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Assistant Manager Client Services Jobs (NOW HIRING)

Access TCA

Manager, Client Services

Northbridge, MA · On-site

Manager, Client ServicesThe Manager, Client Services supports the members of the Client Services ... Assist in the oversight of project timelines, ensuring projects remain on time, on strategy, and on ...

Whalar Group

Manager, Client Services

New York, NY · Hybrid

$66K/yr

Manager, Client Services Location: New York, NY Start Date : ASAP Whalar, part of Accenture Song is the leading, most awarded Creator and Social agency. We transform brands into cultural drivers by ...

Roku, Inc.

Manager, Client Services

Chicago, IL · On-site

$144K - $165K/yr

The Client Services team is responsible for managing and growing Roku's partnerships with Advertisers and ultimately enabling our clients to reach their business objectives. What is the role? The ...

Valley Bank

Manager, Client Services

Los Angeles, CA · On-site

Manage efforts for the Corporate and Middle Market Commercial Servicing team to provide elite service. * Partner and collaborate with the leaders within the assigned market vertical (Commercial Real ...

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Assistant Manager Client Services information

What does an assistant manager client services do?

An Assistant Manager Client Services plays a key role in supporting the client services team by managing client relationships, resolving issues, and ensuring high-quality service delivery. They often supervise junior staff, assist with onboarding new clients, and act as a point of contact for client inquiries or escalations. Additionally, they help develop strategies to improve client satisfaction and may participate in training or process improvement initiatives. This role requires strong communication, problem-solving, and organizational skills to ensure clients have a positive experience.

What are the key skills and qualifications needed to thrive as an assistant manager client services?

To thrive as an Assistant Manager Client Services, you need a solid background in customer service management, problem-solving, and a bachelor's degree in business or a related field. Familiarity with CRM software, reporting tools, and sometimes certifications in customer service or project management are commonly required. Outstanding interpersonal skills, leadership abilities, and effective communication set top performers apart in this role. These skills ensure seamless client experiences, efficient resolution of issues, and the ability to lead teams towards achieving service excellence.

What are some common challenges faced by assistant managers client services, and how can they effectively address them?

Assistant Managers in Client Services often encounter challenges such as managing client expectations, resolving escalated issues, and balancing the needs of clients with organizational policies. To effectively address these challenges, strong communication skills and proactive problem-solving are essential. Building positive relationships with clients and fostering a collaborative team environment can help anticipate and resolve concerns efficiently. Additionally, staying organized and keeping up with product or service updates enables Assistant Managers to provide informed support and guidance to both clients and their teams.

What is the difference between Assistant Manager Client Services vs Customer Service Supervisor?

AspectAssistant Manager Client ServicesCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree, relevant certificationsHigh school diploma or equivalent, some experience preferred
Work EnvironmentOffice setting, client-facing roles, team managementCustomer support centers, team supervision, direct customer interaction
Employer & Industry UsageFinancial services, consulting, telecom, retailRetail, telecom, banking, hospitality
Search & Comparison IntentUnderstanding managerial responsibilities, career progressionOperational roles, team management, customer interaction

The Assistant Manager Client Services typically holds a managerial role with responsibilities in overseeing client accounts and leading teams, often requiring a bachelor's degree. In contrast, a Customer Service Supervisor focuses on supervising customer support teams and ensuring service quality, usually with less formal education. Both roles are common in service-oriented industries but differ in scope and level of responsibility.

What cities are hiring for Assistant Manager Client Services jobs?

Cities with the most Assistant Manager Client Services job openings:

What states have the most Assistant Manager Client Services jobs?

States with the most job openings for Assistant Manager Client Services jobs include:

What are popular job titles related to Assistant Manager Client Services jobs?

For Assistant Manager Client Services jobs, the most frequently searched job titles are:

Assistant Manager Client Services jobs near you
Infographic showing various Assistant Manager Client Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Manager, Client Services

Northbridge, MA • On-site

Access TCA
Marketing • 51 - 200 employees
Learn more about Access TCAexternal

Other

Posted 7 days ago

Job description

Manager, Client ServicesThe Manager, Client Services supports the members of the Client Services team by providing operational support and facilitation of daily processes, and delivering and sustaining the highest level of client service. In this role, the Manager, Client Services will help fuel Access’ growth by meeting account revenue goals driving revenue generation efforts and new business development within existing accounts.What you’ll do:Assist in the oversight of project timelines, ensuring projects remain on time, on strategy, and on budgetProvide support to the Sr. Managers on client calls, as well as take the lead when necessaryIdentify opportunities to upsell within current accounts; work with management to develop a strategy for expanding into additional areas of their business including meetings and eventsSupport the Client Services team in development of project budgets and proactively manage internal client resources to meet overall account revenue goalsWork closely with the Director, Production and Director, Project Management to ensure progress and quality of projectsInterface with vendors to ensure deliverables are achievedAnalyze client input, together with background knowledge, research, field feedback, etc., to assist the Client Services team in the development of full communication plansMaintain current knowledge of the industry, trends, and competitive practices to ensure Access maintains an edge over competitionPerform administrative tasks related to travel, expense, and time off approvalsWhat we’d love to see:Corporate tradeshow/meeting and event experience preferred5 plus years of experience in a client service-related positionStrong verbal and written communication skillsAbility to assist managers in developing, proposing, and selling a full line of company products and services to existing clientsCapable of analytical thinking and problem solvingDemonstrated strong attention to detail, personal organization, dynamic presentation, and interpersonal skillsProficient in MS Office programsKnowledge of virtual environments a plus but not requiredAbility to travel up to 30% of the time #J-18808-Ljbffr

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