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Assistant Manager Client Services Jobs in Michigan

Colliers

Client Services Coordinator

Royal Oak, MI · On-site

$17.25 - $23.25/hr

... management with a high level of business acumen and entrepreneurial spirit - which means YOU will ... In this role, you will... * Assist with listing pitches, presentations, proposals, RFI/RFP ...

Colliers

Client Services Coordinator

Royal Oak, MI · On-site

$17 - $23/hr

... management with a high level of business acumen and entrepreneurial spirit - which means YOU will ... In this role, you will... * Assist with listing pitches, presentations, proposals, RFI/RFP ...

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Assistant Manager Client Services information

What does an assistant manager client services do?

An Assistant Manager Client Services plays a key role in supporting the client services team by managing client relationships, resolving issues, and ensuring high-quality service delivery. They often supervise junior staff, assist with onboarding new clients, and act as a point of contact for client inquiries or escalations. Additionally, they help develop strategies to improve client satisfaction and may participate in training or process improvement initiatives. This role requires strong communication, problem-solving, and organizational skills to ensure clients have a positive experience.

What are the key skills and qualifications needed to thrive as an assistant manager client services?

To thrive as an Assistant Manager Client Services, you need a solid background in customer service management, problem-solving, and a bachelor's degree in business or a related field. Familiarity with CRM software, reporting tools, and sometimes certifications in customer service or project management are commonly required. Outstanding interpersonal skills, leadership abilities, and effective communication set top performers apart in this role. These skills ensure seamless client experiences, efficient resolution of issues, and the ability to lead teams towards achieving service excellence.

What are some common challenges faced by assistant managers client services, and how can they effectively address them?

Assistant Managers in Client Services often encounter challenges such as managing client expectations, resolving escalated issues, and balancing the needs of clients with organizational policies. To effectively address these challenges, strong communication skills and proactive problem-solving are essential. Building positive relationships with clients and fostering a collaborative team environment can help anticipate and resolve concerns efficiently. Additionally, staying organized and keeping up with product or service updates enables Assistant Managers to provide informed support and guidance to both clients and their teams.

What is the difference between Assistant Manager Client Services vs Customer Service Supervisor?

AspectAssistant Manager Client ServicesCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree, relevant certificationsHigh school diploma or equivalent, some experience preferred
Work EnvironmentOffice setting, client-facing roles, team managementCustomer support centers, team supervision, direct customer interaction
Employer & Industry UsageFinancial services, consulting, telecom, retailRetail, telecom, banking, hospitality
Search & Comparison IntentUnderstanding managerial responsibilities, career progressionOperational roles, team management, customer interaction

The Assistant Manager Client Services typically holds a managerial role with responsibilities in overseeing client accounts and leading teams, often requiring a bachelor's degree. In contrast, a Customer Service Supervisor focuses on supervising customer support teams and ensuring service quality, usually with less formal education. Both roles are common in service-oriented industries but differ in scope and level of responsibility.

What cities in Michigan are hiring for Assistant Manager Client Services jobs?

Cities in Michigan with the most Assistant Manager Client Services job openings:

Assistant Manager Client Services jobs near you
Infographic showing various Assistant Manager Client Services job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Client Services Manager - IDD

Monroe, MI • On-site

MONROE COMMUNITY MENTAL HEALTH AUTHORITY
Health Care and Social Assistance • 51 - 200 employees
Learn more about MONROE COMMUNITY MENTAL HEALTH AUTHORITYexternal

$26.35 - $39.84/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Key responsibilities

  • Assess the needs of consumers and/or their families and develop individual plans of service to meet those needs.

  • Coordinate, monitor, evaluate, and advocate for services to ensure they align with recovery, self-determination, and resilience principles.

  • Link consumers with external systems to provide additional services, resources, and opportunities.

Job description

ABOUT THE ORGANIZATION
  • Monroe Community Mental Health Authority is a community based mental health service organization dedicated to consumers living in Monroe County. We provide individual health services for people with any type of behavioral health concerns such as substance abuse, emotional issues, and intellectual and developmental disabilities.
  • Our mission is to enrich lives and promote wellness. We live out that mission by being an inviting resource that offers in-house, referral, and emergency services, as well as support within the community for those in need.

BENEFITS
  • Bi-weekly pay
  • Vacation, sick, and personal time
  • Four medical plans to choose from, eligible first day of hire
  • Dental
  • Vision
  • Aflac
  • Disability and life insurance provided by the Agency, optional buy-ups
  • 401a Money Purchase Pension Plan, 401a Defined Contribution, and 457 Deferred Compensation retirement plans
  • YMCA corporate discount

DESCRIPTION
Under the general supervision of the Program's Supervisor, the Client Services Manager (CSM) is responsible for:
  • Assessing the needs of the consumer and /or the consumer's' family when appropriate, and arranges, coordinates, monitors, evaluates, and advocates for services to meet the specific consumer's needs through Family / Person Center Planning (PCP) and the development of an individual plan of service (FPOS/IPOS).
  • Addressing both the individual consumer's biopsychosocial status as well as the state of the social system in which case management operates, assuring the implementation and delivery of services to consumers and in keeping with the principles of recovery, self-determination and resilience, as well as developing and maintaining a therapeutic relationship with the consumer.
  • CSM's are also responsible for linking consumers with external systems to provide additional services, resources, and opportunities consistent with qualitative and quantitative performance goals and standards established by the department.
  • In addition, Master level CSM's are assigned to provide Intensive Case Management and /or Therapeutic Interventions to their consumers. Client Services Managers may be required to provide crisis support services, possibly to include pre-screening for inpatient or partial hospitalization, if needed for assigned consumers and families.

Education, Training, and Licensing Credentials:
Pay Grade 7: (Bachelors Level) ($26.35/hr-$32.94/hr)
  • Bachelor's Degree in Social Work with State of Michigan Licensure.
    • Bachelors level such as: Licensed Bachelors of Social Work (LBSW, LLBSW)

Pay Grade 9: (Masters Level) ($31.88/hr-$39.84/hr)
  • Master's Degree in Social Work, Psychology, or Counseling with State of Michigan Licensure
    • Masters level such as:
      • Licensed Masters Social Work (LMSW, LLMSW)
      • Limited License Psychology (LLP, TLLP)
      • Licensed Professional Counselor (LPC)

Preferred Experience:
  • One (1+) or more years' experience within the specific consumer population in which the position holds responsibility (Intellectual and Developmental Disabilities).
  • MCMHA is a drug-free workplace

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