Assistant Practice Manager Jobs in Tennessee (NOW HIRING)

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ESSENTIAL FUNCTIONS

• Implements procedures for enhancing levels of service and quality and enforces medical office policies and procedures in a mid-size practice.
• Develops guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary.
• Establishes and maintains efficient and responsive patient flow system.
• Schedules and facilitates regular office meetings with providers and office staff.
• Ensures proper registration and insurance pre-verification management processes are followed, including warm transfers to centralized functions.
• Prepares weekly schedule for staff, ensuring proper staffing to support daily office operations, including directly monitoring workflow to ensure accuracy and maximum efficiency in a mid-size practice.
• Supports and upholds policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance.
• Oversees maintenance of patient records, including storage and transfer.
• Establishes performance improvement goals for the office, remaining in alignment with the goals and objectives of the department.
• Works collaboratively with providers to build templates in alignment with department expectations and manage ongoing schedule changes.
• Responsible for recruiting, hiring, orientation, training, development and evaluation, and staff management in a mid-size practice.
• Manages clinical staff in collaboration with the site medical director and or nurse manager.
• Ensures initial new employee and annual staff mandatories are completed and tracked for compliance.
• Conducts timely and thorough employee end-of-probation and annual performance appraisals.
• Performs weekly input and review of payroll in electronic payroll systems.
• Manages and approves staff requests for time off and overtime.
• Monitors employee engagement and serves as a change management leader to foster a positive work environment in a mid-size practice.
• Oversees performance management and corrective discipline processes as needed.
• Accesses and interprets patient satisfaction survey data and regularly share results with providers and staff.
• Serves as a patient relations advocate by demonstrating skills in resolving difficult patient complaints and concerns.
• Defines expectations for patient satisfaction and lives the brand for UR medicine.
• Monitors charge reconciliation process, including production of weekly reports.
• Assists in preparing annual and capital budgets, including required justifications, and effectively manages within budgeted parameters.
• Responsible for control and accuracy of petty cash, cash reconciliation, and balancing of daily deposits.
• Develops cost reduction and expense management initiatives in collaboration with site medical director.
• Hold staff accountable for target achievement.
• Processes pharmaceutical, supply and other types of orders timely and accurately from approved vendor lists.
• Maintains provider schedules to ensure adequate visit volumes for patient access and financial performance.
• Oversees the bi-annual inventory process.
• May assist clinic/practice with oversight of revenue generating programs based on quality initiatives to improve population health metrics, specifically focused on the pay-for-performance programs.
• Engages practice performance in clinical quality initiatives through maximizing the number of patients seen for risk-adjustable visit types on a yearly basis and supporting data analytic work and patient outreach.
• Responsible for maintaining high levels of quality service, environment and compliance with local, state and federal regulation and standards.
• Oversees completion and submission of quality reports.
• In collaboration with practice providers(s), oversees clinical compliance for quality assurance, documentation, and reporting.
• Ensures compliance with standard, HIPAA, OSHA and JCAHO policies.
• Develops and trains/practices for emergency and disaster planning protocols.
• Understands and enforces patient rights and organizational ethics philosophies.
• Attends monthly meetings per department requirements.
• Acts as liaison with property managers to manage and address issues with property/facility.
• Administers CME benefits and provides monthly reports to providers.
• May serve as eRecord superuser.
• May participate on ambulatory committees to review best practices.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Associate's degree preferably with coursework in business administration or health care administration and 3 years administrative experience with one of those years' healthcare management required
• Bachelor's degree preferred
• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Electronic Medical Record (EMR) skills (with training) with proficiency in all aspects, including template building and billing knowledge preferred
• Advanced knowledge of medical practices, terminology, and reimbursement policies preferred
• Microsoft Outlook email skills preferred
• Electronic filing skills preferred
• Typing skills preferred
• Intermediate proficiency with Microsoft Word and Excel preferred

LICENSES AND CERTIFICATIONS

• Notary License within 1 year preferred

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