The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. * This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. * This role is responsible for ...
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
L1 Support Agent
Lehi, UT · On-site
$17 - $19/hr
The Level 1 (L1) agent's primary purpose is to listen to and solve problems for our customers ... L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering ...
L1 Support Agent
Lehi, UT · On-site
$17 - $19/hr
The Level 1 (L1) agent's primary purpose is to listen to and solve problems for our customers ... L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering ...
L1 Support Agent
Lehi, UT · On-site
$17 - $19/hr
The Level 1 (L1) agent's primary purpose is to listen to and solve problems for our customers ... L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering ...
L1 Support Agent
Lehi, UT · On-site
$17 - $19/hr
The Level 1 (L1) agent's primary purpose is to listen to and solve problems for our customers ... L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering ...
L1 Support Agent
Lehi, UT · On-site
$17 - $19/hr
The Level 1 (L1) agent's primary purpose is to listen to and solve problems for our customers ... L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering ...
Quick apply
L1 Support Agent
Lehi, UT · On-site
$17 - $19/hr
The Level 1 (L1) agent's primary purpose is to listen to and solve problems for our customers ... L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering ...
On-Site / Hybrid Customer Support Representative
Lindon, UT · On-site
$14.50 - $19.50/hr
Answer customer inquiries across email, live chat, and phone regarding order status, shipping ... Log customer inquiries, track recurring product feedback, and assist local operations with ...
Quick apply
On-Site / Hybrid Customer Support Representative
Lindon, UT · On-site
$14.50 - $19.50/hr
Answer customer inquiries across email, live chat, and phone regarding order status, shipping ... Log customer inquiries, track recurring product feedback, and assist local operations with ...
Service Department Cashier/BDC Associate
$14.25 - $19/hr
... assist on our service drive. Responsibilities * Answer customer calls and establish follows-up with ... Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Service Department Cashier/BDC Associate
$14.25 - $19/hr
... assist on our service drive. Responsibilities * Answer customer calls and establish follows-up with ... Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Service Department Cashier/BDC Associate
$14.25 - $19/hr
... assist on our service drive. Responsibilities * Answer customer calls and establish follows-up with ... Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Quick apply
Service Department Cashier/BDC Associate
$14.25 - $19/hr
... assist on our service drive. Responsibilities * Answer customer calls and establish follows-up with ... Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Service Department Cashier/BDC Associate
Provo, UT · On-site
$14.25 - $19/hr
... assist on our service drive. Responsibilities * Answer customer calls and establish follows-up with ... Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Service Department Cashier/BDC Associate
Provo, UT · On-site
$14.25 - $19/hr
... assist on our service drive. Responsibilities * Answer customer calls and establish follows-up with ... Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Service Department Cashier/BDC Associate
Provo, UT · On-site
$14.25 - $19/hr
... assist on our service drive. Responsibilities * Answer customer calls and establish follows-up with ... Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Service Department Cashier/BDC Associate
Provo, UT · On-site
$14.25 - $19/hr
... assist on our service drive. Responsibilities * Answer customer calls and establish follows-up with ... Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Reservation Agent
Brian Head, UT · On-site
$14 - $14.50/hr
What You'll Do: * Assist guests with making or changing reservations over the phone or via email ... Is comfortable speaking with customers over the phone, through email, and via chat for extended ...
New
Reservation Agent
Brian Head, UT · On-site
$14 - $14.50/hr
What You'll Do: * Assist guests with making or changing reservations over the phone or via email ... Is comfortable speaking with customers over the phone, through email, and via chat for extended ...
New
Reservation Agent
Brian Head, UT · On-site
$14 - $14.50/hr
What You'll Do: * Assist guests with making or changing reservations over the phone or via email ... Is comfortable speaking with customers over the phone, through email, and via chat for extended ...
New
Reservation Agent
Brian Head, UT · On-site
$14 - $14.50/hr
What You'll Do: * Assist guests with making or changing reservations over the phone or via email ... Is comfortable speaking with customers over the phone, through email, and via chat for extended ...
