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Virtual Customer Service Agent Jobs in Orem, UT (NOW HIRING)

ION Solar

Customer Service Agent

Orem, UT · On-site

$16/hr

Customer Service Specialists aim to answer all questions that customers may have about their solar projects, and provide helpful solutions to their problems while seeking to create a positive ...

ION Solar

Customer Service Agent

Orem, UT · On-site

$16/hr

Customer Service Specialists aim to answer all questions that customers may have about their solar projects, and provide helpful solutions to their problems while seeking to create a positive ...

Woodbury Corporation

Guest Service Agent

Draper, UT · On-site

$15/hr

Employee discounts Come join our award-winning team as a Guest Service Agent at the TownePlace ... Exceptional customer service skills * Basic computer skills * Excellent verbal and written ...

HHM Hotels

Guest Service Agent

South Jordan, UT

$16/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Previous customer service experience or equivalent training required. * Knowledge of PMS systems ...

Lion Energy

Customer Service Representative

American Fork, UT · On-site

$14.25 - $19.50/hr

Position Summary Lion Energy is seeking a knowledgeable and customer-focused Customer Service Agent to support customers using our portable power products and residential energy storage systems. This ...

Lion Energy

Customer Service Representative

American Fork, UT · On-site

$14.25 - $19.50/hr

Position Summary Lion Energy is seeking a knowledgeable and customer-focused Customer Service Agent to support customers using our portable power products and residential energy storage systems. This ...

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All JobsCustomer Service Agent JobsVirtual Customer Service Agent JobsVirtual Customer Service Agent Jobs in Orem, UT

Virtual Customer Service Agent information

See Orem, UT salary details

$8

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How much do virtual customer service agent jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for virtual customer service agent in Orem, UT is $15.80, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.36 per hour, depending on experience, location, and employer.

What is a virtual customer service agent?

Virtual Customer Service Agents are professionals who provide customer support remotely, usually via phone, email, chat, or other online platforms. They assist customers with inquiries, troubleshoot problems, process orders, and handle complaints from a location outside of a traditional call center. This role often requires strong communication skills, technical proficiency, and the ability to work independently from home or another remote location. Virtual agents are employed by a wide range of industries, including retail, technology, finance, and healthcare. As businesses increasingly adopt online support models, the demand for virtual customer service agents continues to grow.

What does a virtual customer service agent do?

Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

What are the key skills and qualifications needed to thrive as a virtual customer service agent, and why are they important?

To thrive as a Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability help agents provide outstanding service and handle challenging situations effectively. These skills ensure efficient, high-quality support that builds customer trust and satisfaction in remote work environments.

What are some common challenges virtual customer service agents face when working remotely, and how can they be overcome?

Virtual Customer Service Agents often encounter challenges such as managing distractions at home, maintaining clear communication with both customers and team members, and handling high volumes of inquiries efficiently. To overcome these obstacles, it's important to establish a dedicated workspace, use collaboration tools effectively, and set clear boundaries to minimize interruptions. Regular check-ins with supervisors and peers also help maintain a sense of connection and ensure alignment with team goals.

What is the difference between Virtual Customer Service Agent vs Virtual Call Center Representative?

AspectVirtual Customer Service AgentVirtual Call Center Representative
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, call handling experience
Work EnvironmentRemote, home-based or officeRemote, home-based or office
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Job FocusHandling customer inquiries, support, troubleshootingAnswering calls, resolving issues, sales

Both roles involve remote customer interaction, but Virtual Customer Service Agents typically focus on support and troubleshooting across various industries, while Virtual Call Center Representatives often handle inbound calls for sales or service in call center environments. The skills and work settings are similar, making them closely related roles in the customer service industry.

More about Virtual Customer Service Agent jobs

What job categories do people searching Virtual Customer Service Agent jobs in Orem, UT look for?

The top searched job categories for Virtual Customer Service Agent jobs in Orem, UT are:

What cities near Orem, UT are hiring for Virtual Customer Service Agent jobs?

Cities near Orem, UT with the most Virtual Customer Service Agent job openings:

Virtual Customer Service Agent jobs near you
Infographic showing various Virtual Customer Service Agent job openings in Orem, UT as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $32,856 per year, or $15.8 per hour.

Customer Service Agent - PVU

Winner Aviation Corporation

Provo, UT • On-site

$17/hr

Part-time

Re-posted 28 days ago

Job description

Airline Customer Service Agent
Benefits Count!

  • Free flight benefits via Allegiant Air: Employee + One - flights and bags
  • Paid, on-the-job training
  • Immediate Advancement Opportunities
SUMMARY
The Customer Service Agent performs customer service activities at the Provo Airport (PVU) station including, but not limited to, ticket counter operations, gate processing, aircraft cleaning, commissary, security, and other customer services pertaining to on-time performance. The Customer Service Agent must be people oriented and highly motivated with a positive and friendly attitude. The Customer Service Agent will work directly with the Station Management to ensure all processes and procedures are being followed to ensure a safe and on-time operation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Promote safety and compliance with all regulatory, company and airline requirements.
  • Enforce safety and security measures and monitor safety sensitive zones.
  • Check in passengers, process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
  • Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
  • Handle denied boarding situations, solicit volunteers, re-accommodate customers, reacting sensitively and in a timely fashion to all customer requests and concerns.
  • Assist customers who need assistance boarding.
  • Complete other duties as assigned.
QUALIFICATIONS AND SKILLS
(Reasonable accommodations may be made to enable individuals to perform the essential functions.)
AGE REQUIREMENT
Must be at least 18 years old.
EDUCATION and/or EXPERIENCEA minimum of a high school diploma or equivalent.GOVERNMENT AGENCY REQUIREMENTS
Ability to pass a background check, qualify for all TSA security clearance requirements, have a valid driver’s license, pass a pre-employment drug screening and random drug tests throughout employment tenure. Must be authorized to work in the United States as defined in the Immigration Reform and Control Act of 1986.
SCHEDULE FLEXIBILITY
Ability and willingness to work a flexible schedule including mornings, nights, weekends, and holidays.
COMMUNICATION SKILLS
Ability to communicate professionally and effectively with station management as well as other employees, vendors, and associate companies.
LANGUAGE SKILLS
Fluency in spoken and written English is required.
COMPUTER SKILLS
Basic computer skills and knowledge of general office equipment.
MATHEMATICAL SKILLS
Ability to apply concepts of basic mathematics and accounting as it pertains to requirements.
TIME MANAGEMENTAbility to demonstrate strong and efficient time management capabilities.REASONING ABILITY
Ability to recognize and resolve problems and eliminate threats to the company.
PHYSICAL DEMANDS
To successfully perform the essential functions of this job, the employee is required to demonstrate the ability to:
  • Operate all aircraft ground support equipment (per provided training) and push, pull, lift, unload and maneuver heavy luggage and equipment in excess of 70 lbs.
  • Sit, stand or walk frequently for long periods of time.
  • Use hands and arms to reach, finger, handle, or feel objects, tools, or controls.
  • Hear, understand, and distinguish speech and/or other sounds.
  • Demonstrate near, far, color, and peripheral vision acuity.
  • Verbally express and exchange ideas.
WORK ENVIRONMENT
The work environment will range from typical internal office conditions to external weather consistent with the region in which the airport station is located.
Part time
Hourly
$17.00 per hour

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