Assistant Hardware Manager Jobs in Baton Rouge, LA

General Summary The IT Coordinator works under the direction of the Assistant Director of Information Systems performing network, hardware and software management, ensuring system security. The IT Coordinator will coordinate and assist with IT plan implementation. Requirements and Job Specifications Education Required: Graduation from an accredited 4 year college or university.

Area of Study (Major) Required: Computer science, Information Systems and Decision Sciences (ISDS), Management Information Systems (MIS) or related technical field. Certification(s) Preferred: Microsoft Certified Trainer. License(s) Required: Valid LA Driver's License.

Years Relevant Work Experience Required: Over 1 year up to three years of experience in IT, Computer Science or Systems Analysis. Equivalent combination of education and experience will be considered. Years Relevant Work Experience Preferred: 5 or more years related experience.

Knowledge, Skills and Abilities: Knowledge of IT Systems and Applications Knowledge of Wide Area Networks Knowledge of Microsoft Client and Server Operating Systems and Active Directory Knowledge of Microsoft SQL Server, Microsoft Exchange Server, and Microsoft SharePoint Server Skill in computer programming or scripting language Skill in introductory training & instruction of end users High in customer service and the ability to deal with the public with tact and courtesy. Excellent decision-making skills to respond to balance the interests of clients and customer demands Excellent communication skills with the ability to express technical areas verbally and in writing. Excellent attention to detail Strong communication and interpersonal skills Ability to make technical decisions concerning information systems applications and performance Ability to troubleshoot and repair issues Ability to quickly learn BREC policies and procedures, operations and programs Ability to establish and maintain effective working relationships with employees and public.

Functions and Duties Essential Functions and Duties: Perform Network Infrastructure Management Perform Hardware Management and End-User Support Perform Software Management and End-User Support Perform End-User Security Account Management Perform Special Project Plan, Design, and Implementation Perform work in accordance with knowledge of BREC operations Install and maintain computers, hardware and PC software including BREC software and appropriate hardware Determine value in legacy software or equipment and recommend new or upgraded enhancements to existing software programs or hardware and operating systems Answer all software or hardware related requests for training, fixes, other issues and takes them to completion Provide technical support and assistance on software or hardware issues and desktop (PC) applications Monitor and control the operation of software or computer equipment Determine the cause of malfunctions and take corrective action as needed Coordinate the efforts of contractors, consultants, and vendors that are assigned such activities Maintain a history log of service calls, vendor responsiveness, etc. for all software or hardware maintenance Answer all software-related requests for training, fixes, other issues and takes them to completion Provide technical support and assistance to end users on software issues and desktop (PC) applications Assist with IT Plan development and implementation Other duties as assigned Differs from IT Coordinator-Hardware Research enhancements and improvements in existing software and recommend updates and upgrades of software Verify that all custom software installed is at the most current version. Train end-users on BREC custom software Train end-users on standard Microsoft applications and operating systems This job description in no way states or implies that these are the only duties to be performed by this employee.

He or she will be required to follow any other instructions and to perform any other duties as requested by his or her supervisor. Supplemental Information Full time position. Generally 8 hours per day, 5 days per week; lunch break daily; overtime as required.

Some evening and weekend work required. Resumes will not be accepted in lieu of a completed application. You must include all relevant education and experience on your official BREC online application or it will be deemed incomplete and you will be ineligible for this vacancy.

Complete each section of this application (i.e. work experience, education, etc.) to demonstrate that you meet the eligibility and minimum qualification requirements described in this announcement. An offer of employment is contingent on passing a pre-employment criminal background check, Motor Vehicle Records check, drug screen and physical.