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Virtual Customer Service Agent Jobs in Utah (NOW HIRING)

HRmango

Customer Service Agent

Salt Lake City, UT

$10/hr

The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Pleasantly handles and ...

Hrmango

Customer Service Agent

Salt Lake City, UT · On-site

$10/hr

The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Pleasantly handles and ...

Browning

Customer Service Agent

Mountain Green, UT · On-site

$15 - $20.25/hr

Description Browning is searching for a Customer Service Agent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position requires ...

Browning

Customer Service Agent

Morgan, UT · On-site

$15 - $20.25/hr

Browning is searching for a Customer Service Agent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position requires someone who is ...

MetTel

Customer Service Agent

Salt Lake City, UT · On-site

$20/hr

We are seeking a detail-oriented and customer-focused Customer Service Agent to join our Operations team. Role and Responsibilities: This role serves as a key point of contact for our customers ...

MetTel

Customer Service Agent

Salt Lake City, UT · On-site

$20/hr

We are seeking a detail-oriented and customer-focused Customer Service Agent to join our Operations team. Role and Responsibilities: This role serves as a key point of contact for our customers ...

MetTel

Customer Service Agent

Salt Lake City, UT · On-site

$20/hr

We are seeking a detail-oriented and customer-focused Customer Service Agent to join our Operations team. Role and Responsibilities: This role serves as a key point of contact for our customers ...

ION Solar

Customer Service Agent

Orem, UT · On-site

$16/hr

Customer Service Specialists aim to answer all questions that customers may have about their solar projects, and provide helpful solutions to their problems while seeking to create a positive ...

ION Solar

Customer Service Agent

Orem, UT

$16/hr

Customer Service Specialists aim to answer all questions that customers may have about their solar projects, and provide helpful solutions to their problems while seeking to create a positive ...

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Virtual Customer Service Agent information

See Utah salary details

$8

$16

$24

How much do virtual customer service agent jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for virtual customer service agent in Utah is $16.54, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $18.17 per hour, depending on experience, location, and employer.

What is a virtual customer service agent?

Virtual Customer Service Agents are professionals who provide customer support remotely, usually via phone, email, chat, or other online platforms. They assist customers with inquiries, troubleshoot problems, process orders, and handle complaints from a location outside of a traditional call center. This role often requires strong communication skills, technical proficiency, and the ability to work independently from home or another remote location. Virtual agents are employed by a wide range of industries, including retail, technology, finance, and healthcare. As businesses increasingly adopt online support models, the demand for virtual customer service agents continues to grow.

What does a virtual customer service agent do?

Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

What are the key skills and qualifications needed to thrive as a virtual customer service agent, and why are they important?

To thrive as a Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability help agents provide outstanding service and handle challenging situations effectively. These skills ensure efficient, high-quality support that builds customer trust and satisfaction in remote work environments.

What are some common challenges virtual customer service agents face when working remotely, and how can they be overcome?

Virtual Customer Service Agents often encounter challenges such as managing distractions at home, maintaining clear communication with both customers and team members, and handling high volumes of inquiries efficiently. To overcome these obstacles, it's important to establish a dedicated workspace, use collaboration tools effectively, and set clear boundaries to minimize interruptions. Regular check-ins with supervisors and peers also help maintain a sense of connection and ensure alignment with team goals.

What is the difference between Virtual Customer Service Agent vs Virtual Call Center Representative?

AspectVirtual Customer Service AgentVirtual Call Center Representative
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, call handling experience
Work EnvironmentRemote, home-based or officeRemote, home-based or office
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Job FocusHandling customer inquiries, support, troubleshootingAnswering calls, resolving issues, sales

Both roles involve remote customer interaction, but Virtual Customer Service Agents typically focus on support and troubleshooting across various industries, while Virtual Call Center Representatives often handle inbound calls for sales or service in call center environments. The skills and work settings are similar, making them closely related roles in the customer service industry.

More about Virtual Customer Service Agent jobs

What are the most commonly searched types of Customer Service Agent jobs in Utah?

The most popular types of Customer Service Agent jobs in Utah are:

What are popular job titles related to Virtual Customer Service Agent jobs in Utah?

For Virtual Customer Service Agent jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Agent jobs in Utah look for?

The top searched job categories for Virtual Customer Service Agent jobs in Utah are:

What cities in Utah are hiring for Virtual Customer Service Agent jobs?

Cities in Utah with the most Virtual Customer Service Agent job openings:

Virtual Customer Service Agent jobs near you
Infographic showing various Virtual Customer Service Agent job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,405 per year, or $16.5 per hour.

Customer Service Agent

HRmango

Salt Lake City, UT

$10/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Key responsibilities

  • Provide friendly and efficient customer service at the time of rental and return, including verifying rental agreements and explaining charges.

  • Assist customers with vehicle exchange and return processes, ensuring understanding of rental parameters and charges.

  • Greet customers, answer questions, and offer assistance with directions, local area information, and other services.

Job description

HRmango is hiring for a prestigious innovator in the auto rental industry that has career advancement, financial security and growth potential. We're looking for a fun and personable Front Desk Service Agent to add to our team. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques.

Pleasantly handles and resolves customer questions, comments, and complaints while working face-to-face in city/market locations. What You'll Do : Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction. Answer customer questions and provide assistance based on each customer's needs and requests Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.

Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information. Answer telephone in a friendly, helpful manner.

Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty. Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; Must be able to work the following shift/schedule: Weekdays, Weekends, Days, evenings and Holidays. You are : Self-driven.

You have superior organizational skills, integrity, and great follow-through on tasks You understand the impact of a results-driven, highly successful sales team Collaborative and Committed. You have a "can do" attitude and believe that anything is possible with the right focus and the right team Preferred Experience & Qualifications : Must be at least 18 years of age. High School Diploma or G.E.D

required. A minimum of basic level experience and understanding of a PC and Microsoft Office Products required. Must be able to understand, read, write, and speak English.

Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI). Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Comp, Perks & Benefits We know that talented people are attracted to companies with long term success, an amazing culture and one that provides competitive pay, comprehensive benefits and outstanding career advancement opportunities. If hired, you can expect; Competitive Pay Medical/Dental/Vision Coverage, 401K Life Insurance Paid Time Off *All new hires must pass a pre-employment background check and drug test. Job Type: Full-time Salary: $10.00 /hour Required education: High school or equivalent Required experience: Customer Service: 1 year Required license or certification: Driver's License

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About HRmango

Sourced by ZipRecruiter

Industry

Human resources consulting services

Company size

11 - 50 Employees

Headquarters location

Lehi, UT, US

Year founded

2012

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