Assistant Pos Technical Support Jobs in Oregon (NOW HIRING)

Pleasenotethatwearenotcurrentlyacceptingresumesoradditionalsupport fromtalentagenciesorthird-partysources.Anyresumesreceivedfromthesesourceswillbeconsideredunsolicited.

Wevalueintegrityandclearcommunicationwithourpartners,andappreciateyourunderstandinginthismatter.

The role, at a glance:

Can you talk to anyone?Do you enjoy helping people,stayingorganized, and keeping things running smoothly?Have you ever been accused of being a little too good atspreadsheets?We're looking for you!

A Technical Support Coordinatorprovidesa stellarexperienceto callersas our first point of contactwithour Technical Support line.The TSC will also assist with administrative activities such as creating Return Authorizations (RAs).

Your goal is to efficiently and empathetically gather information from our callers and get them on their way to their most expeditious solution. Calls rarely exceed 10 minutes and will result in a support ticket that you will assign to the next appropriate technician.

How you'll contribute:

• Answer inbound phone callsfor up to 6 hours per day(~30/day). Determine thereason for the call and quickly route the customer to the best available technical resource

• Speak clearly and compassionately with Biamp customers (primarilycommercialAV integrators, consultants, and administrators)

• Accurately log customer interactions in our ticketing software.You'll verify contact information (full name, phone number, email address), an issue description, and system details for our technicians

• Organize ideas and communicate oral and written messages that are appropriate to a variety of audiences and circumstances

• Process ~10 repair requests per day.Coordinate returns and repairs of Biamp productsand process Repair Authorizationsas needed

• Strong interest in independent learning and research.We will help youlearnour products and build a working vocabulary of basic audio, video, and networking terms

A successful candidate should have:

• A2-Year Degree or a High School diploma and equivalent work experience

• 1 or more yearsofexperience in a customer-facing role

• Strong written and verbal communication skills

• Excellent organizational and interpersonal skills.Demonstratetheability to stayorganized,bepatient, and diffuse challenging situations using appropriate methods

• Comfort using basic Microsoft Office applications (Outlook, Word, Excel)

• The abilityto work effectively with people of diverse backgrounds

Some nice-to-haves:

• 1 or more years of relatedexperience in AV

• Experience with networks and other IT technologies

• Call centeror document processingexperience

Work Environment:

• Stand or sit for long periods

• In-Office Environment (not remote)

What we offer:

• Medical, Dental, and Vision

• 3 weeks annual PTO and 9 paid holidays

• 401(k) + matching

• Employer-paid base life insurance, short, and long-term disability

• Health savings accounts (with Biamp contribution) and flexible spending accounts

• Tuition reimbursement

• Charitable donation matching

• Discretionary company achievement bonus

• Referral bonuses

Who is Biamp?

We make the world's most extraordinary audio and video solutions. For over 50 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.

As we grow to meet our customers' needs and evolve to address the challenges of tomorrow, one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences.

About our company:

At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don't succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.