The Assistant Parts Manager supports the Parts Manager by overseeing inventory control, processing orders, supervising a dynamic team, and managing the receiving of shipments. This role typically involves working closely with a small team of people and utilizing a combination of tools and systems for efficient parts tracking and management.
Responsibilities
- Department Operations
- Assist in leading an AMAZING parts department
- Provide support to the service and sales departments
- Guide employees with customer service, parts sales, inventory, reconciliation of receipts, complicated transactions
- Assign tasks to team members
- Provide training for parts associates
- Assist in the development and retention of team members
- Monitor department activities and report areas for improvement to Parts Manager
- Enforce company policies and procedures, including emergency plan and safety rules, and provide training where needed
- Fill in when needed, such as during absences or busy times
- Customer Service
- Ensure exceptional customer service, greeting and assisting customers, responding promptly and professionally, and handling customer inquiries and complaints
- Instruct customers on basic use and procedures; direct customers to the appropriate resource for information, when needed
- Monitor activities to ensure customers receive proper parts and receive exceptional customer service, in person and by phone
- Inventory
- Assist in maintaining department inventory for resale and for service, working with other store locations on inventory and ordering
- Examine merchandise to ensure it is correctly priced and displayed
- Authorize payments and merchandise returns
- Freight out parts
Qualifications:
- Minimum of three years’ experience working in a parts department or equivalent
- Previous experience leading, training and developing others preferred
- Excellent customer service skills, including conflict resolution and communication
- Strong computer and technical skills
- Strong organization skills, promoting a clean and safe working environment
- Ability to repeatedly lift up to 75 pounds, with or without accommodation, and stand for extended periods of time
- Possess a high school diploma or equivalent
- Forklift certification or ability to obtain