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Virtual Customer Service Agent Jobs in Utah (NOW HIRING)

Lion Energy

Customer Service Representative

American Fork, UT · On-site

$14.25 - $19.50/hr

Position Summary Lion Energy is seeking a knowledgeable and customer-focused Customer Service Agent to support customers using our portable power products and residential energy storage systems. This ...

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Virtual Customer Service Agent information

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How much do virtual customer service agent jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for virtual customer service agent in Utah is $16.54, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $18.17 per hour, depending on experience, location, and employer.

What is a virtual customer service agent?

Virtual Customer Service Agents are professionals who provide customer support remotely, usually via phone, email, chat, or other online platforms. They assist customers with inquiries, troubleshoot problems, process orders, and handle complaints from a location outside of a traditional call center. This role often requires strong communication skills, technical proficiency, and the ability to work independently from home or another remote location. Virtual agents are employed by a wide range of industries, including retail, technology, finance, and healthcare. As businesses increasingly adopt online support models, the demand for virtual customer service agents continues to grow.

What does a virtual customer service agent do?

Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

What are the key skills and qualifications needed to thrive as a virtual customer service agent, and why are they important?

To thrive as a Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability help agents provide outstanding service and handle challenging situations effectively. These skills ensure efficient, high-quality support that builds customer trust and satisfaction in remote work environments.

What are some common challenges virtual customer service agents face when working remotely, and how can they be overcome?

Virtual Customer Service Agents often encounter challenges such as managing distractions at home, maintaining clear communication with both customers and team members, and handling high volumes of inquiries efficiently. To overcome these obstacles, it's important to establish a dedicated workspace, use collaboration tools effectively, and set clear boundaries to minimize interruptions. Regular check-ins with supervisors and peers also help maintain a sense of connection and ensure alignment with team goals.

What is the difference between Virtual Customer Service Agent vs Virtual Call Center Representative?

AspectVirtual Customer Service AgentVirtual Call Center Representative
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, call handling experience
Work EnvironmentRemote, home-based or officeRemote, home-based or office
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Job FocusHandling customer inquiries, support, troubleshootingAnswering calls, resolving issues, sales

Both roles involve remote customer interaction, but Virtual Customer Service Agents typically focus on support and troubleshooting across various industries, while Virtual Call Center Representatives often handle inbound calls for sales or service in call center environments. The skills and work settings are similar, making them closely related roles in the customer service industry.

More about Virtual Customer Service Agent jobs

What are the most commonly searched types of Customer Service Agent jobs in Utah?

The most popular types of Customer Service Agent jobs in Utah are:

What are popular job titles related to Virtual Customer Service Agent jobs in Utah?

For Virtual Customer Service Agent jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Agent jobs in Utah look for?

The top searched job categories for Virtual Customer Service Agent jobs in Utah are:

What cities in Utah are hiring for Virtual Customer Service Agent jobs?

Cities in Utah with the most Virtual Customer Service Agent job openings:

Virtual Customer Service Agent jobs near you
Infographic showing various Virtual Customer Service Agent job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,405 per year, or $16.5 per hour.

Customer Service Representative

Lion Energy

American Fork, UT • On-site

$14.25 - $19.50/hr

Full-time

Posted 23 days ago

Job description

Position Summary

Lion Energy is seeking a knowledgeable and customer-focused Customer Service Agent to support customers using our portable power products and residential energy storage systems. This role serves as the primary point of contact for customers, helping them understand product functionality, troubleshoot technical issues, process warranty claims, and ensure an exceptional customer experience.

The ideal candidate combines strong communication skills with basic to intermediate electrical and technical knowledge, enabling them to confidently support products ranging from portable power stations and solar generators to whole-home backup energy storage solutions.

Essential Duties and Responsibilities

•    Respond to customer inquiries via phone, email, chat, and support tickets in a professional and timely manner.

•    Assist customers with product setup, operation, troubleshooting, and maintenance.

•    Provide technical support for portable power stations, portable solar panels, batteries, inverters, and residential ESS products.

•    Explain product features, specifications, charging methods, electrical requirements, and system capabilities.

•    Diagnose common technical issues and guide customers through solutions remotely.

•    Document customer interactions, troubleshooting steps, and resolutions within the CRM system.

•    Process warranty claims, repairs, replacements, and returns according to company policies.

•    Collaborate with engineering, sales, logistics, and product teams to resolve complex customer issues.

•    Escalate advanced technical concerns when necessary and follow through to resolution.

•    Maintain current knowledge of Lion Energy products, accessories, and technologies.

•    Assist customers in understanding home backup power solutions, energy storage applications, and solar integrations.

•    Identify opportunities to improve customer satisfaction and support processes.

Required Qualifications

•    High school diploma or equivalent required.

•    2+ years of customer service, technical support, or related experience.

•    Strong verbal and written communication skills.

•    Ability to explain technical concepts to customers with varying levels of understanding.

•    Basic understanding of electrical concepts, including: 

o    Voltage (V)

o    Amperage (A)

o    Wattage (W)

o    Watt-hours (Wh)

o    AC and DC power

o    Circuit breakers and electrical loads

•    Experience using CRM, ticketing, or customer service software.

•    Strong problem-solving and troubleshooting abilities.

•    Proficient with Microsoft Office and common business software.

Preferred Qualifications

•    Experience supporting battery, solar, renewable energy, RV, power equipment, or ESS products.

•    Familiarity with lithium battery technologies and battery management systems (BMS).

•    Understanding of residential electrical systems and home backup power solutions.

•    Experience interpreting technical documentation, wiring diagrams, and installation guides.

•    Knowledge of solar charging systems, inverters, transfer switches, and energy storage technologies.

•    Technical support or call center experience in a consumer electronics or energy-related industry.

Key Competencies

•    Customer-first mindset

•    Technical aptitude

•    Active listening

•    Problem solving

•    Attention to detail

•    Patience and professionalism

•    Adaptability

•    Team collaboration

•    Time management

•    Conflict resolution

Physical Requirements

•    Prolonged periods of sitting and computer use.

•    Ability to occasionally lift and move products up to 80 pounds.

•    Ability to inspect product components and read technical documentation.

What Success Looks Like

•    Delivers exceptional customer satisfaction.

•    Resolves customer inquiries accurately and efficiently.

•    Demonstrates strong product knowledge across Lion Energy's portable and residential energy product lines.

•    Maintains high-quality documentation and follow-up.

•    Contributes to positive customer retention and brand loyalty.

________________________________________

Lion Energy is an equal opportunity employer and values innovation, integrity, and exceptional customer service in helping customers achieve energy independence.


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