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Assistant Manager Client Services Jobs in Arizona

... managed services Develop multi-year account plans aligned with client business and technology priorities Drive revenue growth through upselling, cross-selling, and new service offerings Partner with ...

... Client Services.The Assistant Manager will oversee the service and consignment team. In addition ... this role will serve clients (internal and external) through the development and implementation of ...

Client Services Associate

Scottsdale, AZ ยท On-site

$17 - $20/hr

Client Services Associate - IV Nutrition Scottsdale Do you thrive on providing exceptional customer ... manage client intake forms, and ensure accurate medical information is collected. * Assist medical ...

Client Services Associate - IV Nutrition Scottsdale Do you thrive on providing exceptional customer ... manage client intake forms, and ensure accurate medical information is collected. * Assist medical ...

Client Services Associate

Scottsdale, AZ ยท On-site

$17 - $20/hr

Client Services Associate - IV Nutrition Scottsdale Do you thrive on providing exceptional customer ... manage client intake forms, and ensure accurate medical information is collected. * Assist medical ...

eDiscovery Client Services Manager

Phoenix, AZ ยท Remote

$130K - $145K/yr

The Client Services Manager functions as a key leader in successfully managing the Client Services team and assigned client relationships through effective project management coordination and ...

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Assistant Manager Client Services information

What does an assistant manager client services do?

An Assistant Manager Client Services plays a key role in supporting the client services team by managing client relationships, resolving issues, and ensuring high-quality service delivery. They often supervise junior staff, assist with onboarding new clients, and act as a point of contact for client inquiries or escalations. Additionally, they help develop strategies to improve client satisfaction and may participate in training or process improvement initiatives. This role requires strong communication, problem-solving, and organizational skills to ensure clients have a positive experience.

What are the key skills and qualifications needed to thrive as an assistant manager client services?

To thrive as an Assistant Manager Client Services, you need a solid background in customer service management, problem-solving, and a bachelor's degree in business or a related field. Familiarity with CRM software, reporting tools, and sometimes certifications in customer service or project management are commonly required. Outstanding interpersonal skills, leadership abilities, and effective communication set top performers apart in this role. These skills ensure seamless client experiences, efficient resolution of issues, and the ability to lead teams towards achieving service excellence.

What are some common challenges faced by assistant managers client services, and how can they effectively address them?

Assistant Managers in Client Services often encounter challenges such as managing client expectations, resolving escalated issues, and balancing the needs of clients with organizational policies. To effectively address these challenges, strong communication skills and proactive problem-solving are essential. Building positive relationships with clients and fostering a collaborative team environment can help anticipate and resolve concerns efficiently. Additionally, staying organized and keeping up with product or service updates enables Assistant Managers to provide informed support and guidance to both clients and their teams.

What is the difference between Assistant Manager Client Services vs Customer Service Supervisor?

AspectAssistant Manager Client ServicesCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree, relevant certificationsHigh school diploma or equivalent, some experience preferred
Work EnvironmentOffice setting, client-facing roles, team managementCustomer support centers, team supervision, direct customer interaction
Employer & Industry UsageFinancial services, consulting, telecom, retailRetail, telecom, banking, hospitality
Search & Comparison IntentUnderstanding managerial responsibilities, career progressionOperational roles, team management, customer interaction

The Assistant Manager Client Services typically holds a managerial role with responsibilities in overseeing client accounts and leading teams, often requiring a bachelor's degree. In contrast, a Customer Service Supervisor focuses on supervising customer support teams and ensuring service quality, usually with less formal education. Both roles are common in service-oriented industries but differ in scope and level of responsibility.

What cities in Arizona are hiring for Assistant Manager Client Services jobs?

Cities in Arizona with the most Assistant Manager Client Services job openings:

Infographic showing various Assistant Manager Client Services job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Manager - Client services

Phoenix, AZ โ€ข On-site

Virtusa Corporation
IT Servicesย โ€ขย 10K+ employees

Full-time

Posted 29 days ago


Job description

Key Responsibilities
Own P&L and overall account strategy for a Tier 1 banking client
Build and nurture executive-level relationships (CIO, CTO, business heads)
Identify and drive opportunities across application development, AI, Digital transformation, cloud, data, and managed services
Develop multi-year account plans aligned with client business and technology priorities
Drive revenue growth through upselling, cross-selling, and new service offerings
Partner with delivery teams to ensure high-quality execution and customer satisfaction
Lead RFP responses, solution positioning, and deal negotiations
Ensure governance, compliance, and risk management aligned with banking standards
Stay current on banking technology trends (e.g., cloud adoption, AI/ML, payments modernization)
Required Qualifications
15+ years of experience in IT services / software services account management
Strong track record managing and growing large enterprise (Tier 1) banking accounts
Deep understanding of banking technology landscape (core banking, digital channels, payments, risk & compliance)
Experience selling and delivering services such as application development, cloud, data engineering, QA, and managed services
Proven ability to meet or exceed revenue and margin targets
Strong executive presence and stakeholder management skills
Preferred Qualifications
Experience with global delivery models (onshore/offshore)
Exposure to hyperscalers (AWS, Azure, Google Cloud)
MBA or equivalent
Key Skills
Strategic account management
Enterprise sales & deal structuring
Relationship building at C-level
Financial acumen (P&L ownership)
Delivery oversight & governance
Negotiation and influencing
Success Metrics
Year-over-year revenue and margin growth
Expansion of service lines within the account
Client satisfaction and retention
Deal pipeline and large deal closures
Delivery quality and SLA adherence

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About Virtusa

Sourced by ZipRecruiter

We are builders, makers, and doers with the technical skills and domain expertise to transform your business at scale and speed without disruption. Our unique Engineering First approach blends deep industry expertise and empowered, agile teams, to create holistic solutions that seamlessly move the business forward. We help clients engage with new technology paradigms to creatively build solutions that drive them to the forefront of their industries.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Westborough, MA, US

Year founded

1996

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