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Assistant Remote Chat Operator Jobs in Seattle, WA

Fortive

Executive Assistant

Everett, WA · Remote

Executive Assistant Remote, United States (Remote) Fortive is seeking a highly capable Executive ... operating partner, exercise sound judgment daily, and contribute significantly to how work gets ...

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Assistant Remote Chat Operator information

What is the difference between Assistant Remote Chat Operator vs Customer Service Representative?

AspectAssistant Remote Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote, online chat platformsRemote or in-office, call centers or online
Industry UsageCustomer support, tech support, e-commerceRetail, telecom, banking, tech
Search & Comparison IntentYesYes

The Assistant Remote Chat Operator and Customer Service Representative roles share similarities in credentials and work environment, often serving customers via online platforms. However, the Assistant Remote Chat Operator typically focuses solely on chat-based support, while Customer Service Representatives may handle calls and emails as well. Both roles are essential in customer support industries and are frequently compared by job seekers seeking remote support positions.

What are popular job titles related to Assistant Remote Chat Operator jobs in Seattle, WA? For Assistant Remote Chat Operator jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Assistant Remote Chat Operator jobs in Seattle, WA look for? The top searched job categories for Assistant Remote Chat Operator jobs in Seattle, WA are:
Assistant Remote Chat Operator jobs near you

Service Desk Technician L2

Milestone Technologies, Inc.

Bellevue, WA • Remote

Temporary

Re-posted 7 days ago

Job description

Would you like to work in a dynamic fast-moving environment that values social interaction as well as technical prowess? We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well. Our workplace is where you will sharpen existing skills and develop new ones around new technology as it emerges. It is a bright, vibrant, challenging environment that leave you feeling like you've helped make an impact. We need people who can hold a conversation as well as resolve complex technical issues effectively and efficiently through multiple mediums (chat, ticket, phone). We want people for whom going over and above is second nature, who value the people behind the problems, and for whom technology is their passion. We want to deliver the best IT Help Desk experience in the world and if you think you are up to the challenge, read on.

Apply critical thinking to complex user requests and provides as much context and information as possible to deliver the best solutions as quickly as possible
Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network
Support user requests and performs remote installations as needed
Assist remote users with access problems ranging from password resets to network access failures
Support messaging & calendaring services and content collaboration
Support issues with mobile devices
Lead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, effectiveness; this technician then takes actions based on the current trends in service
Attend and participate in weekly team syncs by driving actionable discussions
Display learning agility by actively seeking answers when technically challenged
Seek feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements

Skills

HS Diploma or GED

3+ years of experience in a Help Desk role w/walk-up service required, VIP support preferred

Strong interpersonal communication skills with a high degree of empathy is a must

Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures required

Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required

Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required

Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus

Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred

Experience in supporting PCs and Windows OS in a commercial or enterprise environment

Strong knowledge of supporting iOS and Android devices in a commercial or enterprise environment

Working knowledge of video collaboration, including tools like Zoom, WebEx, etc.

Working knowledge of Active Directory and basic AD administration

Employment Type: US Temporary FT

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