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Assistant Qsys Jobs (NOW HIRING)

ZIEHL-ABEGG

Customer Service Administrator

Winston Salem, NC · On-site

$16.50 - $22/hr

Register complaints in QSYS and CRM systems. * Respond to customer complaints within 24 hours of ... Track root cause analysis and complaint trends in Complaint Management Software. * Assist in ...

Aptiv

QLIK Programmer / Quality Data Analyst

Troy, MI · On-site

Maintain and improve existing Qlik applications. * Assist in the implementation and maintenance of ... QSYS), and customer feedback platforms. * Maintain and organize large datasets, ensuring data ...

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Assistant Qsys information

What is an assistant Qsys?

Assistant Qsys typically refers to professionals who assist in the use, configuration, or management of Qsys, which is a system integration tool developed by Intel for FPGA design. These assistants support engineers by helping to create, organize, and connect hardware components within the Qsys environment, streamlining the development process. Their role often includes troubleshooting system integration issues, managing IP cores, and ensuring that hardware designs are efficiently implemented. They may also help document workflows and provide technical support to other team members.

What are the key skills and qualifications needed to thrive as an assistant Qsys?

To thrive as an Assistant Qsys, you need a foundational understanding of digital system design, FPGA development, and hardware description languages, typically supported by a degree in electrical or computer engineering. Familiarity with Quartus Prime, Qsys system integration tool, and experience with simulation tools like ModelSim are commonly required. Strong analytical thinking, attention to detail, and effective teamwork help you manage complex hardware projects and troubleshoot issues efficiently. These skills are essential to ensure robust, scalable digital system solutions and successful project delivery in FPGA-based environments.

How does an assistant Qsys typically collaborate with cross-functional engineering teams during project development?

As an Assistant Qsys, you will often work closely with hardware, firmware, and software engineers to integrate and optimize FPGA-based systems using the Qsys system integration tool. Collaboration usually involves participating in design reviews, assisting with component selection, and troubleshooting integration issues. Effective communication and documentation skills are crucial, as you'll help bridge the gap between design requirements and system implementation, ensuring that all modules interface correctly and efficiently.

What is the difference between Assistant Qsys vs Technician Qsys?

AspectAssistant QsysTechnician Qsys
CredentialsTypically high school diploma or equivalent; some certificationsTechnical certifications or associate degree often preferred
Work EnvironmentOffice or client sites, assisting with system setup and supportField or lab settings, performing installation, troubleshooting, and maintenance
Employer & IndustryAV integrators, IT firms, security companiesAV companies, security system providers, IT service providers
Common TasksSupporting system setup, basic troubleshooting, documentationInstalling, configuring, diagnosing, and repairing Qsys systems

In summary, Assistant Qsys roles focus on supporting and assisting with system setup and documentation, often requiring less technical certification. Technician Qsys positions involve hands-on installation, troubleshooting, and maintenance, requiring more technical skills and certifications. Both roles are essential in the AV and security industries but differ in responsibilities and required credentials.

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Assistant Qsys jobs near you
Infographic showing various Assistant Qsys job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Customer Service Administrator

ZIEHL-ABEGG Inc.

Winston Salem, NC • On-site

$16.50 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Ziehl-Abegg rating

8.7

Company rating: 8.7 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Customer Service Administrator

With over 100 years' accumulated experience, ZIEHL-ABEGG is the world leading fan and motor manufacturer. We are the proven leader in the fan and ventilation market, providing innovative and energy efficient solutions to our business partners and customers.

The Customer Service Administrator is responsible for the commercial handling of customer complaints and the coordination of service-related administrative processes. This includes managing the North American RMA process, issuing quotes and invoices, tracking complaint data, and supporting internal teams with documentation and communication. The role ensures that all commercial aspects of the complaint and service process are handled efficiently, accurately, and in compliance with internal procedures.

Your main responsibilities will be:

Complaint Intake & Documentation

  • Verify completeness of complaint documentation and request missing information.
  • Register complaints in QSYS and CRM systems.
  • Respond to customer complaints within 24 hours of receipt.

RMA & Service Process Coordination

  • Manage the North American RMA process from intake to closure.
  • Monitor, track, and report on incoming and outgoing RMAs.
  • Organize RMA data for service trips and coordinate with logistics.

Quoting, Invoicing & Reporting

  • Generate quotes for repairs and issue invoices for return shipments.
  • Create ProForma invoices for service-related items.
  • Arranging pickups for items being returned to ZAUS
  • Responsible for all billing to ZASE for service-related costs.
  • Generate monthly Q-Cost reports related to service activities.

Customer & Internal Communication

  • Communicate with customers via phone, email, and other tools.
  • Provide regular updates on complaint status and outcomes, including RMA, RCA, and 8D updates.
  • Coordinate with Service Technicians, Quality, R&D teams, A/R, SALES. Project engineering, Logistics, sales support, and sales order team

Complaint Evaluation & Closure

  • Track root cause analysis and complaint trends in Complaint Management Software.
  • Assist in product failure analysis documentation for customer communication.
  • Finalize complaints by uploading findings and closing financial records.

Training & Support

  • Train new employees on complaint handling and system usage.
  • Perform other duties as assigned.

Job Requirements:

  • Ability to sit and work at a computer for extended periods.
  • Ability to work independently and as part of a team.
  • Flexibility to adapt to changing priorities and workloads.
  • Authorized to work for any employer in the United States.
  • Valid driver's license and passport

We offer:

  • Tuition Reimbursement Program- We encourage team members to continue their education to support their current or future work.
  • We offer a comprehensive benefits package including Health, Dental and Vision options.
  • Company-paid Life insurance, Short and Long-Term Disability insurance, and Parental leave.
  • 401(k) retirement account with a generous company match
  • Phenomenal work life balance offering twenty (20) days of Paid Time Off (PTO) per calendar year.
  • Holidays totaling eleven days (11) per calendar year including a floating holiday of employee's choice.
  • Career advancement and training opportunities
  • We welcome candidates from all backgrounds and are dedicated to providing an inclusive environment where everyone feels valued and supported.
  • EEO compliant employer

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