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Assistant Front Office Trainer Jobs (NOW HIRING)

EOS

Assistant Front Office Manager

Kitty Hawk, NC · On-site

Assistant Front Office Manager The Sanderling Resort, located in Duck, North Carolina, is the ... They support the Front Office Manager as needed by resolving guest complaints, training staff and ...

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Lodgeworks

Assistant Front Office Manager

Napa, CA · On-site

$70K - $71K/yr

In addition, this position assists the Front Offices Manager and/or Assistant General Manager/Director of Guest Services in the training and supervising of employees. An Assistant Front Office ...

Archer

Assistant Front Office Manager

Napa, CA · On-site

$70K - $71K/yr

In addition, this position assists the Front Offices Manager and/or Assistant General Manager/Director of Guest Services in the training and supervising of employees. An Assistant Front Office ...

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$56.2K

$77K

How much do assistant front office trainer jobs pay per year?

As of Jul 15, 2026, the average yearly pay for assistant front office trainer in the United States is $56,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $65,000.00 per year, depending on experience, location, and employer.

Can I be a receptionist with no experience?

While some receptionist positions may accept candidates without prior experience, most roles require basic skills in communication, organization, and customer service. Training is often provided on the job, but having relevant skills or certifications can improve your chances of being hired.

What are the key skills and qualifications needed to thrive as an Assistant Front Office Trainer, and why are they important?

To thrive as an Assistant Front Office Trainer, you need a solid background in front office operations, customer service, and training methods, often supported by experience in hospitality or hotel management. Familiarity with property management systems (PMS), reservation software, and standard office applications is typically required. Excellent interpersonal skills, patience, and the ability to communicate complex procedures clearly help someone stand out in this role. These skills ensure that new and existing staff are effectively trained, leading to smooth front office operations and enhanced guest satisfaction.

What are Assistant Front Office Trainers?

Assistant Front Office Trainers are professionals who support the training and development of front office staff in hospitality or corporate environments. They help design and deliver training sessions, ensure new hires understand company procedures, and assist with ongoing staff development. Their role is crucial for maintaining high standards of guest service, smooth front desk operations, and consistent adherence to organizational policies.

What is a front desk assistant called?

A front desk assistant is commonly called a receptionist or front office associate. They handle guest check-ins, answer inquiries, and perform administrative tasks using tools like phone systems and scheduling software. Strong communication and organizational skills are essential for this role.

What is the role of a front office trainer?

A front office trainer is responsible for instructing staff on customer service, check-in and check-out procedures, and hotel or facility policies. They develop training programs, assess employee performance, and ensure staff are knowledgeable about operational standards and tools like property management systems.

What are some common challenges faced by an Assistant Front Office Trainer, and how can they be successfully managed?

Assistant Front Office Trainers often encounter challenges such as varying skill levels among team members, adapting training methods to suit different learning styles, and keeping up with frequent procedural updates. Successful trainers address these challenges by providing personalized coaching, using a mix of visual, hands-on, and interactive training techniques, and maintaining clear communication with management to stay informed of policy changes. Building strong rapport with team members and encouraging feedback also helps create a positive learning environment and ensures continuous improvement.

What is afom in a hotel?

In a hotel context, AFOM stands for Accommodation Front Office Management, which involves overseeing guest services, reservations, check-in and check-out processes, and front desk operations. An Assistant Front Office Trainer may be responsible for training staff on these procedures and customer service standards to ensure smooth front desk operations.

What is the difference between Assistant Front Office Trainer vs Front Office Supervisor?

AspectAssistant Front Office TrainerFront Office Supervisor
Primary RoleTraining and developing front office staffOverseeing daily front office operations
Required CredentialsHospitality or hotel management certification, training experienceHospitality experience, leadership skills
Work EnvironmentTraining sessions, workshops, hotel front deskHotel lobby, front desk, guest service areas
Employer UsageHotels, resorts, hospitality training centersHotels, resorts, hospitality establishments

The Assistant Front Office Trainer primarily focuses on training and developing staff, while the Front Office Supervisor manages daily operations. Both roles require hospitality experience, but the trainer emphasizes education, whereas the supervisor emphasizes operational oversight.

