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Assistant International Customer Service Representative Jobs

Sonepar

Customer Service Representative

Sulphur, LA

$14.50 - $19.75/hr

Resolve customer concerns and issues as efficiently and effectively as possible * Assist counter ... International Standard) and to be partner ofAGEFIPH(Association de Gestion du Fonds pour ...

IDEX

Customer Service Represenative

Buena, NJ

$15.75 - $21.50/hr

We are searching for Customer Service Representative Argentona, Spain This position has the mission ... Comprehensive and advanced management of national and international customer orders, from receipt ...

U-Haul

Customer Service Representative

Daytona Beach, FL

$15.25 - $21/hr

Location: 700 W International Speedway Blvd, Daytona Beach, Florida 32114 United States of America ... Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist ...

Par Health

Customer Svc Rep III

Webster Groves, MO

$15 - $20.50/hr

International customer service experience highly desirable. ESSENTIAL FUNCTIONS : * Handle all ... groups representing sales, trade compliance, marketing, planning, and distribution. WORKING ...

Standex

Customer Service Representative

Summerville, SC

$14.25 - $19.50/hr

Customer Service Representative Standex International is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving ...

Irca Group

Customer Service Representative

Suwanee, GA

$15 - $20.25/hr

Customer Service Specialist IRCA is a prominent international provider of semi-finished ingredients ... You will assist customers by addressing complaints, answering questions, and processing orders and ...

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How much do assistant international customer service representative jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for assistant international customer service representative in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

How does an Assistant International Customer Service Representative typically collaborate with other departments to resolve customer issues?

Assistant International Customer Service Representatives frequently coordinate with teams such as logistics, sales, and technical support to address customer inquiries and resolve issues efficiently. This collaboration often involves tracking shipments, clarifying order details, or relaying technical information. Effective communication and organization are crucial, as the role requires relaying accurate updates between customers and internal teams, sometimes across different time zones. Building strong interdepartmental relationships helps ensure a smooth workflow and timely resolution of international customer concerns.

What does an Assistant International Customer Service Representative do?

An Assistant International Customer Service Representative supports customers from different countries by addressing their inquiries, resolving issues, and ensuring customer satisfaction across various communication channels. They often assist with order processing, shipping information, and product details while navigating language and cultural differences. This role requires strong communication skills, attention to detail, and an understanding of international business practices. Additionally, they may coordinate with other departments to resolve complex customer concerns and help maintain positive relationships with global clients.

What are the key skills and qualifications needed to thrive as an Assistant International Customer Service Representative, and why are they important?

To thrive as an Assistant International Customer Service Representative, you need strong communication skills, proficiency in at least one foreign language, and a background in customer service or international business. Familiarity with CRM software, order management platforms, and basic office applications is typically required. Cultural sensitivity, problem-solving abilities, and patience are standout soft skills in this role. These competencies are vital for effectively assisting diverse customers, resolving issues efficiently, and supporting smooth international operations.
What cities are hiring for Assistant International Customer Service Representative jobs? Cities with the most Assistant International Customer Service Representative job openings:
What are the most commonly searched types of International Customer Service Representative jobs? The most popular types of International Customer Service Representative jobs are:
What states have the most Assistant International Customer Service Representative jobs? States with the most job openings for Assistant International Customer Service Representative jobs include:
Assistant International Customer Service Representative jobs near you

Customer Service Representative

Jobs for Lebanon

Washington, DC

$1K/mo

Other

Posted 10 days ago

Job description

Customer Service Representative

Phoenix Offshore is an organization that connects U.S. businesses with Lebanese talent across various services, and in this case, we are recruiting Lebanese talent for a privately held Lebanese-owned insurance agency headquartered in Washington, DC. As an all-lines insurance broker, they have been serving domestic and international communities with success since 1970. They offer a wide range of insurance products and risk management services, including Embassies & Diplomatic Missions, Commercial, Life and Disability, Employee Benefits, and Private Clients. Given that the agency is client-focused, customer experience is at the top of its priorities. The client's most valued asset is its people. Finding the right people is vital to providing a great customer service experience. Their human capital is their competitive advantage; it is what truly separates them from what the competition views as the industry standard for customer service. As recipients of the GOLD Stevie Award for Best in Customer Service, their standards for providing the best customer experience are extremely high. This position offers ample training and the opportunity to join an exceptional American firm that is expanding its international presence.

Job Description

The Customer Service Representative provides customer service to clients, in addition to assisting and supporting the account management team with a wide range of responsibilities and tasks including:

  • Provide administrative support to Account Executive and Account Manager.
  • Assist Account Executives/Managers in coordinating all aspects of client activities.
  • Provide exceptional customer service by communicating and responding to clients and carriers in a timely manner via phone or email.
  • Handle multiple types of customer experience inquiries, resolve service concerns, document customer requests, and complete changes to policies which do not require a license.
  • Effectively manage claim inquiries and follow up.
  • Contact insurance carriers for acknowledgement, status, and potential escalation for pending claims.
  • Assist with billing retrieval and follow up with clients for payments and documentation.
  • Assist with Mortgagee change requests.
  • Assist with documentation for quotes received, policies issued and endorsements.
  • Assist account management team with eligibility requests.
  • Assist with billing audits and correcting errors by providing the necessary documentation.
  • Enter and update client policy information in agency management system Epic.
  • Update and organize client files and records.
  • Data entry and research.
  • Assist with projects as needed to support team and agency.

This is a full-time position with an expectation to be online and available from 8:30 AM to 5:30 PM EST (15:30 to 00:30 Beirut Time) Monday through Friday. This role has a salary of $1300/month.

Qualifications
  • Highly fluent in both English and Arabic
  • 2+ years of professional work experience
  • 1-2 years of experience in customer service
  • Excellent working knowledge of Microsoft Word, Excel, and PowerPoint.
  • Self-motivated with the ability to work effectively as part of a team or on individually assigned tasks
  • The ability to work in a fast-paced environment where time-management and prioritization skills are essential
  • Detail-oriented and systematic in their working style
  • Able to quickly learn new critical internal work management software
  • Access to a high-functioning computer and exceptional internet connection
Additional Information

All your information will be kept confidential according to EEO guidelines.

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