

Rectify Housekeeping and Engineering charges.
  • Provide support to the Front Desk or Bell/Valet/Transportation.

ENVIRONMENT: Indoor shared office setting with a desk, file cabinets, computers, telephones and with brightly lit fluorescent overhead lights. Comfortable ventilation with little circulation of air.
We are an Equal Opportunity Employer
M/F/D/V

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