Assistant Manager Supervisor Jobs in Calgary, AB

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Assistant Manager, Sales supports the Manager, Sales by providing day to day supervision and guidance to associates in an effort to achieve the highest standards of luxury sales and service.

Specific responsibilities include (but are not limited to) the following:

• Provide sales floor supervision by spending the majority of the time on the selling floor
• Coach and train associates to maintain luxury standards and achieve customer service targets
• Resolves customer issues and/or complaints and keeps manager informed
• Makes recommendations on changes and/or solutions to enhance customer sales and service standards
• Actively participate as a training facilitator for sales and service programs and other company training programs as required
• Assist in the launch and maintenance of selling tools and sales and service programs
• Assists associates in developing, maintaining and growing an active store client base and strong customer relationships
• Participates in the recruitment and selection of associates
• Assigns work and assignments to associates as required
• Provide feedback to Manager, Sales on inventory performance, merchandising presentation standards, customer trends and issues
• Provides input into associate performance assessments and appraisals, performance improvement plans
• Assists in organizing and conducting regular department team meetings and helps keep the team informed on upcoming sales and service initiatives
• Maintain high standards of merchandise presentation at all times
• Maintain day to day operational awareness of leased businesses within area to ensure seamless customer service, elevating issues to Manager as required
• Model leadership behaviours that promote a culture of open communication, employee development and trust
• Maintain all Health & Safety practices to code
• Perform other duties as assigned
• Ensure compliance with privacy policies, regulations, and cyber security measures.

The ideal candidate:

• 1-3 years supervisory experience with accountability for sales and service
• Proven track record of exceeding sales and profit targets
• Is adaptable and comfortable with change
• Retail selling experience in a luxury environment preferred
• Confident and effective communication (written & verbal) and interpersonal skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Entrepreneurial spirit

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Directeur(trice) Adjoint(e), Ventes

Le/la directeur(trice) de ventes adjoint(e) soutient le/la directeur(trice) de ventes en assurant la supervision et l'orientation au jour le jour des conseillers dans le but d'atteindre les normes les plus elevees en matiere de vente et de service dans le secteur du luxe.

Les responsabilites specifiques comprennent (sans toutefois s'y limiter) ce qui suit :

• Assurer la supervision de l'aire de vente en passant la majorite de son temps dans l'aire de vente
• Offrir du mentorat et former les conseillers afin de maintenir les normes de luxe et d'atteindre les objectifs de service a la clientele
• Resoudre les problemes ou les plaintes des clients et tenir le/la directeur(trice) au courant
• Faire des recommandations sur les changements ou les solutions visant a ameliorer les normes de vente et de service a la clientele
• Participer activement en tant qu'animateur de formation aux programmes de vente et de service, ainsi qu'a d'autres programmes de formation de l'entreprise, au besoin
• Aider au lancement et a l'entretien des outils de vente et des programmes de vente et de service
• Aider les conseillers a developper, a maintenir et a cultiver une clientele active et des relations solides avec les clients
• Participer au recrutement et a la selection des conseillers
• Assigner le travail et les affectations aux conseillers, au besoin
• Fournir une retroaction au/a la directeur(trice) de ventes sur le rendement des stocks, les normes de presentation du marchandisage, les tendances et les problemes des clients
• Participer a l'evaluation et a l'appreciation du rendement des conseillers et aux plans d'amelioration du rendement
• Participer a l'organisation et a la conduite des reunions regulieres de l'equipe du service et aider a tenir l'equipe au courant des initiatives a venir en matiere de ventes et de services
• Maintenir en tout temps des normes elevees en matiere de presentation des marchandises
• Maintenir au jour le jour la sensibilisation operationnelle des entreprises concedees afin d'assurer un service a la clientele sans faille, en transmettant les problemes au/a la directeur(trice), au besoin
• Adopter des comportements de leadership qui favorisent une culture de communication ouverte, de perfectionnement des employes et de confiance
• Maintenir toutes les pratiques en matiere de sante et de securite conformement au code
• Effectuer les autres taches qui lui sont assignees
• Assurer le respect en matiere de protection de la vie privee, des reglementations et des mesures de cybersecurite.

Le/la candidat(e) ideal(e) possede :

• De 1 a 3 ans d'experience en supervision avec responsabilite de la vente et du service
• Une experience prouvee de depassement des objectifs de ventes et de profit
• Une capacite d'adaptation et est a l'aise avec le changement
• De l'experience en vente au detail dans un environnement de luxe de preference
• Des competences en communication (ecrite et verbale) et en relations interpersonnelles confiantes et efficaces
• Une maitrise de la suite Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Un esprit d'entreprise
• Excellente communication en francais et en anglais

L'evaluation du succes :

• Contribution aux objectifs financiers
• Objectifs individuels lies a la realisation des objectifs du service
• Retroactions des clients internes et externes

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Echelle salariale a l'embauche :$57,000.00 - $69,000.00 / 57.000,00$ - 69.000,00$ (per year / par an)Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La remuneration finale pour ce poste sera determinee sur la base des competences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'evaluation de sa contribution au poste a l'issue de la procedure d'entrevue. La fourchette indiquee est la fourchette de depart pour ce poste. Les offres peuvent varier en fonction de l'experience, des qualifications, du rendement et des conditions du marche local. Nous nous efforcons d'offrir une remuneration competitive qui corresponde a la contribution du candidat a notre equipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre tres convoitee remise d'employe.