New
Reservation Agent
Brian Head, UT · On-site
$14 - $14.50/hr
What You'll Do: * Assist guests with making or changing reservations over the phone or via email ... Is comfortable speaking with customers over the phone, through email, and via chat for extended ...
New
Reservation Agent
Brian Head, UT · On-site
$14 - $14.50/hr
What You'll Do: * Assist guests with making or changing reservations over the phone or via email ... Is comfortable speaking with customers over the phone, through email, and via chat for extended ...
New
Client Services Representative
Provo, UT · On-site
$14/hr
Answer and assist inbound calls * Respond and communicate with participants via email, phone, and live chat. * Provide exceptional customer service in a professional manner * Collaborate with ...
Client Services Representative
Provo, UT · On-site
$14/hr
Answer and assist inbound calls * Respond and communicate with participants via email, phone, and live chat. * Provide exceptional customer service in a professional manner * Collaborate with ...
Automotive Sales & Customer Experience Specialist
Centerville, UT · On-site
$50K - $70K/yr
... live chat inquiries * Educate customers on automotive, diesel, and engine-related parts and services * Sell engines, performance parts, and product lines (in-store and online) * Assist walk-in ...
Quick apply
Automotive Sales & Customer Experience Specialist
Centerville, UT · On-site
$50K - $70K/yr
... live chat inquiries * Educate customers on automotive, diesel, and engine-related parts and services * Sell engines, performance parts, and product lines (in-store and online) * Assist walk-in ...
Assistant Live Chat Agent information
See Utah salary details
$7.88 - $9.39
3% of jobs
$9.39 - $10.90
1% of jobs
$10.90 - $12.41
7% of jobs
$13.36 is the 25th percentile. Wages below this are outliers.
$12.41 - $13.93
21% of jobs
$13.93 - $15.44
15% of jobs
The median wage is $15.65 / hr.
$15.44 - $16.95
15% of jobs
$18.19 is the 75th percentile. Wages above this are outliers.
$16.95 - $18.46
15% of jobs
$18.46 - $19.97
5% of jobs
$19.97 - $21.49
6% of jobs
$21.49 - $23
4% of jobs
$23 - $24.51
6% of jobs
$7
$16
$24
How much do assistant live chat agent jobs pay per hour?
As of Sep 4, 2026, the average hourly pay for assistant live chat agent in Utah is $16.67, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $19.71 per hour, depending on experience, location, and employer.
What is the difference between Assistant Live Chat Agent vs Customer Service Representative?
| Aspect | Assistant Live Chat Agent | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; basic computer skills | High school diploma or equivalent; communication skills |
| Work Environment | Online, remote, or call center settings | Call centers, retail, or office settings |
| Job Focus | Handling live chat inquiries, providing quick support | Handling phone, email, or in-person customer interactions |
| Common Usage | Online retail, tech support, service industries | Retail, telecom, banking, and service sectors |
The Assistant Live Chat Agent primarily manages online chat inquiries, offering quick support in digital environments. Customer Service Representatives handle a broader range of customer interactions via phone, email, or in person. While both roles require strong communication skills and basic computer knowledge, the Assistant Live Chat Agent focuses on real-time online support, making it ideal for digital-first companies.
What are popular job titles related to Assistant Live Chat Agent jobs in Utah?
For Assistant Live Chat Agent jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Assistant Live Chat Agent jobs in Utah look for?
The top searched job categories for Assistant Live Chat Agent jobs in Utah are:
What cities in Utah are hiring for Assistant Live Chat Agent jobs?
Cities in Utah with the most Assistant Live Chat Agent job openings:
IT Technical Support / Helpdesk Support in South Jordan, UT 84095
South Jordan, UT • On-site
$24/hr
Contractor
Re-posted 5 hours ago
Job description
Title: IT Technical Support / Helpdesk Support
Location: South Jordan, UT 84095
Duration: 12 Months
Pay Rate: $24.00/- on W2
Kindly share your most updated resume.
Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.
This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system.
The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates.
This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Roles and Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or an equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Roles and Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or an equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
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About Amicis Global Technologies
Sourced by ZipRecruiter
Headquarters location
Brampton, ON, CA