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Assistant Manager Client Services Jobs in Georgia

GardaWorld

Client Services Manager

Savannah, GA · On-site

$70K/yr

As a Security Client Services Manager, you'll be the trusted link between our clients and our ... business unit * Assist in the development and implementation of staffing schedules, budgets ...

GardaWorld

Client Services Manager

Savannah, GA · On-site

$70K/yr

As a Security Client Services Manager, you'll be the trusted link between our clients and our ... Assist in the development and implementation of staffing schedules, budgets, payroll, and other ...

GardaWorld

Client Services Manager

Savannah, GA · On-site

$70K/yr

As a Security Client Services Manager, you'll be the trusted link between our clients and our ... business unit * Assist in the development and implementation of staffing schedules, budgets ...

GardaWorld

Client Services Manager

Savannah, GA

$70K/yr

As a Security Client Services Manager, you'll be the trusted link between our clients and our ... Assist in the development and implementation of staffing schedules, budgets, payroll, and other ...

GardaWorld

Client Services Manager

Savannah, GA · On-site

$70K/yr

As a Security Client Services Manager, you'll be the trusted link between our clients and our ... business unit * Assist in the development and implementation of staffing schedules, budgets ...

Epiq

eDiscovery Client Services Manager

Atlanta, GA · Remote

$130K - $145K/yr

The Client Services Manager functions as a key leader in successfully managing the Client Services team and assigned client relationships through effective project management coordination and ...

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Assistant Manager Client Services information

What does an assistant manager client services do?

An Assistant Manager Client Services plays a key role in supporting the client services team by managing client relationships, resolving issues, and ensuring high-quality service delivery. They often supervise junior staff, assist with onboarding new clients, and act as a point of contact for client inquiries or escalations. Additionally, they help develop strategies to improve client satisfaction and may participate in training or process improvement initiatives. This role requires strong communication, problem-solving, and organizational skills to ensure clients have a positive experience.

What are the key skills and qualifications needed to thrive as an assistant manager client services?

To thrive as an Assistant Manager Client Services, you need a solid background in customer service management, problem-solving, and a bachelor's degree in business or a related field. Familiarity with CRM software, reporting tools, and sometimes certifications in customer service or project management are commonly required. Outstanding interpersonal skills, leadership abilities, and effective communication set top performers apart in this role. These skills ensure seamless client experiences, efficient resolution of issues, and the ability to lead teams towards achieving service excellence.

What are some common challenges faced by assistant managers client services, and how can they effectively address them?

Assistant Managers in Client Services often encounter challenges such as managing client expectations, resolving escalated issues, and balancing the needs of clients with organizational policies. To effectively address these challenges, strong communication skills and proactive problem-solving are essential. Building positive relationships with clients and fostering a collaborative team environment can help anticipate and resolve concerns efficiently. Additionally, staying organized and keeping up with product or service updates enables Assistant Managers to provide informed support and guidance to both clients and their teams.

What is the difference between Assistant Manager Client Services vs Customer Service Supervisor?

AspectAssistant Manager Client ServicesCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree, relevant certificationsHigh school diploma or equivalent, some experience preferred
Work EnvironmentOffice setting, client-facing roles, team managementCustomer support centers, team supervision, direct customer interaction
Employer & Industry UsageFinancial services, consulting, telecom, retailRetail, telecom, banking, hospitality
Search & Comparison IntentUnderstanding managerial responsibilities, career progressionOperational roles, team management, customer interaction

The Assistant Manager Client Services typically holds a managerial role with responsibilities in overseeing client accounts and leading teams, often requiring a bachelor's degree. In contrast, a Customer Service Supervisor focuses on supervising customer support teams and ensuring service quality, usually with less formal education. Both roles are common in service-oriented industries but differ in scope and level of responsibility.

What cities in Georgia are hiring for Assistant Manager Client Services jobs?

Cities in Georgia with the most Assistant Manager Client Services job openings:

Assistant Manager Client Services jobs near you

Manager Client Services

Atlanta, GA • On-site

Worldwide TechServices
IT Services • 1 - 5K employees
Learn more about Worldwide TechServicesexternal

Full-time

Re-posted 3 days ago

Worldwide TechServices rating

4.9

Company rating: 4.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

American Technology Services (ATS) is a Managed Services and Managed Security Services Provider providing unparalleled Information Technology services to businesses, organizations, and government agencies. For over 28 years, ATS has been helping organizations manage risk, align IT with the needs of the business, and gain efficiencies through new and innovative technology solutions.   

What Worldwide TechServices employees say

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Hours and flexibility

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