What cities are hiring for Assistant Front Office Trainer jobs? Cities with the most Assistant Front Office Trainer job openings:
What are the most commonly searched types of Front Office Trainer jobs? The most popular types of Front Office Trainer jobs are:
What states have the most Assistant Front Office Trainer jobs? States with the most job openings for Assistant Front Office Trainer jobs include:
Assistant Front Office Trainer jobs near you
Assistant Front Office Manager

Assistant Front Office Manager

Crestview Management, LLC

Irving, TX

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Assistant Front Office Manager

Marriott Dallas Las Colinas
Dallas/Irving – Las Colinas, TX

Marriott Dallas Las Colinas is seeking an experienced and service-driven Assistant Front Office Manager to support the leadership of our Front Office and Rooms Operations team. This role assists with the daily operation of the front desk, guest services, room inventory, service recovery, associate development, and overall guest satisfaction.

The ideal candidate is a polished hospitality professional who can balance operational execution with team leadership, guest engagement, and Marriott brand standards. This position requires strong judgment, clear communication, and the ability to lead confidently in a fast-paced hotel environment.

Key Responsibilities
  • Assist the Front Office Manager with daily front office operations, including arrivals, departures, guest requests, billing concerns, room assignments, and service recovery.
  • Provide leadership, coaching, and support to front desk associates, supervisors, and guest service team members.
  • Serve as a manager on duty when assigned, responding to guest concerns, operational issues, safety matters, and service opportunities.
  • Monitor guest satisfaction, GSS/Guest Voice feedback, Marriott Bonvoy recognition, and Intent to Recommend performance.
  • Resolve guest complaints professionally and creatively while protecting the guest experience and the hotel’s business interests.
  • Support room inventory management, upgrade strategy, oversell situations, group arrivals, VIP arrivals, and special requests.
  • Partner with Housekeeping, Engineering, Sales, Accounting, Loss Prevention, Food amp; Beverage, and other departments to ensure smooth hotel operations.
  • Assist with training, onboarding, performance coaching, scheduling support, and associate engagement within the Front Office department.
  • Ensure compliance with Marriott brand standards, hotel policies, cash handling procedures, credit card policies, privacy standards, and safety requirements.
  • Review shift activity, pass-on communication, operational reports, guest incidents, and follow-up items to ensure accountability and consistency.
  • Support service recovery initiatives and help identify trends that impact guest satisfaction and front office performance.
  • Maintain a professional leadership presence in the lobby and serve as a visible resource for both guests and associates.
Qualifications
  • Previous hotel front office experience required; front office supervisory or management experience strongly preferred.
  • Marriott experience and knowledge of Marriott systems preferred.
  • Strong leadership, communication, service recovery, and problem-solving skills.
  • Ability to manage multiple priorities while maintaining professionalism and composure.
  • Strong understanding of guest service standards, room operations, and hotel financial controls.
  • Ability to coach, motivate, and hold team members accountable.
  • Flexible schedule required, including evenings, weekends, holidays, and manager-on-duty shifts.
  • Professional appearance and demeanor required.
  • Ability to stand for extended periods and assist with front office operations as needed.
Ideal Candidate

The successful candidate will be a hands-on leader who understands both the guest-facing and operational sides of the Front Office. They should be comfortable making decisions, supporting associates, resolving guest concerns, and driving service excellence. This role is ideal for someone ready to grow into a Front Office Manager or broader Rooms Operations leadership position.

Benefits

Competitive pay, Health and Dental Insurance, company-paid Life Insurance, Short-Term and Long-Term Disability, Vision, 401(k) with company match, Paid Time Off (PTO), free hotel rooms, and hotel discounts.
EOE

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